Westbury Jeep Chrysler Dodge RAM SRT

Was misled by salesperson and finance dept.. Took my car in for service and found out then that I had no coverage. Done with them!! DO NOT RECOMMEND!! 👎👎👎 in for service and found out then that I had no coverage. Done with them!! DO NOT RECOMMEND!! 👎👎👎 More

As an intelligent business owner would, Joel offered to start fresh and make amends outside litigation, whereas his partner Keith Donnelly was completely unwilling and even accused me of lying about incent start fresh and make amends outside litigation, whereas his partner Keith Donnelly was completely unwilling and even accused me of lying about incentives, which was more of a case of them not applying than me lying. There’s no way to lie about incentives.... you either have them or you don’t—everybody has their own stips. They couldn’t get a clear idea of the stips. I wouldn’t recommend anybody EVER make contact with him during a deal. EVER! More

Absolutely no integrity On Monday August 3, 2020 I purchased a "certified" preowned Jeep Grand Cherokee and extended warranty. Both were paid for in full. On Tuesday the car On Monday August 3, 2020 I purchased a "certified" preowned Jeep Grand Cherokee and extended warranty. Both were paid for in full. On Tuesday the car stalled twice. Their story is that it is normal for a car to shut off when coming to a stop. On Wednesday morning the car was dead. I spoke to the service department who had me on hold for 20 minutes and then told me they would tow it back but did not have a loaner for me. Since I live 2 hours away, this presented a problem. I called Westbury to tell the salesman but it was his day off so I was transferred to the sales manager. I told her I was unhappy with the car, explained why, and said I wanted to bring it back. The response from the sales manager was a flat 'No." When I asked about the three day window, she said there wasn't any. When I mentioned the Lemon Law, she told me to hire a lawyer. Then I said I wanted to bring the car to another dealer to look at it and was told they would not service my car if I did that. I did it anyway. They ran a test on the battery and found it to be OK but on Thursday the battery was dead in the morning again. Another jump and this car is now in the shop at Southampton Jeep and will be there until they figure out what’s wrong with it. I then got an email from the Westsbury Jeep General Manager stating that they would not service the car, would not take it back, and that years ago we had a similar scenario which indicates to me that their business practice is to sell cars as fast as possible (the salesman told me they were a "volume business") without doing their due diligence to make sure their certified preowned vehicles were indeed certified. I then received a call saying they were blocking my number. I would never have gone back to this dealership but they were the only one with inventory, I was paying $150/day for a rental, and I needed a car as quickly as possible since the head gasket on my previous car had cracked. and it was undriveable. Wanting to return a car in less than 48 hours because it’s obviously defective is not unreasonable. Telling me I can’t, interrupting me continually when I was trying to speak and then saying I need to hire a lawyer in a snotty tone of voice is beyond despicable. Did I get angry? You bet. I'm a 71 year old senior citizen and they were taking advantage. I believe this dealership lied about this car being certified. Refusing to service it is another issue since I purchased an extended warranty. Blocking my phone number is the totally inexcusable. They should have been apologizing all over the place and offering to take it back or to replace it immediately. I purchased this car in good faith and the car has problems. There is some reason the battery drains overnight but as of right now I have no car, have lost a week of work and have been aggravated beyond words. More

Waste of time. AVOID. DON'T WASTE YOUR TIME. This business is BAD. After researching all available certified pre owned vehicles in the tri-state area, we approached AVOID. DON'T WASTE YOUR TIME. This business is BAD. After researching all available certified pre owned vehicles in the tri-state area, we approached Westbury with pre-approved financing, to purchase a specific vehicle. We did a test drive and within one day said we wanted to purchase. The process that followed was so convoluted, scheisty, stressful and at the end of it, the vehicle was sold to someone else after we were halfway through a day's long process where Westbury was requiring us to sign ONE SIDE of a buyer's contract (without being able to read the reverse terms & conditions), that had the WRONG VIN number on it and a mandatory $998 dealer fee... While we tried to get clarification on the form, we were pressurized to sign it. Spent time actually using photoshop to identify issues with the contract. No wonder they sold the vehicle to someone else as they realized we weren't going to get got. Feel bad for that purchaser. SCAMMERS. Truly terrible. More

Ed is the Man!! My car was on it's last leg and I needed to replace it ASAP! Ed Hyne was my assigned salesman. He was extremely knowledgeable and very patient. At the My car was on it's last leg and I needed to replace it ASAP! Ed Hyne was my assigned salesman. He was extremely knowledgeable and very patient. At the same time he worked with my needs without ever being pushy. He stayed late and went out of his way to get me my Jeep the same day. I would highly recommend Ed Hyne if your ever interested in purchasing a vehicle. Thanks again Ed!!! More

My very own first car! Wow. Great buying experience here provided by Westbury’s A-Team; Anthony Dinelaris and Bobbie Baweja are true professionals. I came into the dealership having been beaten up by the c provided by Westbury’s A-Team; Anthony Dinelaris and Bobbie Baweja are true professionals. I came into the dealership having been beaten up by the car buying process at Huntington Jeep, emotionally and credit wise. But Anthony immediately treated me with dignity and respect. I kept trying to tell him to hold on, that I didn’t want to waste his time, that I have no credit depth and my credit history is challenged. He didn’t want to hear any of it; he kept the process focused on finding me a car that worked for me. Anthony is an expert in his field, a professional in his trade, and transparent in his craft. The entire process was very much consultative. I am in a sales role myself and at no point was Anthony using smoke and mirrors; quite the opposite. He brought in his Finance Specialist, Bobbie, to get us across the finish line when the time was right. It’s a very nerve racking experience coming into a dealership with my credit challenges..to say the least. It can actually feel embarrassing at times. Having been dragged across the floor a day earlier by the Finance department at Huntington Jeep, meeting Bobbie was a relief. Bobbie was a man on a mission to get this deal closed though. He walked up with genuine concerns with my credit history and mistakes but walked away with confidence and determination to get us across the finish line. (Imagine my shock, having spent the day before getting berated by the finance manager at Huntington Jeep) Bobbie treated me with dignity and respect...such great, friendly, and hardworking fellas. When it was all said and done...from 1-5:30 PM; Anthony and Bobby worked diligently on my behalf and I can’t thank them enough. I’m sure there was no money to be made on this deal after all the concessions with lenders that had to be negotiated to get this deal closed. Yet, Anthony and Bobby continued to do right by me. Westbury Jeep will have my business for life because of the professionalism of these two! More

Tom Cuniff was absolutely AMAZING! He went above and beyond of what was expected/required of him! My wife was actually pregnant and her water broke at the dealership as we were getting ready to drive aw beyond of what was expected/required of him! My wife was actually pregnant and her water broke at the dealership as we were getting ready to drive away in our newly purchased Jeep! Tom Cuniff our salesman actually delivered the Jeep personally to the hospital where my wife and I were... So it was very EXCITING we had a beautiful baby girl and a gorgeous Jeep More

Awesome Experience at Westbury Jeep My experience at Westbury Jeep was fantastic. Phil and Matt helped us find the car that was perfect for us. They were knowledgeable and guided us with My experience at Westbury Jeep was fantastic. Phil and Matt helped us find the car that was perfect for us. They were knowledgeable and guided us without any pressure. We are thrilled with our new Cherokee and can't thank them enough for making this purchase so pleasant. More