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Westbrook Toyota
Westbrook, CT
142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 142 reviews
November 10, 2022
Clean facility. Extremely friendly staff who goes above and beyond to meet your needs. I highly recommend both the sales and service department! Extremely friendly staff who goes above and beyond to meet your needs. I highly recommend both the sales and service department! More
by Padraicstimpson
Employees Worked With
Dennis , Doug Anderson, Jean Hall, Tony Mumtaz
October 02, 2022
Great Team Approach! If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. Pricing is 100% fair! No price gauging during the pandemic shortage like so many other car dealers are doing ( actually it seems like most or all others are doing ). NOT THIS DEALERSHIP! Edgar Rivera, Joyce Scarlett and Tony Mumtaz helped me purchase my dream vehicle. These 3, or any of the other incredibly friendly and fully competent team should do that for you! More
by Wendy Mikolinski
Employees Worked With
Joyce Scarlett, Edgar Rivera, Doug Anderson, Tony Mumtaz
July 22, 2022
I bought a toyota highlander 2022 2 months ago and they still haven't fixed my license plate and my temporary registration expired and they don't answer the phone and what they tell me is that they are in still haven't fixed my license plate and my temporary registration expired and they don't answer the phone and what they tell me is that they are in meetings More
by Luisito291735
Employees Worked With
Jose , Jean Hall
May 08, 2022
This dealership is incompetent. I made an appointment to see a used car yesterday and drove 50 miles to the business only to hear the car was sold even before I made my appointment. I made an appointment to see a used car yesterday and drove 50 miles to the business only to hear the car was sold even before I made my appointment. That is bad enough but what is worse is they followed up this afternoon to make sure I was coming. When I arrived the manager(Edgar) whom I was speaking to had the nerve to take a phone call in the middle of our discussion. They were totally unapologetic and blamed their customer service. Don’t even think of going to this business if your time is as valuable and limited as mine. Edgar was extremely rude from the beginning. I reported this issue to doug..no returned calls or emails. This place is AWFUL. More
by Rog
Employees Worked With
Edgar Rivera, Doug Anderson, Doug Anderson
April 12, 2022
An absolutely phenomenal experience! !! The team at Westbrook Toyota went above and beyond my expectations. The process was smooth, stress free, and truly remarkable. They provided an ex !! The team at Westbrook Toyota went above and beyond my expectations. The process was smooth, stress free, and truly remarkable. They provided an exceptional level of customer service and ensuring my happiness/satisfaction was always their top priority. I would like to give a huge shout out and THANK You to Ron DeLieto, Tony Mumtaz, Edgar Rivera, Jose Espinosa, Ross Stands, and Aaron! More
by Elizabeth H
Employees Worked With
Ron DeLieto, Edgar Rivera, Jose Espinos, Ross Strands, Aaron, Tony Mumtaz
March 28, 2022
In mid March 2022, I brought my wife's 2015 Camry for an oil change. When the service rep came out, she went through the work done, she then said we needed 4 new tires and a complete exhaust system replacem oil change. When the service rep came out, she went through the work done, she then said we needed 4 new tires and a complete exhaust system replacement to the total tune of about $3000. Now the car has only 33000 miles on it. I made an appointment to have the work done the following week. In the meantime, I took it to reputable local garage for a second opinion. He looked at the tires and said we only needed 2 on the front. We left the car with him so he could examine the underside. Several hours later he called to tell us that there was nothing wrong with the exhaust system. But there was still an issue with a noise beneath the car. Again we left it with him. A call the next morning revealed the source of said noise was a loose motor mount, which he tightened at no cost. So, an estimated costly repair of $3000 cost us only $550 for 2 new tires. So, in the event that they tell you that costly repairs are necessary, get another opinion. Dealerships are slow now,due to a lack of inventory. Recommending unnecessary repairs is a way for them to make up some of their losses. More
by Krafty
Employees Worked With
Shana in service department
January 25, 2022
Everyone is very friendly and helpful, if the person you are asking doesn't know they seek out a person who does. They go above and beyond every time. are asking doesn't know they seek out a person who does. They go above and beyond every time. More
by lpierandi
Employees Worked With
Jean Hall
November 21, 2021
The whole customer experience is always great. This is my second car I buy from Westbrook Toyota. Jose, Edgar and Tony are ultimate professionals and my salesperson Christian did a phenomenal job explaining second car I buy from Westbrook Toyota. Jose, Edgar and Tony are ultimate professionals and my salesperson Christian did a phenomenal job explaining all the quirks and features related to the car. Process was quick and simple. More
by Drrivera24
Employees Worked With
Jose R, Edgar, and Christian Amendola, Doug Anderson, Jean Hall, Tony Mumtaz
