Westbury Toyota

a wonderful experience from beginning to end, Hertzel was extremely knowledgeable and helpful -- he showed my wife every feature of her new car and this was especially helpful being that this was her first c extremely knowledgeable and helpful -- he showed my wife every feature of her new car and this was especially helpful being that this was her first car ever. And Luis was a class act from beginning to end, answering all of our questions accurately and courteously and going out of his way to make our experience actually enjoyable. More

The only reason this place is getting ONE star from me is because I can't give them ZERO stars. I had problems with them when I work done on a Toyota Echo. I was told certain things had to be done or I would because I can't give them ZERO stars. I had problems with them when I work done on a Toyota Echo. I was told certain things had to be done or I would be at risk of death. They swore they needed to replace my brake rotors for an exorbitant price and that if they were trimmed they brakes wouldn't work properly and be a serious risk to my life. When I told them that due to the estimate I would be going someplace else the service rep I was speaking to was suddenly ok with resurfacing the rotors- even though he felt it would be putting my life at risk! When I questioned his change of mind he told me that Toyota "didn't want to lose my business." I have since left Toyota- however this past week my mother's car was in for a brake service. No problems- just replacing the brake pads and resurfacing the rotors. This cost me $300 at my regular mechanic- it cost her $900 at Toyota. To top it off- the next day we took a road trip. GUESS WHAT. The mechanic forgot to attach the brakes to the van when he was done working on them! The brakes came off the car at 60mph on a highway- and suddenly the brakes failed and we had no ability to stop the car. Talk about heart stopping! Our van was bucking, jumping, and nearly rolled more than once as we desperately tried to stop a van with NO BRAKES on a busy highway. My mother and I, along with several others who were driving on the highway near us, could all have been killed! Yes, they towed our van from the towing company to the New Rochelle dealership- the next day. That's about the only thing they did promptly! They replaced the brakes that were destroyed- and ONLY the brakes. We had to ask them MORE THAN ONCE to check the REST of the car to make sure it wasn't damaged. They also pointed out that despite the fact that the rims and hubcaps on what was previously a mint-condition van are now scratched and damaged they have no intention of fixing anything that isn't "structural." Apparently the fact that our now scratched up minivan has "cosmetic" problems they don't see as a problem! To add insult to injury the minivan was not at Westbury Toyota- it was at a Toyota service center in New Rochelle New York over an hour away- rather than towing the car to Westbury as a courtesy they expected us to go back and drive over an hour away to pick up the van. Three days later they had finally checked the ENTIRE van for "structural damage" related to our hair-raising experience and predictably found nothing that concerned them. We are still waiting for word on any compensation due to the incredibly poor brake service that was done despite the large amount of money we paid. When the service rep found out what had happened (despite our calling earlier and letting Westbury Toyota know-he apparently had no idea what had happened.) He wanted to know how happy we were with our brake service. When he found out what had happened and that we expected compensation he became very unpleasant and rude on the phone. Haven't had the van checked out by another mechanic yet but that is on my to-do list! MAJOR FAIL TOYOTA! More

Julio C. Herrera was our salesman at our recent visit and he assisted my father and I in purchasing a new Camry. Mr. Herrera was very pleasant, courteous and extremely helpful when providing us with informa he assisted my father and I in purchasing a new Camry. Mr. Herrera was very pleasant, courteous and extremely helpful when providing us with information. I will definitely refer friends/family to him and to this dealership. More

During a recent visit to this dealership, Julio assisted my parents with a purchase of a 2011 Camry. Julio is a professional. The overall experience was excellent and without any pressure. We were introduce my parents with a purchase of a 2011 Camry. Julio is a professional. The overall experience was excellent and without any pressure. We were introduced to the Michael V, sales manager who also is a professional. From the initial greeting, to financing, to car prep, to going over the vehicle, and final delivery was terrific. A strong rating is clearly appropriate; as will potential referrals to Julio. Thank you gentlemen. More

I had a really great expreince in westbury toyota. Julio was very helpful,noligable about the car and personable. He was also very pleasant. I would reccomend him to my family and friends. was very helpful,noligable about the car and personable. He was also very pleasant. I would reccomend him to my family and friends. More

The product knowledge was superb. He helped us with our RAV4 and patience to explain all the features. If you need a car this is the place to go. Mr. Julio Herrera is excellent. RAV4 and patience to explain all the features. If you need a car this is the place to go. Mr. Julio Herrera is excellent. More

Just the best help out there! I'd recommend it to everyone I know, I love you Toyota! Can't wait to vist once again. Keep doing a great job! everyone I know, I love you Toyota! Can't wait to vist once again. Keep doing a great job! More

I am so pleased with the service that I received at Westbury Toyota. My salesperson was wonderful and I would highly recommend Ralston to anyone seeking to purchase a vehicle. My visit was prompted Westbury Toyota. My salesperson was wonderful and I would highly recommend Ralston to anyone seeking to purchase a vehicle. My visit was prompted by the need to purchase a larger vehicle due to our growing family. Ralston was friendly and professional. I was also impressed by the showroom. I was able to walk around both inside and outside without feeling the pressure that other dealerships tend to apply to potential buyers. With Ralston's help I found the perfect Sienna for our family (inclusive of 2 soon to be 3 active boys). I was also excited when I learned that I could add a few extra features to the financing with ease(i.e. monitor, sensors, etc.). They took the time with me to show me the monthly price difference with and without the additional choices, so that I could make an informed decision. Our family loves our new car. Thanks from the growing family on the go. More

Julio help me purchased my camry four months ago and since then I have recomended him to all my relatives and friends, I hope to buy my next one from him too!!! since then I have recomended him to all my relatives and friends, I hope to buy my next one from him too!!! More

my experience was incredible. Luis Valdes and Julio Herrera were very nice people and made me feel very comfortable. They kept in contact with me throughout the whole process. My overall experience was Herrera were very nice people and made me feel very comfortable. They kept in contact with me throughout the whole process. My overall experience was amazing. More