Westbury Jeep Chrysler Dodge RAM SRT

Disappointed After rushing home from work to accommodate my saleswoman schedule. ( off on Fridays ) to pick up my new Ram 1500 , Only to be disappointed . Yes th After rushing home from work to accommodate my saleswoman schedule. ( off on Fridays ) to pick up my new Ram 1500 , Only to be disappointed . Yes the truck was clean and shiny , I had paid extra to have the paint protected with a clear coat wax sealant. What was disappointing was that they waxed right over two very noticeable scratches. Not one but two. On both sides of the truck. I was told it would be fine and that after (I) brought it in to the service department they would buff out the imperfections. Starting the vehicle for the fist time. There is annoying buzzing sound throughout the vehicle. Coming through the speakers even though the audio system was in the off position. The saleswoman had no idea what was wrong but again suggested that I take it to the service department for it to be looked at. So my first drive was to the Service department. After two hours they said sorry but we were not able to fix the problem and that I would have to bring it back for them to look further into the problem. Unbelievable. Who is responsible for not only going over the vehicle but to make sure that it that it functions properly prior to the client coming in to pick up his new vehicle. Very disappointed. More

Great experience Just got my 2018 Jeep Grand Cherokee. Sonny was really helpful finding me the vehicle I wanted. Went over everything and never felt pressured. Def rec Just got my 2018 Jeep Grand Cherokee. Sonny was really helpful finding me the vehicle I wanted. Went over everything and never felt pressured. Def recommend Sonny and Westbury Jeep More

Best Experience Ever I worked with Osiris Bautista, took me less than 24 hours to get car. - Walked in told them what I wanted with options. - Found the car gave me a g I worked with Osiris Bautista, took me less than 24 hours to get car. - Walked in told them what I wanted with options. - Found the car gave me a great price (included his discount) - Had my car ready to go when I arrived to pick it up. - Service was above expectation - Even the finance department was excellent and I was not expecting that. Will return after my lease is up if the new Jeep is good. More

The best sales man Mr. Anthony denelaris sr. Me and my family went to see mr. Anthony dinelaris on sunday 11/05/17 and had a great experience with a very knowledgeable man who helped us pick the Me and my family went to see mr. Anthony dinelaris on sunday 11/05/17 and had a great experience with a very knowledgeable man who helped us pick the Wright vehicle that will be perfect for me and my family. Mr.dinelaris gets a 5 star rating from me and my wife and i will recommend him to everyone i know. He was very helpful and friendly and straight forward about vehicle that we picked. Professional,knowledgeable and honest that's what you want from a salesman and that's what we got. So on that note the jackson family would like to say thank you mr Anthony denelaris sr. And we will be doing business With you in the future god bless. Mr. Berkeley E. Jackson More

No Non sense I spoke to Mike briefly we talk about some financing and he came across very honest and genuine not super slick .I am about to pull the trigger on a S I spoke to Mike briefly we talk about some financing and he came across very honest and genuine not super slick .I am about to pull the trigger on a SRT if we can get this done . More

No fix, belittled by employees DO NOT TAKE YOUR VEHICLE HERE. DEALERSHIP WAS OF NO HELP. Purchased a '15 Ram ecodiesel New from Westbury dealership. Took in for first oil change and DO NOT TAKE YOUR VEHICLE HERE. DEALERSHIP WAS OF NO HELP. Purchased a '15 Ram ecodiesel New from Westbury dealership. Took in for first oil change and shaky window. I tried to make appt but was told to use express lane when I called. DO NOT DO THIS - don't use express lane for anything except oil change even if they tell you to. I waited 5 HOURS and they hadn't fixed my window. I walked into the garage and the panel was off my door, it just needed lubrication. Fast forward to 27k miles. My '15 Rams tranny went at 27k. I had service done at Huntington even though I knew I wouldn't get a courtesy car. I was willing to make the sacrifice because of the first experience. I even paid for my oil changes at a mechanic to avoid Westbury. Huntington replaced my transmission and at 34k miles, I had issues with my electrical and the truck was bumping when coming out of 1st gear or when coming to a stop. The truck was telling me the trans fluid was running too hot. With knowing I wouldn't get a courtesy car from another dealership, I gave Westbury another chance. They took my truck and accommodated me with a courtesy car. I was told I would receive updates and never did. When I tried to call, I wouldn't get an answer. My service writer was Manny Karamalis. I went in to check on my truck and I was asked to take a test drive with a tech. We drove it around and he felt the bump in the shifting. He wanted to check a bunch of stuff so I left my truck there. I had to call again to find out about my truck with being put to a voice mail. After a few more days, I received a text message. Not even a phone call. I went to Westbury service, sat down with Manny and he told me the tech didn't find a problem. I asked Manny to make a note in my service record that the tech felt the bump and he told me he couldn't write something that isn't true. Made me feel like I was asking him to write something that didn't exist and talked to me like garbage. Loud, rude and inconsiderate. I asked to speak to his manager. His manager Dominick was sitting at a podium next to us and while eating his lunch, not getting up immediately sided with Manny without acknowledging me!! The trans fluid overheating on the highway was not addressed, the electrical problems were not addressed. Manny told me there was nothing wrong with my truck. I tried to contact Westbury via in dealership with Bob Horn and by email. No reply. Not right how I was treated and if you have a troublesome car or truck, I'd advise against bringing it to this service place. If Westbury reads this, contact me for any details you may need. The way I was treated by Manny and Dominick was pretty bad. More

fantastic great experience from start to finish very friendly and helpful and honest.i would always recommended them to friends and family and they walk you th great experience from start to finish very friendly and helpful and honest.i would always recommended them to friends and family and they walk you thru everything step by step which is very helpful. More

car buying Great expirence at westbury.Very friendly ..Star jeep in jamaica also very friendy..All around great expirence..Do your homework ,,know what you need Great expirence at westbury.Very friendly ..Star jeep in jamaica also very friendy..All around great expirence..Do your homework ,,know what you need ,know the packages,equipment models before you go to dealership..it makes for a better expirence..All good More

Jeep Wrangler Moab I recently took my 2013 Jeep Wrangler Moab for service and I was impressed by the professionalism and knowledge of the service advisors, Derric and Do I recently took my 2013 Jeep Wrangler Moab for service and I was impressed by the professionalism and knowledge of the service advisors, Derric and Domenick, who were very helpful and courteous as to my needs. More

No Hassle Service Experiences I currently own a 2017 Jeep Wrangler. I have been working with Derric at Westbury Jeep Service Center for over a year now. Being a car enthusiast, I h I currently own a 2017 Jeep Wrangler. I have been working with Derric at Westbury Jeep Service Center for over a year now. Being a car enthusiast, I have owned 6 cars over the last 10 years and I have never met someone more dedicated to customer service and making my vehicle service experience as easy as possible. A quick call to Derric to let him know my issues is all it takes. He coordinates all the other details so I don't have to waste time when bringing my car in. Being a working professional I do not always have time to spend hours waiting in lines at the service center. He lets me know when to come in, has a loaner car ready, and when my car is done, he ensures that all the work that was request has been completed to the highest quality and my standards. Because of Derric, Westbury Jeep is the only service center I will use for any needs I may have now or in the future. It is hard to find quality people to work with these days. Derric is an aboslute asset in my mind. Keep up the good work Westbury Jeep. More