Westboro Toyota - Service Center

I have had three bad service experiences and a bad sales experience at this dealer so I thought it was time to tell others. I put a deposit on a 2006 Highlander Hybrid in December of 2005. I had a lease o experience at this dealer so I thought it was time to tell others. I put a deposit on a 2006 Highlander Hybrid in December of 2005. I had a lease on a Surburban that was to expire in June of 2006. The car was originally scheduled for an April release but it was pushed back to June. I know this was beyond their control. I called in June to find out when my car was coming in and they told me August. I explained my situation and asked if they had any other Highlanders available. They told me there was a back log and I would have to wait for my car to come in. I found another HH at a different dealer and purchased it. When I called to get my $500 deposit back, they told me I would still have to take delivery of the car. After fighting with them I eventually got my deposit back. The ironic thing was they had the exact car I bought at another dealer on their lot for sale the entire time. Fast forward a couple of years to my 30,000 mile service. They charged me $600 for what amounted to an oil change and inspecting a few things. They did not tighten the oil filter and I lost three quarts of oil. Fortunately I am a little mechanically inclined. I am sure some other people would have not noticed and blown up the engine. My next service was an oil change at 35K. They told me I needed new tires. They wanted $1200 for a set of cheap Goodyear tires. I have not had much luck with that brand. I took the car elsewhere and got a great set of Yokohama's for half their price. I took my car in today for an oil change at 40K. They told me I needed an entire new set of rotors and calipers all the way around to the tune of $3,000. Obviously it is time to find another dealership. More

I've had multiple bad experiences with service here. I've had multiple bad experiences with service here. The easiest one to mention: I bought a relatively new car, used, elsewhere and brought it in I've had multiple bad experiences with service here. The easiest one to mention: I bought a relatively new car, used, elsewhere and brought it in for what I thought should have been warranty work. I had a problem with one of my rear brakes dragging and overheating to the point of smelling and making the rim too hot to touch. I thought this would have been pretty easy for the service department to diagnose - ie: sticking caliper, dragging e-brake, etc. It turns out I was told that I need new pads and rotors in the back, to the tune of $575. It could not be warrantied because brakes are considered wear and tear - even though something was obviously wrong here. They told me that I had only 5mm of pad on the 'inners' if my memory serves me right. I asked about the obvious smell of brake pads overheating. They suggested it was some rust that got lodged in between the pad and rotor. I did not have the work done, but still had to pay-out for the brake-inspection they did. I took the car home to have a look myself. I noticed there were no fingerprints on the dust on my wheels. I was suspicious of that. Upon removing the wheel, the problem was obvious. I did not need new rotors. The inner pads looked brand new. One of the outer pads was jammed in it's chassis and dragging against the rotor. I fixed the issue myself with new pads for $29. Twenty nine dollars. I was and (likely obviously) still am upset about this. More