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Westbury Jeep Chrysler Dodge RAM SRT

Jericho, NY

4.8
1,919 Reviews
Westbury Jeep Chrysler Dodge has been serving the Long Island Community since 1957. We are family owned and operated. We are dedicated to providing you with the best automobile experience from sales through service. We offer our exclusive VIP+ for life package that includes a free service loaner, free oil and filter changes, Express lane oil changes, late night and Saturday service hours, free rescue service, free towing, and a waiting room full of amenities. We are the largest dealer in the Northeast USA for both new and certified pre-owned, and carry the biggest selection as well. Our prices are always the most competitive! "WE WILL SATISFY YOU"!
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100 Jericho Turnpike

Jericho, NY

11753

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Showing 1,919 reviews

June 17, 2019

Great and easy experience Elvin was awesome, after many questions he did the impossible. I am now driving the exact Jeep I have been dreaming about for years ( in an awesome co More

by Hdamico88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandra Sprance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elvin
June 13, 2019

Great Experience! Osiris Bautista the sale rep was great! I leased my Grand Jeep Cherokee from this Dealership and Osiris Bautista the sales rep was great. He went above and beyond to understand all my requir More

by eprasad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Osiris Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019

GREAT EXPERIENCE I went to 6 Jeep Dealers in NY and Long Island - so disappointing it was unreal. Then went to Westbury Jeep and had a completely different experience. More

by Rich Q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Baweja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2019

Jeckson was Amazing loved his energy! This was a Great experience , and Jeckson kept reassuring me and was very patient while i was struggling with my decision, when i saw Betty Boop it wa More

by BettyBoop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeckson Berrios
May 10, 2019

Very poor customer service Westbury Jeep Service center is the worst. I brought in my Grand Caravan for them to fix my low tore pressure indication. They told me that 3 of the 4 More

by Frank Labue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelly Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2019

Jmihale an amazing experience with Anthony Dinelaris SR I went to Westbury jeep and had the pleasure to meet Anthony Dinelaris Sr he was very pleasant Anthony new everything I needed to know about the jeep More

by mihale,john 9237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Baweja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Dinelaris Sr.
April 23, 2019

The best! Thanks Jeckson! This is by far the best Jeep dealership on Long Island. The process is so easy!! I shopped around at a few dealerships before coming here and I got th More

by Natalielm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeckson B
April 23, 2019

A absolutely amazing experience with Martin My salesman Martin was a pleasure meeting and dealing with he is a gentleman his knowledge of the ram truck I leased was impressive and took as much t More

by FLEISCHMANNTED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Lavergne
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2019

Brian Thomas says MY JOB IS TO GET YOU IN HERE*No sale here* Completed credit app & called Brian to discuss purchase price. Told me he can't talk price or financing because it CHANGES EVERYDAY! I asked him what More

by acoakley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alison Schilling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2019 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Hello Aisha, Thank you for taking the time to write a review. I'm sorry you feel that things were not handled properly last month when you called us. You had spoke with Brian who is new to our phone & internet sales department and is not privy to the same information that our sales associates and sales managers have. Brian Thomas who you incorrectly tagged in your review is a Sales Manager in our showroom and not the same person you spoke with. I thought after our conversation last month, you had some clarity as to exactly why we could not quote you interest rates over the phone, and how incentives change monthly with the manufacturer. Considering that you were not looking to purchase the vehicle for two months, it's impossible for us to know what incentives and promotional rates the manufacturer is going to have at that time. While it's great to submit your credit information online to get pre-approved, we cannot discuss credit over the phone for your own security. Identity theft and fraud is a common occurrence and we do not want any of our customers to fall victim to this. Also, credit approvals are only good for 30 days so it is best to submit your application only when you are ready to move forward with a purchase, as to not damage your credit with multiple inquiries. Our calls here are recorded and I did listen to your conversation with Brian and his supervisor and used it as a training tool to help him in the future better explain what I explained to you. Here at Westbury Jeep, we aim to satisfy all of our customers and pride ourselves on good business practices. Again, my apologies for your initial conversation and I did try my best to assist you with your purchase. I am happy that you did find something closer to you upstate and we wish you all the best with your new vehicle. Regards, Alison Schilling Sales Manager Westbury Jeep Chrysler Dodge RAM 516-997-3900 aschilling@westburyjeep.com

April 04, 2019

THE WORST GO ANYWHERE ELSE YOU BE MUCH BETTER OFF !!!! ONCE YOU SIGN YOUR LEASE AGREEMENT YOUR SCREWED THEY WILL NOT HELP YOU IF YOUR JEEP STALLS OUT WHILE DRIVING 60 MPH WITH YOUR FAMILY IN THE JEEP !!!! More

by Danielle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marie Rentz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Longo
Apr 09, 2019 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Hi Danielle, We spoke on Friday April 5th regarding the issue with your vehicle and discovered that you purchased through Infinite Leasing and is currently being serviced at Brown's Jeep in East Patchogue. Westbury Jeep did not lease this vehicle to you and you do not bring it here to service it so your accusation in your post is completely inaccurate. We wholesaled the vehicle to the leasing company that in turn sold the vehicle to you. That is the only connection we have to the vehicle. That being said I still tried to help both you and your husband and see what we could do for you since you stated that both your broker and the service department where your vehicle is would not help you. Your response to that was threaten emailing as if we had done something to you. Given your last email to us we have decide it would be best for us not to involve ourselves at this point. We wish you the best with your broker and Brown's Jeep and we hope they are able to resolve your issue since you did not want us to help you. Regards, Marie Rentz General Sales Manager Westbury Jeep Chrysler Dodge RAM 516-997-3900 mrentz@westburyjeep.com

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