Westbrook Toyota

Stacey was our Sales Consultant. Our 1st appointment on a beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we were looking for a certified used car, probably a RAV4 since my wife had owned one for the past 10 years or so. COVID and the supply chain issues have not been easy on the dealerships, but the cars they had were of quality. After going to check the stock again, she came out and asked if my wife would be interested in a Ruby RAV4 just off of lease - - “Red.” Stacey said. Oh brother, I thought because my wife is tired of white or green cars; we had even had a discussion a few days back that we’d like to have a redish-maroon car. As soon as I saw it, I said to myself - - SOLD!!! My wife drove it. When she got back from the test drive, my wife was forever “Poker Faced”. In fact, Stacey kept asking her what her thoughts were. Finally, I told Stacey that we’d be back on Monday morning. We took the information she gave and left - - but I knew that my wife wanted that car. When we got home, we did some research. The Ruby RAV4 was leased and serviced from Lorensen Toyota. Great for us because my wife had bought two cars previously from them and our daughter had bought one years ago; moreover, my wife always brought her cars there to service and has always been pleased . . . so being a Lorensen Lease/Service car was a major plus. Sunday morning, we decided to swing out to Lorensen’s Toyota (when they were closed and no one was around) to walk the lot to and compare cars - - but really . . . I wanted to let her look at the Ruby RAV4 one more time. Despite listing options 1, 2, 3 . . . deep inside I knew she wanted the one she test driven. Monday came and as we drove toward the dealership, my wife asked - - is it still there. Yep. Does it have a sold sign on it? Nope. We made the deal. Thanks Stacey!!! We did our financing through the dealership. Tony was the best ever - - the BEST EVER!!! I can recommend both Stacey and Tony 100%. Let me tell you the best part of dealing with both Tony and Stacey. We talked and learned about each other - - where we were from, food, and life in general. It wasn’t just a deal between seller and buyer. It was so personal and caring. Like the “good old days”. Give them a chance - - we love them. More

I cannot be more disappointed by the way the service department treated me and did very little to listen and resolve my situation. Purchased a new 2020 Tacoma, the Tonneau cover broke while closing it. department treated me and did very little to listen and resolve my situation. Purchased a new 2020 Tacoma, the Tonneau cover broke while closing it. This type of issue had not been seen before, as such, the service manager David Gundersen was dead set on not covering this under the warranty right from the beginning. His "opinion" on what could have caused it directly contradicted everything I told him. They offered to pay for half of it, accepting some liability. This tells me two things, either they do not honor warranties or will do everything in their power not to. I came in the dealership 3 separate times (one of which was a planned time and David failed to show up to assist while I had my 3 children with me). I strongly suggest you work with another dealership that values your business, has your best interest in mind and ultimately covers what is under warranty on a brand new vehicle. If a Tonneau cover was a problem to get approved, good luck with a more expansive issue. David Gundersen the service manager at Toyota Westbrook is not someone you want to trust in to have your best interests in mind. Avoid this dealership. More

Great service, great facility and very nice people. I went to Westbrook Toyota for a test drive and the next day, I was driving home with my new Highlander. Thanks to the sale representative and the busi went to Westbrook Toyota for a test drive and the next day, I was driving home with my new Highlander. Thanks to the sale representative and the business manager for making that possible. More

I have been contemplating leasing a vehicle for a while now and finally decided to go through with it. I worked with Joyce and she made my experience purchasing my first car easier than I could have ever i now and finally decided to go through with it. I worked with Joyce and she made my experience purchasing my first car easier than I could have ever imagined. She worked diligently to make sure that I walked out with the perfect car for lifestyle. I would recommend Joyce to anybody who is interested in a new or pre owed vehicle. After talking with her - I was extremely confident in my decision and could not be happier with the outcome. I purchased a 2021 Toyota Corolla SE and I love everything about it. It is a stylish, sporty and easy driving vehicle. I mainly use it to commute to and from work and cannot wait to get into it every morning. For a smaller vehicle, it has plenty of space and all of the updated features I was looking for in a car. Joyce is extremely hardworking, passionate, communicative and knowledgeable in all aspects of automobile sales. She will make your life 1000x easier. Toyota of Westbrook is a friendly environment with great deals and even better staff. I cannot thank Joyce enough for all that she has done! More

I have been servicing my vehicle since 2012 and wouldn't think of going anywhere else. Erin and Rob are always there for me whether I have a large issue or a small one that I need to talk through over the p think of going anywhere else. Erin and Rob are always there for me whether I have a large issue or a small one that I need to talk through over the phone. There is always a desk for me to work at while I wait for my car or a loaner is offered for more extensive service. Westbrook Toyota is the best! More

The service rep Erin was professional, knowledgeable and informative. My service was done on schedule and recommendations made for future care. Overall an excellent experience. informative. My service was done on schedule and recommendations made for future care. Overall an excellent experience. More

Courteous and approachable staff. No pressure sales. Found the exact car we wanted. Communication was clear, price fair. Very happy with our car and this dealership, we will return to service car here. Found the exact car we wanted. Communication was clear, price fair. Very happy with our car and this dealership, we will return to service car here. More

The dealership is clean and efficient. I own a 2020 RAV4 on lease that I want to trade in for a Tacoma SR5. I have not heard back from Westbrook to review my lease and get pricing to fit my budget. Other de on lease that I want to trade in for a Tacoma SR5. I have not heard back from Westbrook to review my lease and get pricing to fit my budget. Other dealerships are constantly reaching out and working to fit my needs. Westbrook has not been very communicative with me. More

Erin, the service rep, was professional, knowledgeable and friendly. Westbrook Toyota was honest and did NOT try to sell me something I did not need. Being a loyal Toyota buyer, I have serviced my vehicle and friendly. Westbrook Toyota was honest and did NOT try to sell me something I did not need. Being a loyal Toyota buyer, I have serviced my vehicles are several Toyota dealers in Connecticut, and Westbrook Toyota is the best. More