Westbury Toyota

From the moment we came in Mr. Ortiz was amiable and friendly and he explained everything in detailed on how the lease layout is going to work. I like the fact the he was bi-lingual, and he explained e friendly and he explained everything in detailed on how the lease layout is going to work. I like the fact the he was bi-lingual, and he explained everything clearly to us. The process of course takes a while, but Mr. Ortiz made it seem like a breeze. More

The entire experience was a very good one. I previously reviewed the internet inventory, did my review of cars and prices using CarFax, Consumer Reports, and the Kelley Blue Book. I found the used Lexus ES reviewed the internet inventory, did my review of cars and prices using CarFax, Consumer Reports, and the Kelley Blue Book. I found the used Lexus ES 350 I was interested in, then went to the dealer. Peter was pleasant, knowledgeable, helpful, and had a good sense of humor. Initially, I just looked at the car as there was a private owner selling a similar vehicle that I wanted to compare it with. After more research, the vehicle at Westbury Toyota was the better value as it was listed for less than the Kelley Blue Book price, so I went back to Westbury. This time, I completely inspected and drove the car. Peter worked with me to work out the final deal and I purchased it. The car was ready for me the very next day, complete with the financing I was looking for (great rates with Toyota Motor Credit Corp.), plates, etc. I drove home very pleased with the car, Peter, and Westbury Toyota. I would recommend this dealership most highly. More

I went into the dealership worried that the sales reps wouldn't be helpful since I hade JUST had a horrible experience at Mitsubishi but the sales rep was helpful and friendly and helped me choose a car t wouldn't be helpful since I hade JUST had a horrible experience at Mitsubishi but the sales rep was helpful and friendly and helped me choose a car that was right for me with features that would be good for me. I didn't feel forced or pressured into purchasing anything and I left excited with a car I LOVE! More

Overall an excellent experience with Westbury Toyota. Having grown up with Toyota cars, i was inclined to buy toyota for my first car. i shopped around the NYC area (Brooklyn and Queens) and was tipped o Having grown up with Toyota cars, i was inclined to buy toyota for my first car. i shopped around the NYC area (Brooklyn and Queens) and was tipped off that westbury toyota will give the best price and has excellent customer service. when i entered the lot i asked to see both a new corolla and a new camry. the cars were brought quickly for my test driving and Peter was very patient in allowing me to test out each car for as long as i wanted to. when it came down to negociating the price, both peter and luis understood that i was considering the corolla over the camry due to price, and dropped the prive to $500 under invoice to change my mind to get the camry. (this price was nearly a $1000 under what the other toyota, honda, and hyundai dealers were offering for their new comparable models) paperwork for the car was quick, but DMV held up some of the paper work for a few hours. During this time, I had access to the complimentary refreshments. I decided to go with a New Camry :) As a first time new car buyer, the only thing i recommend is to ask which features are standard and which are "extra" (things i thought would be "complimentary") Overall was a excellent experience for a first time purchase. I plan to go back to Westbury Toyota and Peter for my next purchase More

Our experience with Westbury Toyota was excellent. Trevor Panton made us very comfortable and answered all our questions. This was the first time we used the Internet to get a price quote and it made the buy Panton made us very comfortable and answered all our questions. This was the first time we used the Internet to get a price quote and it made the buying experience easier to not go through the usual "back and forth" on price. Trevor honored the quoted price and didn't try to upsell because he knew we were set on the car. Luis also was a pleasure to deal with. He presented all options in an informative, low-pressure way and was very friendly. The paperwork process went smoothly also. All in all, Trevor, Luis and the rest of the staff provided great service. George and Barbara Pignataro More

I wanted to take advantage of a great lease deal offered by Toyota on two RAV4 vehicles for my family. Francisco was personable and courteous. The manager met my trade-in expectations and the deal for the by Toyota on two RAV4 vehicles for my family. Francisco was personable and courteous. The manager met my trade-in expectations and the deal for the two vehicles were completed that same day. No haggling necessary, just honest discussion and no high pressure sales pitches. The vehicles were spotless on delivery and I can't think of anything that would need to be done to have made the experience better. The dealership is clean and spotless, too and the staff appear to enjoy working there. Very refreshing car buying experience! More

The sales associate met our needs and was very helpful in helping us select the right car at the right price. He calculated all the possible pricing options for us and based on that, we made the right choice helping us select the right car at the right price. He calculated all the possible pricing options for us and based on that, we made the right choice. We were treated fairly as customers should be treated and our experience here was better than any other dealership we visited that day. More

I would recommend this dealer for sales but not for repairs. There repaid shop is rude and nobody wants to help you. My car came with a wireless blue tooth which breaks up and i asked about a gps syste repairs. There repaid shop is rude and nobody wants to help you. My car came with a wireless blue tooth which breaks up and i asked about a gps system still haven't heard anything back and it's going to be 2 weeks Saturday July 3rd. Nobody seems to care. I have dealt with other dealerships in the past. I guess we'll find a new one one for service. More

Great experience all around. Thank you! Worked out most of the preliminary info via their website and email. Drove down from CT to LI on a Sunday and was able to test drive and inspect the vehicle, negotia of the preliminary info via their website and email. Drove down from CT to LI on a Sunday and was able to test drive and inspect the vehicle, negotiate the deal and sign the papers and drive home. They even were able to work with CT DMV to save me the hassle. More

The dealership was very clean and very helpful. All my questions were answered before leaving the dealership with my new car and everyone was very patient as well. I think that the customer service was ex questions were answered before leaving the dealership with my new car and everyone was very patient as well. I think that the customer service was excellent and so was the financing department. The sales person was also very helpful informing of all the extra details in my car. More