Westbury Jeep Chrysler Dodge RAM SRT - Service Center

This was my first service visit with my new Jeep Grand Cherokee SRT8. I have 3000 miles on it and wanted to do an oil change. My salesman had setup an appointment for me but I reached the 3000 miles befor Cherokee SRT8. I have 3000 miles on it and wanted to do an oil change. My salesman had setup an appointment for me but I reached the 3000 miles before that. When I called to change my appointment, I learned that I could use the new Express Lane feature at the Service Department (no appointment needed). I arrived at the dealership at a convenient time for me and was greeted promptly and professionally. We discussed my needs and I was directed to a waiting room and offered coffee or water. I was told it would not take more than 30 minutes. The wait room was comfortable with a cable TV (and remote) for me to idle some time away. There were recent magazines and newspapers, coffee and a few vending machines. What really perked me up was the free WiFi Internet access. I was able to check email, browse the web and stream music while waiting. Less than 30 minutes later, my Jeep was ready, my bill was presented and I paid and checked out without any hassle. This is a great service feature that I will use often. It takes the hassle out of routine maintenance like oil changes (plus there's no fees for labor if you bought your Jeep from Westbury). More

Ror the first time in my life I look forward in bringing my car to the dealer for service. The service department at Westbury is absolutely fantastic. Buy a Chrysler wherever you can get the best deal.but n my car to the dealer for service. The service department at Westbury is absolutely fantastic. Buy a Chrysler wherever you can get the best deal.but not even a question to get it serviced there. More

Lisa is very helpful everytime I have service for my PT Cruiser, even if I don't have an appointment. She is very accomodating and veru friendly. It is very important to have that quality for customer re Cruiser, even if I don't have an appointment. She is very accomodating and veru friendly. It is very important to have that quality for customer relationship and I am glad the dealership in Westbury is still there. More

The salesman that assisted me Michael Lipman was extremely professional and friendly. It was a pleasure dealing with him. Steve at the service department was professional, friendly and polite. extremely professional and friendly. It was a pleasure dealing with him. Steve at the service department was professional, friendly and polite. The service was completed in a very timely manner.. More

From setting up my appointment to picking up my car, everyone that I talked to was very supportive. When I dropped off my car, Lisa Chea was very knowledgeable on how my car would be worked on and defi everyone that I talked to was very supportive. When I dropped off my car, Lisa Chea was very knowledgeable on how my car would be worked on and definately understood that I would need the car back by the end of the day, even if it was not fixed. I was called when the car was completed, instead of having to call myself to see if the car was ready. When I arrived to pick up my car I did not have to wait for my car, plus it was not dirty. I have never dropped of any of my vehicles for service at a dealership where one or all of these items were lacking. Thank you. More

I purchased my Liberty in 2007 and have been in for periodic maintenance frequently. From the first greeting at the service desk by Janine I felt respected as a customer and my confidence in the dealer periodic maintenance frequently. From the first greeting at the service desk by Janine I felt respected as a customer and my confidence in the dealership was well placed. I have had only excellent service with a caring group of professionals including Rudy and Tom in the parts department, everyone I encountered on the evening shift exemplified the professionalism and customer centered service that comes with the Jeep trademark. I selected a Jeep because of the reliability and service it provides. I recommend Westbury Jeep because that expectation of “above and beyond the call” fits the tradition of what Jeep stands for. Once again I would highly recommend Westbury Jeep for service of any vehicle and Janine, Rudy, Tom and crew to anyone. More

Of all the companies (not only car) that I have dealt Of all the companies (not only car) that I have dealt with, Westbury Jeep has the best customer service I have ever experienced. Since 1995 I have Of all the companies (not only car) that I have dealt with, Westbury Jeep has the best customer service I have ever experienced. Since 1995 I have leased or purchased 7 vehicles from Westbury Jeep and have been so pleased with the efficient, competent, kind, thoughtful service that the people who work at Westbury Jeep provide. Those who work there seem to reflect the character and high values of the owner Joel Sporn, who has always been so accessible. Many companies offer similar products and it is the customer service that sets a company apart, and the service and caring at Westbury Jeep Chrysler Dodge has been in an amazing class by itself for all the years I happily remained a loyal customer. The first time I received a customer survey I wrote they needed another column for this dealership, the highest rating of excellent was not high enough, OUTSTANDING was needed. That was in 1995, and that outstanding service remains the same today. With Much Appreciation, Marcia Robbins mraelr@aol.com More

The service department in this dealership always goes the extra mile to assure customer satisfaction. Their service consultants are easy to reach, always have a smile and you feel that your satisfaction is extra mile to assure customer satisfaction. Their service consultants are easy to reach, always have a smile and you feel that your satisfaction is their number one priority. It is always a pleasure to deal with this dealership which is why I am a repeat customer. More

The employees at this dealership are very friendly and attentive. When I arrived a loaner was provided right away and the process was painless. Willie who provided the loaner was excellent. The best: 15 m attentive. When I arrived a loaner was provided right away and the process was painless. Willie who provided the loaner was excellent. The best: 15 minutes after I left, they called me and said that my car was ready! Great service. More

My Town and Country had a problem with the automatic door on the passenger side. I brought the car in and subsequently waited patiently for 1 month while they attaempted to figure out the problem. When the on the passenger side. I brought the car in and subsequently waited patiently for 1 month while they attaempted to figure out the problem. When the service department did return my calls their answer was always "we are getting part in tomorrow"... or "the part we ordered did not fix the problem so we will be ordering more parts". All this time, I made not one but two lease payments. They could not even do the simple things correctly. My service advisor told me that the car would be detailed and the fuel filled when we picked it up.... it was filthy and had 3/4 of a tank of gas. Horrible dealership... never going back More