Westboro Toyota - Service Center

Very disappointed with the service and the management team John Dowden (GM). Ridiculous, pathetic and no leadership skills. Lack of ownership, lack of accountability. Lack of time management, no resp team John Dowden (GM). Ridiculous, pathetic and no leadership skills. Lack of ownership, lack of accountability. Lack of time management, no respect for the clients. He forgotten that he is getting the pay check because of the customer. I will reach out to the top management about the service I got. More

My only frustration was the part I needed was not able to be picked up so the final repair could not be made. be picked up so the final repair could not be made. More

The salesman wear respectful gentleman, they listen to what I was looking for within a vehicle and my price range. We had certain complications during my sales and at times I felt a little unsure, they re what I was looking for within a vehicle and my price range. We had certain complications during my sales and at times I felt a little unsure, they reassured me and made me feel comfortable with the situation. All in all the experience was a good experience, I would say the only negative remark I would have is within buying an expensive vehicle customers would probably appreciate more to having the tank fully full when picking up their new vehicle. More

Extremely frustrated by my experience. I made an appointment for oil change, check tire and was told there were two recall repairs outstanding and would I like those addressed as well to w I made an appointment for oil change, check tire and was told there were two recall repairs outstanding and would I like those addressed as well to which I agreed. I was told my car would be ready by 6pm and had to pick it up before 7pm. I called at 5:45pm to check in and was told Jeremy would call me right back. He returned my call at 6:20pm and said that only the recalls had been completed and my car was in line for the routine services. I was in disbelief that after having my vehicle for over 10 hours, the service I had requested hadn’t even been complete! He began with a litany of excuses, none of which to me were acceptable. I explained to him that had a scheduled appointment, they were aware of the services being performed and committed to having it complete by 6pm. And if there were any valid reason why it wouldn’t be done, I should have received a call earlier in the day to let me know of the delay. Because I was told the vehicle had to be picked up by 7pm, I was en route when Jeremy returned my call. I was not able to wait any longer for my vehicle and therefore after having left my car with them the entire day, did not even receive the service that I originally requested. I will be finding another service location for my vehicle for this service and services moving forward. More

I bought my Mazda Cx5 there and have a prepaid plan. I need to explain to them that every time. One time they charge me and never refund me my money. I need to explain to them that every time. One time they charge me and never refund me my money. More

I bought my Mazda Cx5 there and have a prepaid plan. I need to explain to them that every time. One time they charge me and never refund me my money. I need to explain to them that every time. One time they charge me and never refund me my money. More

Westboro Toyota has a great service team. Friendly, thoughtful and honest. Good follow-up and clear communication made for a smooth experience. Friendly, thoughtful and honest. Good follow-up and clear communication made for a smooth experience. More

Jeremy was so helpful and I liked the facility. It was very clean and comfortable It was very clean and comfortable More

My dealing with Toyota was regarding the buyout of my lease. Every step of the way was painful. lease. Every step of the way was painful. More

I needed an inspection sticker. Owen was very good at letting me know how long I could expect to be waiting and got me out as soon as he could Owen was very good at letting me know how long I could expect to be waiting and got me out as soon as he could More