Westboro Toyota - Service Center

Convenient and done right I bought my Prius here and always get it serviced here. No real issues with the car and no real issues with the service. It's easy to get an appointme I bought my Prius here and always get it serviced here. No real issues with the car and no real issues with the service. It's easy to get an appointment, even on a Sunday morning! There is a shuttle that will drop me at work and pick me up if I need to leave my car. The waiting area is good for working or not. Things are generally explained well and the staff is courteous and knowledgeable. Work is done in the timeframe quoted. Cost seems typical - not too high, not dirt cheap. They sometimes advise a less expensive option and sometimes you need to ask about that. 125,000 in 5 years and so far so good. More

Many satisfied miles I’ve had my car serviced at Westborough Toyota for 115,,000 miles and my car runs great. The only reason I didn’t give 5 stars is that they no longer I’ve had my car serviced at Westborough Toyota for 115,,000 miles and my car runs great. The only reason I didn’t give 5 stars is that they no longer wash my car when I have service done. It was nice to get a clean well serviced car back. More

Let me RECALL my experience Gene (aka) Eugene, made an annoying not necessary Reval as pleasant as possible. He followed through on all commitment regarding the service and commu Gene (aka) Eugene, made an annoying not necessary Reval as pleasant as possible. He followed through on all commitment regarding the service and communications. THANK YOU! More

Great Service Recently I brought both my RAV4 and my wife's Highlander in for their 10,000. mi. service. The service department took our cars at the scheduled time Recently I brought both my RAV4 and my wife's Highlander in for their 10,000. mi. service. The service department took our cars at the scheduled times and I waited for both. Service was completed quickly and within the given timeframes. Yeah, that's A+ service! More

Experienced, professional, courteous and GREAT I have been going to Westboro for almost 2.5 years now and I see Erik Thorsen each time I go. He is very polite, couteous and more importantly he puts I have been going to Westboro for almost 2.5 years now and I see Erik Thorsen each time I go. He is very polite, couteous and more importantly he puts himself into customers shoes and suggests the right things to be done. He has patience to explain what is going on and what should be and shouldn't be done. I would always wait to go to him for my service needs. Overall he is great and very assuring. More

SERVICE DEPARTMENT I have been driving for 65 plus years. As a person who understands respect and business. This is the best Dealership Service I have received. Thanks t I have been driving for 65 plus years. As a person who understands respect and business. This is the best Dealership Service I have received. Thanks to the shuttle driver his name slips my mind he was very professional. Young man who took my vehicle and the person who came out of a back office . Big guy was saying good morning to the employees and me. I did not get his name I called back name was John Dowdon the shuttle mans name was Dan the person on my paper was Roger. More

they made it right I did have some initial communication issues with this dealership but management got involved quickly and made it right. That means a lot in my book I did have some initial communication issues with this dealership but management got involved quickly and made it right. That means a lot in my book to admit your mistakes and move forward to amend. I would recommend them based on this fact alone. More

Thorough job, no pushback about ToyotaCare Did a great job of analyzing issue with speaker, ensuring that I got it covered under warranty. Repair rep made sure that the job was done correctly. Did a great job of analyzing issue with speaker, ensuring that I got it covered under warranty. Repair rep made sure that the job was done correctly. Only issue was some miscommunication between parts and service, but that was resolved quickly. More

Excellent experience with James Lavelle, Asst Servc Manager I went for a repair of the rack and pinion at Westboro Toyota on August 18, 2014, a cost of $996.73. I had an excellent experience in which the servic I went for a repair of the rack and pinion at Westboro Toyota on August 18, 2014, a cost of $996.73. I had an excellent experience in which the service advisor, assistant service manager James Lavelle, was very informative and communicative. Mr. Lavelle put in a lot of research on the vehicle’s repair, offered a shuttle from Westboro Toyota [which is amazing because the destination wasn’t near Westboro] and he went above and beyond with helping me as a customer. He was on the phone with the independent shop that gave the quote, he was communicating with the other service managers in his department and he was very professional, friendly and courteous. Also, Westboro Toyota is the only dealership that advertises a matching price for an independent shop. Mr. Lavelle took my worries away because when I got quotes from local shops, they were too nervous and couldn't figure out how to do the repair without removing the engine from the car. Mr. Lavelle stated that Toyota knows their cars very well, and indeed Westboro Toyota far exceeded my expectations on this repair. I was nervous going in, and afterward the worries went away. Even though I had a past situation with Duy Pham in regards to a separate incident that involved my battery, it shouldn't reflect negatively on the service department at Westboro Toyota. More