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Westbury Jeep Chrysler Dodge RAM SRT

Jericho, NY

4.8
1,919 Reviews
Westbury Jeep Chrysler Dodge has been serving the Long Island Community since 1957. We are family owned and operated. We are dedicated to providing you with the best automobile experience from sales through service. We offer our exclusive VIP+ for life package that includes a free service loaner, free oil and filter changes, Express lane oil changes, late night and Saturday service hours, free rescue service, free towing, and a waiting room full of amenities. We are the largest dealer in the Northeast USA for both new and certified pre-owned, and carry the biggest selection as well. Our prices are always the most competitive! "WE WILL SATISFY YOU"!
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100 Jericho Turnpike

Jericho, NY

11753

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Showing 1,919 reviews

September 02, 2019

Poor customer service out right liars Worst experience. Made a deal salesman edward hyne wasn’t in for two days then I was away stayed in constant communication came in to find out they so More

by Swoogie
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Quattalaro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Hyne
Sep 04, 2019 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Dorothy Borgese, Thank you for taking the time to write your review regarding your experience with us. Let me first start by saying that I am very sorry to hear about the passing of your very young granddaughter. That is tragedy that no one should ever have to endure. Regarding your experience here with us. You came in back on August 22nd as a referral to Mike Quattalaro and worked with him and Eugene on this particular vehicle and said you were looking for a vehicle in the $11,000 range. This vehicle was listed for $14,980. Unfortunately we were not able to meet the budget you had. You emailed the next day on August 23rd in response to our salesman's email thanking you for your business with the following email: From: swoogietwo@aol.com To: sales@westburyjeep.com Friday, August 23, 2019 07:36 AM Thanks. Sorry couldn’t make deal just buried my 4 year old granddaughter after paying for my daughters wedding and having a son in senior year of college. Retired NYDP so just trying to manage. If you think the price in the compass can go down some would really like to get that car. Thank you for your time Dorothy In response to this email, Eugene went and found you a vehicle we have for $11,580 to try and help you. You opened this email, the read receipt was received, but you never responded to him. Then you sent a web inquiry into our internet department trying to work a deal on the same Compass that you came in on. On Saturday the 24th you sent in the following email: From: swoogietwo@aol.com To: sales@westburyjeep.com Saturday, August 24, 2019 08:56 AM I would like to come in and see about how you can help me purchase the compass 2015 Eugene emailed you back that he was here until 6pm. The internet team called you as well on this day since you were working with them too and you told them that you were waiting for your son to give you a ride. You came in later in the day, test drove the vehicle and worked with Ed and Mike, negotiated the deal and still did not buy the car. You then emailed Ed on Monday the 26th with the following email: From: swoogietwo@aol.com To: sales@westburyjeep.com Monday, August 26, 2019 03:56 PM Hi Ed Just to let you know where I a at I am still waiting to hear from the police department regarding the accident. I also reached out to security Jeep to see if they will match or lower the price of their jeep that does not have an accident report. I also want to let you know that with regards to the prepping fees feel that the inspection was done therefore do not feel I should be charged for that and it should be included in the prepping fee. So if there is no change in price from what was discussed of $17,030 I probably will not be going forward with the deal. Thank you for your time. Dorothy Borgese On Friday August 30th Ed emailed you in regards to the email you sent about the vehicle you were shopping elsewhere to see if he could still help you. He stated he would be in the following day, Saturday August 31st. You emailed him back: Ok I will be away til Sunday Sent from AOL Mobile Mail On Sunday morning September 1st you emailed: From: swoogietwo@aol.com To: sales@westburyjeep.com Sunday, September 01, 2019 11:26 AM Ed are you there today will I be able go get the car today. Do not want go make trip for no reason. Sent from AOL Mobile Mail Unfortunately, we open at 11am on Sundays and at that same time of you writing that email, the vehicle was in the process of being purchased by another customer with a different salesperson. We have 30 sales people on our floor, which is why Mike Quattalaro told you a week earlier on August 24th, the second time you came in to see the vehicle to place a deposit and purchase the vehicle. You came to our showroom that day, upon finding out that the vehicle had just sold, you walked out and stood in the parking lot. You then called our receptionist and told her that if a manager did not come outside and speak with you, that you were going to come into the showroom and create a scene. Even after threatening us, the manager asked you to come in and they spoke with you and tried to explain that unfortunately without a written deal we cannot hold a vehicle. The vehicle was listed for $14,980 and contrary to what you wrote in your review, we sold the vehicle for the exact same price of $14,980 not a dollar more. You were looking for us to sell it $4,000 less which we were not able to do. We respect every consumers right to shop and research their choices before making a decision and even encourage it. You came in 3 times over an 11 day period to purchase this vehicle and even stated in your email that if there were no change in the price you probably would not be going forward with the deal. You worked with two salesman, both of which followed up with you each time and our internet team-working with all of them on the same vehicle. I called you today to discuss what happened and the review you wrote which was not accurate and instead of having a conversation with me, you yelled at me and hung up on me. I tried to call you back in case we just in case we got disconnected but you put me to your voicemail. That being said, I do wish you the best and hope you find something in your budget that fits your needs. Marie Elena Rentz General Sales Manager Westbury Jeep Chrysler Dodge RAM SRT Proud Member of the VIP Auto Group 516.997.3900 ext 306 mrentz@westburyjeep.com

August 21, 2019

Good Experience with Dealership and Sales Person Worked with Eddie who has been in the business forever. He was knowledgable and easy to work with. Even bought and picked up my new car the same da More

by JohnfromCT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Galarza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Hyne
August 16, 2019

Excellent buying experience with a Car dealer, EVER! My husband and I went to several Jeep dealerships in search of a new Jeep. Westbury Jeep had the best selection by far. Osiris is extremely knowledgea More

by MariGinoJeepSiren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Quattalaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osiris Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Petassi
August 07, 2019

All around the best experience I've ever had at a Dealership My experience at Westbury Jeep was AMAZING! My Sales Associate Leti Blanco was superb! She was extremely knowledgable about the type of Jeep I was l More

by Scott Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt McNally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Liddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leti Blanco
August 07, 2019

they do the right thing last night i was disappointed with my most recent experience. let me say, that once again, they stepped right in to make the situation right for me. More

by irg35
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
this review is about angela,
August 02, 2019

Anthony D. Sr. This is the second car we have bought from Westbury Jeep. We have been to many dealerships and have to say Anthony Sr. Is the best. Westbury Jeep is l More

by Jeep2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Baweja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Dinelaris Sr.
August 01, 2019

Krystal is simply the best Picked up my new Laredo E yesterday and from start to finish Krystal Jorge was very helpful and focused on helping me. Of all sales people I e dealt w More

by Richs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Baweja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Jorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2019

Great Sales Experience JECKSON BERRIOS was a fantastic salesman and made the process very smooth and quick. We were able to find the right vehicle at a great price. Definite More

by RamRebelGT
Recommend Dealer
Yes
Employees Worked With
JECKSON BERRIOS
July 20, 2019

Great experience Cosmo was by far the best salesman we have ever dealt with. Friendly and very knowledgeable. Quick and smooth delivery. They made car buying a painle More

by Artie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cosmo Trilivas
June 23, 2019

Excellent value, professionalism and customer service From start to finish and then beyond. Our sales rep Tom C did an excellent job. There was no pressure or run around. Five stars More

by Born2tts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Cunniff
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