Westbrook Toyota

Worst Sales Experience Ever? Over the years I've bought/leased a number of cars - for myself, my wife, and both my kids. All from dealers, all brand new. My experience yesterday a Over the years I've bought/leased a number of cars - for myself, my wife, and both my kids. All from dealers, all brand new. My experience yesterday at Westbrook Toyota had to be the oddest and worst ever. Last week I went to the dealership and explained to the salesman, Chris, that I was there on behalf of my 23 yr old daughter, who lives in Boston and would be moving to Colorado in late August, and that she needed to acquire the vehicle shortly before then, as she needed it to travel to CO. Also, I preferred to buy locally. We looked at the RAV4, the car of my daughter's choice, then went for a test drive. Fast forward one week - she came down yesterday and, without an appointment, we went back to Westbrook Toyota. I sought out Chris and he showed her the RAV4. He then told us he would get keys, pull a car up, and go for a test drive, this time with her. But to our surprise, amazement, shock, you name it, he reappeared, told us it was the end of the month and that since we weren't buying today, we would have to come back at a less busy time. What??? I reminded him that my daughter was down from Boston to look at the car. It fell on deaf ears, as we would still have to come back another time, apparently at his convenience, certainly not ours. My daughter and I both stood there in utter disbelief at what we were hearing. Instead of leaving, as he expected us to do, I went into the office, explained the situation, and to the dealership's credit, they assigned us another salesperson, who did a fine job. But what got to me, almost as much as what had just happened, was that while we were sitting with the new salesperson, for a good 30 minutes, I could see Chris standing out front doing absolutely nothing except, I guess, waiting for a better catch. Not sure whether we will go back, as being there and most likely seeing this "professional" again, and I use the term loosely, would make for an uncomfortable situation for my daughter and me. More

New vehicle purchase My experience with this dealership is so far ahead of any dealer I have dealt with in the last 40 years. From price negotiation to trade in value, ev My experience with this dealership is so far ahead of any dealer I have dealt with in the last 40 years. From price negotiation to trade in value, everything was above board & transparent. They delivered my vehicle when every other dealer could not even locate said vehicle. The closing on the deal was efficient & the smoothest I have experienced in picking up a new vehicle. Tom Ryan runs a sales crew that he backs up with his word. I would go out of my way to purchase another vehicle here without even thinking about other alternatives. More

Very friendly staff, great prices and great stock of vehicles and they Will do everything in their power to Get You in a new car. The service representatives are great. They are quick responding when Yo vehicles and they Will do everything in their power to Get You in a new car. The service representatives are great. They are quick responding when You drive in. Our overall experience with westbrook Toyota and especially with stacey coleman was simply perfect. We are very happy with our purchase. Great friendly and professional experience. Would highly recommend westbrook Toyota # 1. I love my Toyota camry SE 2014. More

I didn't buy my new Toyota from this dealership because it was far from where I stayed. But I'd definitely recommend this dealership because of the excellent customer service I received from Christ because it was far from where I stayed. But I'd definitely recommend this dealership because of the excellent customer service I received from Christina. She went well above and beyond her job description to help me and make sound decision. More

We purchased our Prius Plug-In from Westbrook Toyota and got a great deal. It was the lowest price I found among 4 different dealers. We love the car and what's even better is that the service at Westbrook got a great deal. It was the lowest price I found among 4 different dealers. We love the car and what's even better is that the service at Westbrook is outstanding. Fast, efficient, and convenient every time we've been back. Don't be nervous about buying from them just because they are a big dealership it was a great experience. More

My purchase of a new 2013 Avalon Limited was a positive experience from my initial visit to see the new design to my return to make a purchase. My sales consultant, Stacey Coleman was welcoming, knowledge experience from my initial visit to see the new design to my return to make a purchase. My sales consultant, Stacey Coleman was welcoming, knowledgeable, and supportive throughout the entire process, ensuring that I had all of the information that I needed to make the best selection. Stacey went above and beyond in following through the deal right up to the moment I drove the car out of the new car delivery area. She patiently went through the many amenities of the car to ensure that I understood how things operated, even synchronizing my I-phone to the car. Stacey followed up a couple of days later via email to ensure that I was enjoying the new car and to offer her continued support for any questions that I might have. Stacey did an exceptional job! Additionally, the sales manager, Doreen, and the business manager, Andy, were very professional and made certain that I understood all of the details of the financial aspects of the purchase. Indeed, each individual at Westbrook Toyota made my experience there a positive one, adding to the pleasure of driving my favorite car home...the 2013 Avalon. The day after I took delivery I returned to have the plates put on and James was the young man who assisted me. He was very knowledgeable and very helpful with some technical questions that I had about the use of the sound system, the navigation system, etc. Once again, I departed very pleased with the level of service and support. I have always had my car serviced at Westbrook Toyota and will continue to do so. It is a great place with great people committed to their work. Thank you to each person with whom I worked. I enjoyed the experience and I am enjoying my new Avalon! More

Stacy was very friendly and helpful on finding us the Stacy was very friendly and helpful on finding us the right vehicles, never pushy and gave us the best deals possible. We went to look at a car l Stacy was very friendly and helpful on finding us the right vehicles, never pushy and gave us the best deals possible. We went to look at a car last year and then a truck last month, both times buying the vehicle the same day and driving off the lot in it. More

I am from Long Island and recently had an issue with another dealership in Conn. that "just happened to get a deposit from someone off the street just before I got there" on the truck that I was interes another dealership in Conn. that "just happened to get a deposit from someone off the street just before I got there" on the truck that I was interested in. Three hours of driving wasted. Westbrook had the Tundra that I have been looking for at a fair price. Jon Lehane called me back quickly and was able to negotiate conditions and take a deposit over the phone. I receive a fair value for my trade in and was driving my 2011 Tundra out of the dealership the following day. The whole team was extremely friendly and helpful, especially Jon. Westbrook puts the Long Island dealerships to shame. Thank you all again. More