Westbury Toyota

Not pleased with the service and social distancing They overbooked and there wasn't any room inside to wait. Had to wait outside in 90 degree heat for 1 1/2 hours pacing and 15 minutes sitting outside They overbooked and there wasn't any room inside to wait. Had to wait outside in 90 degree heat for 1 1/2 hours pacing and 15 minutes sitting outside. My service advisor was overwhelmed and when I asked for the status, had to wait another 1/2 hr inside (people not observing social distancing and allowed to do so) while the car was actually ready. Time recorded when ticket was opened was incorrect by 26 minutes. Before leaving, turned on my car's air conditioner and there was a loud knock - quickly turned the air off and turned it back on after a couple of minutes. Don't know what that was but doesn't give me a confident feeling. More

I am so pleased with the service I received at Toyota.Andrew Panton was the person who took care of me while I was waiting for my car.He was very knowledgeable, very professional and the most impo Toyota.Andrew Panton was the person who took care of me while I was waiting for my car.He was very knowledgeable, very professional and the most important great manners! More

Jeremy Garcia. 10/10. Interest beginning of the week, driving a new Tacoma by Saturday. Without a doubt superior service and the easiest car dealership experience I’ve ever had. driving a new Tacoma by Saturday. Without a doubt superior service and the easiest car dealership experience I’ve ever had. More

Excellent Service I was very pleased with the care that was taken of my car at Westbury Toyota, in particular with the professional service of adviser Jorge Guzman. H I was very pleased with the care that was taken of my car at Westbury Toyota, in particular with the professional service of adviser Jorge Guzman. He really cares about the customer and was very pleasant and courteous while my car was in his care. THANK YOU VERY MUCH A+++++++++ More

I had the good fortune to have Marvin Gatling assigned as my salesperson at Westbury Toyota, which turned out to be the final dealership I visited after my weeks-long search for a certified pre-owned at vari my salesperson at Westbury Toyota, which turned out to be the final dealership I visited after my weeks-long search for a certified pre-owned at various dealers on Queens and Long Island. Marvin was pleasant, professional, no-pressure and totally trustworthy. More

Andrew Panton was such a great help while my car was being serviced. He kept me informed every step of the way and was very patient. Would highly recommend. being serviced. He kept me informed every step of the way and was very patient. Would highly recommend. More

Ms. Amanda Dilauro is the best. Ms.Amanda Dilauro is very knowledgeable about cars, I actually learn from her. I would research what she says and as always she has my best interest Ms.Amanda Dilauro is very knowledgeable about cars, I actually learn from her. I would research what she says and as always she has my best interest at heart. She assists with doing a cost benefit analysis that helps me make an informed decision. She saves me time and money. I would do work that is necessary for the vehicle and come back later to work on other issue. She knows how to prioritize and keep things going without fail. Ms. Amanda Dilauro's professionalism exemplifies excellent customer service. More

Toyota request The service was fine but one item was not repaired. (the phone charger ) Also my wife's eye glasses disappeared from the arm rest and could not be lo The service was fine but one item was not repaired. (the phone charger ) Also my wife's eye glasses disappeared from the arm rest and could not be located. Not a very big effort was made to locate them. More

I’m on my 3rd Rav 4 through westbury toyota and the service department is always great. In particular I always ask for service rep Andrew Panton. Andrew Is great... keeps me informed and on top of th service department is always great. In particular I always ask for service rep Andrew Panton. Andrew Is great... keeps me informed and on top of things. Most recently I went in because my battery died on my car and needed a service. It was the first time I waited so long and it turned out the mechanics had put my car to the side and Seemed like they forgot about it. Once Andrew realiZed it he was just as frustrated as I was but promised me it would get done Within half hour and he kept his promise. He’s great and so is the entire service team and mechanics. I’ve never had any problems or waited too long: this was the first time and I was completely understanding knowing the current pandemic and things were still done great. Thanks Andrew Panton and team. More

I won't go to any other dealers because Amanda dilauro is always so helpful and makes any visit to West bury Toyota such a pleasure. She is patient, friendly, so knowledgeable. She is the best, and I can alw always so helpful and makes any visit to West bury Toyota such a pleasure. She is patient, friendly, so knowledgeable. She is the best, and I can always count on her to care for me and my Toyota. More