Westbury Toyota

Earlier today, I brought my vehicle into the service department of Westbury Toyota for their so called "Yellow Service" which is what they call their 5,000 mile service check and oil change. I had m department of Westbury Toyota for their so called "Yellow Service" which is what they call their 5,000 mile service check and oil change. I had my own synthetic motor oil and TRD oil filter, so I brought this to the attention of the service advisor, and he said that the price of the oil and the filter would be deducted from to the total price of the service. When my service invoice was written up, I noticed that in addition to being charged $3.98 for a 16 oz. bottle of windshield washer fluid concentrate (Autobarn and Strauss charge .99 cents for a 1 gallon bottle of windshield washer fluid), I was in fact charged $6.95 for an oil filter. I should not have been charged for an oil filter as I had supplied my own filter, and since the cost of the oil is included in Westbury Totoya's "Yellow Service", I should have been given an additional credit for the oil which I supplied. Although I was initially told by the service advisor that I was not being charged for the oil filter, upon calling someone higher up in the service department's "chain of command", I was told that I was in fact charged for an oil filter. They agreed to deduct the price of the oil filter from my invoice, but they refused to credit me for the oil. They also refused to remove the outrageous charge for windshield washer fluid. Other Toyota service departments top off their customer's windshield washer fluid reservoir free of charge, but this Westbury Toyota has to nickle and dime their customers by charging them for this service! I will never bring my car into Westbury Toyota's Service Deparment again, and when it is time to replace my car with a new one, I will take my business elsewhere! More

when with a dealer westbury only coupon for a winterasation service. change out coolant add 1 galon anti freeze.coupon $39.95 plus service fee. real price was $89.95. feel used. extra services re winterasation service. change out coolant add 1 galon anti freeze.coupon $39.95 plus service fee. real price was $89.95. feel used. extra services recomended for over $2000. said no to all. took 2hours waiting in a room that smelled of exhaust fumes. looked at auto accesories while being bored. wind shield anti-ice fluid was 5 times the price at autobarn. also had oil chamge. was told that the mechanic spill oil while draining it on engine. cleaned it the best he could, might smell some oil. how do you spill oil on the engine while draining it? More

I was searching for the best price on a '08 Highlander and this dealer was one of my stops. His price came in higher than any other so I was not considering buying from them. I received a call from my sal and this dealer was one of my stops. His price came in higher than any other so I was not considering buying from them. I received a call from my salesman and explained that I received a lower price elsewhere and he said if he can get his manager to sell for 1,000 less than my lowest offer would I buy from him. I of course said yes. I went in and he filled out the paperwork, called my insurance compny and explained to me that I would drive it home. Everything was done except for my signing on the dotted line and it was at that point the manager came out and said he could not sell to me at that price. The old bait and switch. The oldest game in the book. More

I did not buy my car from this dealer but when I went back to my original dealer (Millenium) for service I was given the run around. I found Westbury Toyota's service department extremely customer frien back to my original dealer (Millenium) for service I was given the run around. I found Westbury Toyota's service department extremely customer friendly and orginized to make the service customer's life much easier. Although I was not as happy with Westbury's sales facility and staff when I visit that location my next Toyota purchase will be from Westbury due to their excellent service department. More

This is a very slick operation. I get the impression they do a volume business by the way the customer gets an assembly line type of treatment. I was quoted a price on a car, and gave a deposit. It to they do a volume business by the way the customer gets an assembly line type of treatment. I was quoted a price on a car, and gave a deposit. It took several days for them to get the car, and when I was called, they tried to switch me on the color (turns out I had selected a very popular color which was in great demand). When I refused to take the other color, they told me the interest rate on the financing had gone up considerably (I had originally been told it was locked in with the deposit, but because he did not have the car in stock and there was no VIN, he weaseled out of the deal - slick, like I said). I am sure he got more for the car I ordered and he was trying to pawn off a less popular color on me. I had to practically threaten to sue to get my deposit back because they played all kinds of games with that and strung me along for weeks. Judge for yourself whether this is the kind of dealership you want to do business with. I did not. More