Westbrook Toyota
Westbrook, CT
Filter Reviews by Keyword
By Type
Showing 142 reviews
The process was very quick, we were surprised to take our new car home the same day! The staff were both friendly and knowledgeable. We recommend Jamie! new car home the same day! The staff were both friendly and knowledgeable. We recommend Jamie! More
Extremely disappointed on how my father was treated from this dealership. My father went to purchase a car, went through the financing and was told by the sales rep that she would call the next day to go ov this dealership. My father went to purchase a car, went through the financing and was told by the sales rep that she would call the next day to go over the purchase. He received no call back. He then called the sales manager, Jose, who also said he would call him back and he didn’t as well. From a person in customer service who services high net worth clients, this is extremely unprofessional. We will not recommended others to purchase a car. More
We had an incredible experience buying a used Toyota Camry. All of the employees were so kind and accommodating. I would recommend this dealership to anyone. I felt satisfied after making my purchase. Camry. All of the employees were so kind and accommodating. I would recommend this dealership to anyone. I felt satisfied after making my purchase. More
Great service. Don’t trust the sales associates after purchasing many cars there always feel later that I got ripped off big time. Such a shame. The only one I trust there is Doug and he’s a manager. purchasing many cars there always feel later that I got ripped off big time. Such a shame. The only one I trust there is Doug and he’s a manager. More
Great service Joyce Scarlet, Raul the manager and Jon, the finance man were amazing. I was in a difficult vehicle situation and not great credit. They were able to Joyce Scarlet, Raul the manager and Jon, the finance man were amazing. I was in a difficult vehicle situation and not great credit. They were able to put me in a wonderful vehicle, that met my needs, financially and travel wise. I am very grateful. More
Worth the Ride! Joyce Scarlett was informative, helpful and provided a comfortable sales experience. I'm from the northwest corner of the state it was quite a distan Joyce Scarlett was informative, helpful and provided a comfortable sales experience. I'm from the northwest corner of the state it was quite a distance to come see the truck, it was all that was advertised. Glad I made the trip! More
I made an appointment with Joyce Scarlett and she was exceptional. I could not recommend her enough. she gave me her undivided attention, knew everything about the car I was interested in, answered my ma exceptional. I could not recommend her enough. she gave me her undivided attention, knew everything about the car I was interested in, answered my many questions, and was extremely patient with me. I brought my 3 month old with me and she offered to hold him while I filled out the paperwork. What more can you ask for?!? Since then, I have recommended Westbrook Toyota and Joyce to my friends and family looking to buy a car. Jon, who did financing was great and thoroughly explained everything at a level that I could understand. The sales manager,Jose, was also amazing! Thank you Westbrook Toyota, and thank you Joyce, Jon & Jose! More
Outstanding Customer Service! The team at Westbrook Toyota truly went above and beyond to assure all of my wants and needs were met. The employees were very friendly and attentive, The team at Westbrook Toyota truly went above and beyond to assure all of my wants and needs were met. The employees were very friendly and attentive, and made me feel like I was part of the Toyota family! A big thanks to Doug and Patrick for all their help! It's great to work with people you can trust and who really do care. More
ToyotaCare means Toyota Cares! 15K ToyotaCare service yielded the need for a new cabin filter as well as an alignment. No need for skepticism in the decision to have the work done s 15K ToyotaCare service yielded the need for a new cabin filter as well as an alignment. No need for skepticism in the decision to have the work done since trust has been established over the years. It is comforting to know that the folks who care for my vehicle also care for me.Awesome dealership with an exceptional service department! More
Exceptional Dealership Westbrook Toyota is an amazing dealership, from their sales team to service department the service provided is the best. We will never purchase a car Westbrook Toyota is an amazing dealership, from their sales team to service department the service provided is the best. We will never purchase a car from anywhere besides Westbrook Toyota! Joyce & Jose made the process so easy. If you are car shopping this is where you should go hands down! More