Westboro Toyota - Service Center

John Hansen is the best! Very knowledgeable and communicates well. I have known him for many years and he always is a pleasure to deal with. Very knowledgeable and communicates well. I have known him for many years and he always is a pleasure to deal with. More

Everyone in the service department was very pleasant but I found this dealership extremely frustrating to deal with. Communication, flexibility, technical knowledge we're all lacking. I had a very simple cu I found this dealership extremely frustrating to deal with. Communication, flexibility, technical knowledge we're all lacking. I had a very simple customization I wanted, to increase the volume of the directional clicking noise. I had two visits and spent hours between researching the problem to find it could be done and trying to communicate this to on-site personnel. I told them how to do it and showed them screenshots and explained it was done in their own Techstream program. First of all only one person had heard of the product and only a few technicians could use it. They wanted to charge me half an hour labor if they could not fix it and an hour labor if they could "find the setting". Foolish me I thought I have to spending 45k on a car they could adjust this setting while I was in for my free one year service. So perhaps it might cost $182, at which point I told them to forget it I could buy an odb2 adapter for $30 on Amazon and change it with the Carista app. I proceeded to do so successfully it took me 5 minutes. More

I received very courteous and very professional care. Many thanks for all of your very devoted and dedicated efforts. Many thanks for all of your very devoted and dedicated efforts. More

Increase in wait time No intermediate updates No information about recalls The service was good, no issues after the service information about recalls The service was good, no issues after the service More

Juan was very professional, helpful, knowledgeable and friendly. He kept me informed while I was waiting. friendly. He kept me informed while I was waiting. More

Very friendly, polite, honest and helpful. You can trust them to do good work at a reasonable price and not feel like you are being ripped off. Always a pleasure to do business with! You can trust them to do good work at a reasonable price and not feel like you are being ripped off. Always a pleasure to do business with! More

Jodie is very professional and friendly speedy service. The car was ready before promised so I didn’t have to wait too long. The car was ready before promised so I didn’t have to wait too long. More

Great service all around 🥇 they checked all the boxes for a company that cares about you. for a company that cares about you. More

Somehow my oil change took over 3 hrs? I got there on time for 915 and waited for someone to come over. Talked to the desk guy about what I wanted done. He asked if I was staying and I sai I got there on time for 915 and waited for someone to come over. Talked to the desk guy about what I wanted done. He asked if I was staying and I said I had another appointment but would be back. He asked what time I'd like the car to be ready for, and I said 11. He said that 11 should be fine. (I had another appointment at 130). I went back at 1115, checked in w him and he said he was cashing someone else out and then would check on my car. I sat in the waiting area. He never came by. Car was finally done at 1250. For an oil change. More

Kevin was awesome answered all my questions even helped me with the app so appreciated his help. Sorry I couldn’t say bye to him. I guess he was on break when my car was ready. but just wanted to say that me with the app so appreciated his help. Sorry I couldn’t say bye to him. I guess he was on break when my car was ready. but just wanted to say that he As an asset to the team!! See you on my next oil change! More