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Westbury Jeep Chrysler Dodge RAM SRT - Service Center
Jericho, NY
524 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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524 Reviews of Westbury Jeep Chrysler Dodge RAM SRT - Service Center
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October 08, 2022
Terrible service department. When I bought vehicle I was told about their VIP treatment....what a joke....Called to make an appointment for an oil change and an oil leak vehicle When I bought vehicle I was told about their VIP treatment....what a joke....Called to make an appointment for an oil change and an oil leak vehicle had..Next appointment available was in 9 days..I guess oil leaks are not important..I hope engine lasts More
by Aviation 1981
Employees Worked With
No name
October 01, 2022
Servicing my vehicle at Westbury dodge is by far the worst car servicing experience i ever had. My car sat here for a month and nothing got accomplished and the parts that they put on were all defective worst car servicing experience i ever had. My car sat here for a month and nothing got accomplished and the parts that they put on were all defective. I waited for a “splash guard” since it came cracked from the showroom when i purchased the vehicle back in June until now , oct 1 it got replaced and they couldn’t even install it correctly. I think the only thing they did right was a simple oil change. You would think a $90,000 car they would have more care to fix properly but when I come pick it up theirs scratches all over the car, and nothing accomplished. If you’re looking to get your car serviced stay far away from this place. The valet drivers drive customers vehicles like it’s a scene of a fast and furious movie no respect for customers cars. Ive been back and forth 3 times and nothing has been done . More
by Teamcobaltss23
Employees Worked With
They all suck
September 21, 2022
I brought my truck in for an oil change. It took over 2.5 hours to complete the simple task and my truck has grease smudges on the outside AND inside. It took over 2.5 hours to complete the simple task and my truck has grease smudges on the outside AND inside. More
by Bez029
Employees Worked With
June 23, 2022
I took my truck in for service and they hit the driver side rear door. Paint doesn't match till today 6-22-2022 and they then hit my front bumper. When I went to pick up my truck the Check Engine light wa side rear door. Paint doesn't match till today 6-22-2022 and they then hit my front bumper. When I went to pick up my truck the Check Engine light was on. Till this day I still haven't gotten my truck back. It's been there since March 10 2022... More
by sampson11510
Employees Worked With
NA
February 08, 2022
The service department here is a nightmare. They literally tell you 2 hours every time you come. I truly believe they just have you wait to “break you.” They don’t want you coming back for the first literally tell you 2 hours every time you come. I truly believe they just have you wait to “break you.” They don’t want you coming back for the first year free oil change. It’s criminal! More
by nottir
Employees Worked With
December 01, 2021
I am very y pleased to share my experiences with this Dealership , everytime I've had an issue with my Dodge they are always there to help and solve any issues I have . Everyone is so professional, and I Dealership , everytime I've had an issue with my Dodge they are always there to help and solve any issues I have . Everyone is so professional, and I have always had a great experience with everyone I have worked with here. On my most recent visit Nick and Eva took great care in helping me. Nick took great care in helping me and keeping me informed with every issue my car needed done , to help keep me and my family safe while driving my Dodge. More
by Plumbsiggy1@aol.com
Employees Worked With
Nick (my advisor) and Eva ( cashier)
August 25, 2021
This place scratched my car in multiple places and did not offer any refund. Horrible service will not be going back not offer any refund. Horrible service will not be going back More
by TOPGIANT
June 08, 2021
I called on 6/6/21 to schedule a service & was put on I called on 6/6/21 to schedule a service & was put on hold for more than 10 minutes for an appt 2 weeks out. I called on 6/6/21 to schedule a service & was put on hold for more than 10 minutes for an appt 2 weeks out. More
by im3xalady72
Employees Worked With
receptionist
February 11, 2021
I purchased my Jeep Compass from Westbury Jeep in November 2020 upon viewing the vehicle I notice a defect in the screen of the stereo but I was told it wasn’t an issue and the service department wou November 2020 upon viewing the vehicle I notice a defect in the screen of the stereo but I was told it wasn’t an issue and the service department would repair it. The day after my purchase Westbury service department contacted me to schedule the car repair. I informed the representative that I found another minor issue and the vanity light in the vehicle wasn't working and AGAIN told this isn’t an issue and can be fixed. So I brought the car in a few days later for the repairs. When I dropped the car off I was told the repairs would take a “A FEW DAYS” and I was given a courtesy car. 2 weeks later I got a call “my car was ready”. I arrived the next day to pick up the car and to my surprise when I opened the car door I notice the radio screen was NOT repaired. I asked what happened but no one had a clear answer why the stereo wasn’t repaired and just asked to take back the courtesy car. I was told they would find out why the repair wasn’t done. I still don’t have an answer why the repairs were done but they kept my car for another 3 weeks!!! I called my service advisor multiple times to ask what was going on & it was always the run around or even worse he stopped taking my calls. I had to go on the Westbury jeep service website to track down managers and etc to find out what was happening! Once I sent an email I conveniently received a call from a “service manager” and he seemed genuinely concerned. He told me he was going to look into everything and get back to me right away. All the sudden my car was ready for pick up. The service manager I spoke to seemed eager to resolve everything, I was even promised to be reimbursed for a months car note for the inconvenience but guess what! I sent the paperwork needed for that reimbursement & I haven’t heard back from him or ANYONE from Westbury Jeep. A few days turned into “35 days, YES 35 days the service dept had my car!!!! Btw another customer “wished me good luck as he was waiting to pick-up his car & I was waiting for my courtesy car”. I asked why he was wishing me good luck and he said because this place is the worst! I guess now I know! THE JEEP VIP PROGRAM IS COMPLETE BS!!!! -DANIELLE More
by DanielleM
Employees Worked With
October 06, 2020
Was misled by salesperson and finance dept.. Took my car in for service and found out then that I had no coverage. Done with them!! DO NOT RECOMMEND!! 👎👎👎 in for service and found out then that I had no coverage. Done with them!! DO NOT RECOMMEND!! 👎👎👎 More
by Macruz114
Employees Worked With
Boli
