Westbury Jeep Chrysler Dodge RAM SRT

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you for taking the time to write your review Debbie Persampire. We take all of our reviews here at Westbury JCD very seriously. Unfortunately, you purchased the vehicle on 10/27/21 and there were no issues with the tires at the time of purchase as it was a certified pre-owned and passed the vigorous 125 point inspection. When you recently called us last month in June stating that the tires were worn out, the sales manager you spoke with inquired as to why you never called us last October regarding the issue you felt you had and you responded that you forgot. I also see in our records that you visited our service center on May 5th 2022 for a routine oil change and there was no mention made then of the tire issue. When Chris Schmitt, our Used Car Director contacted you after your conversation with the sales manager, he also tried to explain to you that he would not be able to cover the cost of new tires due to the fact that tires are a wear and tear item and after 8 months driving the vehicle we could not do that free of charge, you hung up on him in the middle of the conversation. We apologize that we are not able to come to the resolution you are looking for at this time. We do wish you the best with your 2020 Chrysler Pacifica and hope you are enjoying your summer, if we can assist you in the future, please feel free to reach out to us. Regards, Paige CX Coordinator 516-997-3900 ext 340

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you so much for the nice review Peterkerasiotis!! We believe that purchasing a vehicle should be an exciting, fun and stress-less experience. It is great to hear that Osiris and Amy were able to make your car buying experience here at Westbury JCD a nice, easy smooth and happy one!! Thank you for the opportunity! Please come back to see us if you need anything at all. Enjoy your new vehicle!! Regards, Paige CX Coordinator

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you so much for the nice review Pramkishun91!! We believe that purchasing a vehicle should be an exciting, fun and stress-less experience. It is great to hear that Ed was able to make your car buying experience here at Westbury JCD a nice, easy smooth and happy one!! Thank you for the opportunity! Please come back to see us if you need anything at all. Enjoy your new vehicle!! Regards, Paige CX Coordinator

Jnh419 responded

Ed hyne great salesman very helpful friendly I’d recommend him to anybody

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you so much for the nice review Jnh419!! We believe that purchasing a vehicle should be an exciting, fun and stress-less experience. It is great to hear that Ed was able to make your car buying experience here at Westbury JCD a nice, easy smooth and happy one!! Thank you for the opportunity! Please come back to see us if you need anything at all. Enjoy your new vehicle!! Regards, Paige CX Coordinator

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you for taking the time to write your review. We take all of our reviews very seriously but unfortunately based on your profile I cannot locate you in our database to see who you sat with. We would like to aplogize for your less than satifactory experience. I would love to speak to you directly in regards to your experience. Please reach out to me at your earliest convenience. Marie Elena Rentz General Manager Westbury Jeep Chrysler Dodge RAM SRT Proud Member of the VIP Automotive Group 516.997.3900 ext 306

Westbury Jeep Chrysler Dodge RAM SRT responded

Hi Lori Palminteri, Thank you for taking the time to write a review regarding your experience with us. Unfortunately, you only posted one half of the conversation and never wrote why we have decided not to move forward doing business with you. You went on social media as well as other platforms and threatened and discriminated against one of our employees. I have also taken the liberty of copy and pasting your review below that my email was in reference to so we have the whole story. I welcome all feedback from our customers whether negative or positive, that is how we better ourselves and if something did go wrong, try to remedy it. As I stated in my email to you, we are human and we do make mistakes-we own them and try to make them right. You never called or emailed our management staff asking for help or asking to speak with us regarding an issue you had here to try to remedy it. I called you twice, left you two voicemails and emailed you. When we called you to congratulate you on your new vehicle and asked you how everything was, your response was that everything was good but that Amy was "a xxxxx", that is a recorded call. In response to my email and voicemails I left you and another manager you were emailing with, you sent us emails and a voicemail threatening us that you will go to the news, radio, etc and it won't look good for us if we don't reinstate your VIP program and allow you back. We are always open to conversation about an experience a customer has had but will in no way be bullied and threatened if we don’t comply. A simple conversation and an apology to Amy would have went a long way here. As I said before, we do wish you the best with your vehicle and hope you find an establishment that better suits you. By: lorijean16 On: 3/21/2022 Okay dealership, but buyer beware of their Finance people Okay dealership, but buyer beware of their Finance people and management... The sales guy, Randy (and I’m using actual names here, I don’t give a care) was fine, if not a little aloof. He wasn’t, however, pushy, which I appreciate. My big problem was with the finance woman, Amy. Already, I don’t trust finance people. She was extremely pushy and patronizing when I had questions about the itemized bill which didn’t make sense to me (I swear they make those things purposefully confusing). Furthermore, I initially agreed to the extended warranty, which would cover bumper to bumper for five years. Jeep, as a manufacturer, has 3 years bumper to bumper, and 5 years (or 60,000 miles) mechanical coverage but it doesn’t cover electric issues. So, in reality, the extended warranty was only for two extra years and cost $3000. I thought on this further and decided I didn’t want the extended warranty. She was a complete xxxxx about it, and went as far as complaining that she will “have to re-print all this paper work.” xxxxx, that’s your job. It took a tremendous amount of strength for me to not unleash on her. She wore tight leather pants, had a ton of make up and hair extensions. It was at the tip of my tongue to say, “why should I trust you. Look at yourself. You’re a Kardashian wannabe. You’re clearly a fake person just by looking at you.” I didn’t say this, however. But I am saying it now (muhahaha). You never really want to get in a spatting match with me. I’m a professional writer. I’m extremely well read in psychology. I can usually easily pick up on people’s insecurities. By nature, I am not a confrontational person. But don’t “at me,” as the kids say. My bark can be stronger than a bite. Then, my friend and I were doing a once over on the car (which had less than 40 miles on it) and found a nail in the tire. They didn’t have the tire in stock, so I couldn’t take it home that day. This is annoying, but fine. Nails in tires happen. I get it. This is where we became aggravated. While the car was running, I noticed a drip in the back of vehicle. I know, of course, that AC causes precipitation drips usually in the front of the car. But when I looked under, it looked like water was spewing out of the side of the muffler. My friend/coach with me knows more about cars than I do, and they also didn’t really know what to make of it. We brought this up to Randy who said they would have someone look at it. My friend demanded to talk to a manager. The Manager came over and told us there was nothing wrong with it. “Did you look at it?” “No.” “Then how do you know there’s nothing wrong with it?” “We had our expert look at it.” “Okay. So can we talk to this expert.” “No.” “Why not.” “They’re busy.” “They can’t just meet us by the car and ease our worries?” “No.” We went around in circles like this. Anyway, I had to leave without the car anyway because of the tire, which gave me some time to investigate. My friend went to another Jeep dealership and acted like a mechanic. I also called people who know more about cars, including my dad. We discovered the newer Renegade models have something called a “weep hole” which helps the muffler drain (this was a problem in older models). This was good news because it meant there was nothing wrong with the car. But this also means the Manager straight up lied to our faces. Because if one of her “experts” did look at the car, they would have been like, “oh that’s a weep hole and this is why it exists.” When I returned to buy the car (my friend came with again to double check the paperwork since we both loathed the finance woman at that point), I taught the sales guy what a weep hole was. I explained that I understand as a sales person, you don’t know everything about how a car works (as I consumer, I don’t!) but they should know more and moreover, they should blatantly lie to their customers. “This is why,” I said to him, “no offense to you personally, that people hate dealerships and don’t trust you.” Marie Elena Rentz General Manager Westbury Jeep Chrysler Dodge RAM SRT Proud Member of the VIP Automotive Group 516.997.3900 ext 306

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you so much for the nice review dquar5959! It is great to hear that Phil was able to make your car buying experience here at Westbury JCD a pleasurable one!! Thank you for the opportunity! Please come back to see us if you need anything at all. Enjoy your new vehicle!! Best Regards, Paige Klein CX Coordinator

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you so much for the nice review Calderarorocco! It is great to hear that Ed was able to make your car buying experience here at Westbury JCD a pleasurable one!! Thank you for the opportunity! Please come back to see us if you need anything at all. Enjoy your new vehicle!! Best regards, Paige Klein CX Coordinator