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Westbury Toyota
Westbury, NY
2,699 Reviews
Welcome to Westbury Toyota, a Long Island Toyota dealer with a customer focus. Westbury Toyota has a large selection of New and Used cars that are available to be Toyota Certified Used Cars. You can visit our beautiful new facility that has been designed to better serve our Long Island Toyota customers.
Westbury Toyota has a completely separate facility dedicated to only service and our retail rental car customers. Our factory-trained technicians that will handle all of your Toyota service needs right the first time you visit. Westbury Toyota service facility is convenient and focused on your Toyota service needs. We can handle your repairs, scheduled maintenance, oil changes, tire rotations, brake service and much more so you don't have to worry. Both of our state-of-the-art facilities are located in Westbury, NY and focused to meet the needs of all Long Island Toyota shoppers and service customers needs.
Visit one of our facilities today and become part of the Westbury Toyota Family!!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,699 reviews
April 01, 2010
In October of 2007 I purchased a 2008 Highlander from Westbury Toyota. On the last day of March (end of the month/1st quarter) we went to another dealer that was closer to home to look at a 201o Prius. Westbury Toyota. On the last day of March (end of the month/1st quarter) we went to another dealer that was closer to home to look at a 201o Prius. That dealer did not have the car/color we wanted in stock. I called Westbury and spoke to Mark. I asked if they had the car/color we wanted in their stock. I was told they did. I told Mark we would be there within the hour to look at the car. When we arrived at Westbury we found the showroom to be poorly lit (very dark) and not very crowded. Mark immediately handed us off to another salesman. This salesman then went to get the car from another lot. When he returned with the car we looked at it and told him we did not need to test-drive it as we were familiar with the vehicle. We then went inside to talk price. The salesman gave us the MSRP. I asked about a lower price. I was told “We don’t discount the Prius here”. The salesman then proceeded to pull out a calculator and say that he would discount it 1%. I asked about a lower price and was again told “We don’t discount the Prius here”. I gave the salesman a figure and he then said he would have to see if he could do better than the 1% by talking to his manager. He then asked me for a credit card to “show we were serious”. I refused to give him a credit card. He then wrote something down on a piece of paper and asked me to initial it. I asked what I was initialing. The salesman said I was initialing to agree to buy the car if the price was ok. At this point we got up and left the dealer. I felt pressured and I already knew I could get the vehicle at a lower price than was being offered.. Within 5 minutes of leaving the dealership I received a call on my cell phone from “a sales manager” asking what was wrong and why I left. He was somewhat abrupt in his manner. I hung up. I would not recommend this dealership now even thought I had previously purchased a vehicle from Westbury Toyota. More
by DissapointedReturnCustomer
Employees Worked With
Mark
March 30, 2010
Hertzel Halili was especially helpful quieting my anxiety and clearing up a misunderstanding that had upset me. He took the time to listen to my concerns and addressed them quickly which led to a quick and s and clearing up a misunderstanding that had upset me. He took the time to listen to my concerns and addressed them quickly which led to a quick and satisfying resolution. Cheo, the manager, other than being a nice guy, gave me a really great deal on my 2010 Rav 4 Sport. He even included the blue-tooth phone technology & the remote start to the deal at no extra charge. Lastly, the finance guy, Cliffe Small, was really easy-going and took the time to answer my questions. I would definitley recommend all of my friends who are looking for cars to go see them. I've dealt with two other dealerships (both Honda dealerships)for the purchase of my last two cars and none of those experiences were as pleasant as this one at Westbury Toyota. They seemed genuinely friendly, honest and professional--- a real hard combo to find in this business. Thanks guys. More
by yourguy
Employees Worked With
Hertzel Halili, Cheo (Manager), Cliffe Small
March 28, 2010
I was very pleased with the whole experience. This was my sixth Toyota purchased or leased and the 3rd Toyota Dealership I've dealt with. Mike Scannello and Luis Valdes were professional, knowledgeable a my sixth Toyota purchased or leased and the 3rd Toyota Dealership I've dealt with. Mike Scannello and Luis Valdes were professional, knowledgeable and very helpful. I've never had a problem with any of the Toyota Dealerships I've dealt with and would recommend Westbury Toyota to my friends and relatives. More
by bohack51
Employees Worked With
Michael Scannello (Sales and Leasing Consultant) and Luis Valdes (Finance Manager), Luis Valdes
March 27, 2010
Great overall experience!!The salesperson was great,fully knowledgable, and not pushy at all.The same could be said about his manager and the finance manager.They didnt once try to push me into anything I di knowledgable, and not pushy at all.The same could be said about his manager and the finance manager.They didnt once try to push me into anything I didnt want.The deal was smooth and fast. The car was clean and the tank was full. I would definitely do business with them again. More
by GyroSam
Employees Worked With
Nick Volonakis, Mike Volonakis, Luis Valdes, Luis Valdes
March 27, 2010
I WENT TO ANOTHER TOYOTA DEALER WHICH WAS IN THE BRONX, NEW YORK,AND SPENT 6-7 HOURS I DID NOT EXPERIENCE THE CARE I RECEIVED WITH WESTBURY TOYOTA. WESTBURY TOOK CARE OF BUSINESS...MY VEHICLE WAS NOT THER NEW YORK,AND SPENT 6-7 HOURS I DID NOT EXPERIENCE THE CARE I RECEIVED WITH WESTBURY TOYOTA. WESTBURY TOOK CARE OF BUSINESS...MY VEHICLE WAS NOT THERE AT THE TIME OF MY SALE BUT WAS THERE IN 3 DAYS ON TIME AS PROMISED.CHEO WAS EXCELLENT HE HANDLE HIS BUSINESS VERY VERY PROFESSIONAL AND RESPECTFULLY HE ALSO EXPLAINED TO ME MY CONTRACT. JEOGRE WAS EXCELLENT HE SHOW ME EVERY FUNCTION IN MY TRUCK I NEED TO KNOW. (WHICH I DID NOT EXPERIENCE WITH THE OTHER TOYOTA DEALER).JULIAN WAS EXCELLENT ALSO, HE EXPLAINED EVERYTHING CONCERNING MY RETAIL CONTRACT. OVERALL I HAVE NEVER EXPERIENCE BEING SO SATISFIED WITH TOYOTA UNTIL I WENT TO WESTBURY TOYOTA. I AM VERY IMPRESSED WITH THERE SERVICES.. I WILL RECOMMEND WESTBURY TOYOTA TO ANYONE WHO IS INTERESTED IN PURCHASING A VEHICLE. I LIVE KIND OF FAR BUT THE RIDE WAS WORTH IT! NO ONE WAS JUST SITTING AROUND EVERYBODY IS SERVICING A CUSTOMER AND WAS VERY POLITE. THEY MADE ME LIKE TOYOTA ALL OVER AGAIN!!! More
by VBRUNSON
Employees Worked With
Cheo A.Colon, Jorge Ortiz, Julian Gonzalez, Julian Gonzalez
March 24, 2010
Lets say buying the car was pleasent but when I have a 2010 toyota camary with 2200 miles 3 months old and the paint is chipping on both sides of the rear wheel well and your told its road damage do they 2010 toyota camary with 2200 miles 3 months old and the paint is chipping on both sides of the rear wheel well and your told its road damage do they think im stupid they are not very helpful and as i talk to people more and more I only hear negative things about this dealership. Do NOT use them unless you like getting the run around then by all means enjoy because they dont return phone calls I call all day leave voicemails and I still dont get a call back its been a week I had to go there before the service manager would talk to me. More
by not a happy toyota customer
Employees Worked With
no
March 17, 2010
Westbury Toyota/Scion is excellent. I received outstanding service and hospitality. Rick is very knowledgable and pleasant. With his expertise in Scion he was able to answer all of my questions. outstanding service and hospitality. Rick is very knowledgable and pleasant. With his expertise in Scion he was able to answer all of my questions. I would definately recommend this dealership to my friends and family. More
by Evelyn R
Employees Worked With
Rick Hall
March 11, 2010
Presentation was very good. Negotiation process was freindly and professional. Great service, great car, in record time. Financing was smooth and hassle free. Everything was explained in detail and car freindly and professional. Great service, great car, in record time. Financing was smooth and hassle free. Everything was explained in detail and car prep was excellent including a full tank of gas. Overall, good experience. More
by jsubira
Employees Worked With
Nicholas Volonakis
March 08, 2010
Perhaps the best buying experience I ever had. From beginning to end it was professional, friendly and thorough. Anthony Jr. answered every one of our questions, never did he pressure sell at anytime. beginning to end it was professional, friendly and thorough. Anthony Jr. answered every one of our questions, never did he pressure sell at anytime. John Edwards completed our sale with the same professionalism courtesy and respect. Truly a pleasant experience for my entire family. More
by samsnewcar
Employees Worked With
Anthony Direloris Jr. and John Edwards
January 11, 2010
We entered Westbury Toyota loaded with anxiety due to negative past experiences. When we met Nickolas all that vanished, his professionalism and interpersonal skills made us feel relaxed. No wonder he ha negative past experiences. When we met Nickolas all that vanished, his professionalism and interpersonal skills made us feel relaxed. No wonder he has gotten recognition from AAA. John Edward was also extremely knowledgeable and charismatic. He helped us understand the whole process. I honestly recommend the Westbury team to anyone, they know how to sell cars and most of all they know how to treat you appropriately. More
by Larosninita
Employees Worked With
Nickolas Volonakis, John Edward
