Westboro Toyota - Service Center

Kevin was very polite and helpful. He helped me to sign up for a new warranty to cover maintenance on my Toyota RAV4..Kevin is an asset to your company. He helped me to sign up for a new warranty to cover maintenance on my Toyota RAV4..Kevin is an asset to your company. More

Thank you for your business. Very friendly, knolegeble and ditail oriented people. Will recomend for friends and family member. Very friendly, knolegeble and ditail oriented people. Will recomend for friends and family member. More

I had a terrible experience at this dealership in the service department and the service manager Alfredo Lopes is an absolute crook who is incredibly condescending. The dealership called me to ask if I service department and the service manager Alfredo Lopes is an absolute crook who is incredibly condescending. The dealership called me to ask if I wanted to come in for service, I told them I had sold my car. The woman then told me that I have prepaid service and that I should com in and fill out the form to get reimbursed for the remainder of the contract and extended warrantee. I recalled that I was able to do this in the past so I went in. When I got there, the service manager and his lackey were rude, tried to gaslight me, and tried to give me the run around saying, I didn't know what I was talking about and that it was a Saturday and he wasn't going to anything. Wow- Just Wow - glad I sold my toyota - at least I don't have to every deal with those idiots again. Alfredo should lose his job - he is a huge jerk. For being a "Service Manager" - he sucks at his job. More

Why do I even have to give them one star? Went here for oil change with a coupon. Never been here before and will never go back. But let me tell you why .. What should have been a simple half Went here for oil change with a coupon. Never been here before and will never go back. But let me tell you why .. What should have been a simple half hour oil change at the most was over an hour and a half. The staff not that friendly and John in service was very flip when I was questioning why things were missed during the oil change. I had to go back to get the reminder reset on the dashboard that they failed to default back to zero then all of a sudden I'm out of windshield washer fluid! I asked him don't they top it off "Oh yeah I'm sure they did he says but it's it's been over a month since you've been here." I said well I told you I only used my washer fluid four times in 3 months and that's the truth so I said you know what I'm wondering now if they even did the oil change! So I had him check the oil, in front of me, and it was clean thank God! I said don't they top off the other fluids? He said No because they don't want it to spill out. What? So none of the other fluids were checked all?! All in all not worth it. I'm going to go back to my usual Valvoline where they treat me with respect, do an oil change in under 15 minutes and wouldn't dare be rude to me. And John, I love how you say you weren't rude to me when you never let me finish a sentence and you'd walk away when I started talking. Misogynistic or what? Buyer Beware! More

My window has been vandalized/broken and I didn’t have a garage so I took it right to the dealer they allowed me to store it on site and went out of their way to make me feel better. Thank you Juan and the garage so I took it right to the dealer they allowed me to store it on site and went out of their way to make me feel better. Thank you Juan and the compassionate service team! More

My car was incorrectly towed to this dealership and the service specialist John Hensen was so kind as to help me coordinate a second tow to the correct location. I couldn’t be more appreciative, as I was h service specialist John Hensen was so kind as to help me coordinate a second tow to the correct location. I couldn’t be more appreciative, as I was having no work done by the dealership at that time. More

Had my RAV4 serviced at Westboro Toyota for the first time and was fortunate to get Marissa Michele’s, as my Service Rep. She was pleasant and friendly and made me feel welcome, as she gave me a tour of time and was fortunate to get Marissa Michele’s, as my Service Rep. She was pleasant and friendly and made me feel welcome, as she gave me a tour of the dealership. She went over the invoice and explained the work that was performed and waited with me as the invoice was processed with her assistance. She is an asset to your establishment. Angela Muise More

John in service was awesome to work with 5 start person and dealership. highly recommended and dealership. highly recommended More

Kudos to John Hansen and the Westboro Toyota team for excellent service. My mother required a tune-up at short notice. John was able to accommodate her schedule and even sent someone to her home to pick excellent service. My mother required a tune-up at short notice. John was able to accommodate her schedule and even sent someone to her home to pick up and return the vehicle. The service was friendly and professional and included a discount due to the age of the vehicle. Two thumbs up! J.F., Westborough, Mass. More

Dropped my 1995 Toyota Camry off on October 21, 2021 concerning my muffler noise. I was greeted my Ms. Michaeles who ask about my problem. She very knowledgeable of her products and my options on replac concerning my muffler noise. I was greeted my Ms. Michaeles who ask about my problem. She very knowledgeable of her products and my options on replacement of my system. My visit was quite enjoyable. Hats off to Marisa. Well done! Thanks Aubrey Greenwald. More