Westbrook Toyota
Westbrook, CT
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A great deal. I got thousands more for my trade in than I thought I would. Jose and Ross were great to deal with. No pressure and easygoing. Ross is patient and ans I got thousands more for my trade in than I thought I would. Jose and Ross were great to deal with. No pressure and easygoing. Ross is patient and answered all my questions. I’d buy there again. They are worth the trip. More
caring and understanding Very knowledgeable and friendly staff. Made the whole process painless (and fun). I think I have definitely become a member of the "Toyota family" a Very knowledgeable and friendly staff. Made the whole process painless (and fun). I think I have definitely become a member of the "Toyota family" and would highly recommend them!!!!! More
Excellent sales team We appreciate the non pushy approach Jason has and that he gave us a lot of time to decide on a vehicle that was right for us.Even though we had no id We appreciate the non pushy approach Jason has and that he gave us a lot of time to decide on a vehicle that was right for us.Even though we had no idea when we first walked in the door. Jason went above and beyond to let us try every option in vehicles. We ended up buying a Toyota Tundra in silver. More
Professional, Honest, Genuine I researched several cars and visited MANY dealerships where I felt I was a contestant on Deal or No Deal. Westbrook Toyota provided a professional, h I researched several cars and visited MANY dealerships where I felt I was a contestant on Deal or No Deal. Westbrook Toyota provided a professional, honest and genuine experience. A fair deal was discussed upfront and the needs of my family were met without wasting time. Ross and Ed were patient and understanding. More
Healy Purchase of 2018 Rav4 Hybrid Limited This is our 5 Toyota, and the second purchase from this dealership. It was by far the best experience we've had purchasing a car, from the minute we This is our 5 Toyota, and the second purchase from this dealership. It was by far the best experience we've had purchasing a car, from the minute we drove in to take a look at the cars, to the minute we drove away with our new Rav4. They went out of their way to find us the car we wanted in the colors, both inside and out, we were hoping for. We are very happy with our experience at Westbrook Toyota, and so glad that we were able to work with Ryan Perez. He was wonderful, and an asset to your dealership. More
Best Service on the shoreline Westbrook Toyota’s service department is the best I’ve ever been to. It’s clean and neat, state of the art, the employees are always happy and know th Westbrook Toyota’s service department is the best I’ve ever been to. It’s clean and neat, state of the art, the employees are always happy and know the product very well, turn around time is quick, the techs do a great job at looking over the car and will even show me what issues I have if any. I highly recommend them! More
best car buying experience I bought a car from John Woo at this dealership. He is kind and considerate while always being professional and efficient. Everyone that I met there w I bought a car from John Woo at this dealership. He is kind and considerate while always being professional and efficient. Everyone that I met there was very nice. This was by far the best. I will recommend this dealership and John (and Ryan) to anyone I know looking for a car. Thank You all, Mary More
Poor communication I bought my truck brand new there in 2011. I've never brought it anywhere else and have had every service done and was very happy with them over the p I bought my truck brand new there in 2011. I've never brought it anywhere else and have had every service done and was very happy with them over the past 120,000 miles/6 years until recent. I was driving across country with weight in the bed and wanted heavier duty leaf springs to help carry the weight. This was established as my main concern but I also had other work done as well to make sure everything was perfect with my truck for my 15,000 mile journey. A few days later I pick it up and the rear end is still sagging. They told me I had to take it as they already ordered the parts and it was non refundable. They charged me $2000+ labor for stock OEM leaf springs that should have been given to me for FREE through a TSB years ago when I brought it in and complained about the squeaking and saggy-ness when I tow my boat and jetski, at the time all they did was lube the leaf springs to quiet the squeak. I have been a great customer and feel like I was totally taken advantage of. More
Seamless sales education and service Beautiful facility with pleasant and helpful sales people, especially the young man who helped us, John Woo. Will return there for service even though Beautiful facility with pleasant and helpful sales people, especially the young man who helped us, John Woo. Will return there for service even though it's a half hour away.. More
Great service! Stacey Coleman went above and beyond as our salesperson. She took her time to make sure we understood the features and helped us find the perfect car! Stacey Coleman went above and beyond as our salesperson. She took her time to make sure we understood the features and helped us find the perfect car! Edgar was also very helpful. I am a second time Toyota buyer and already love my new car. More