Westboro Toyota - Service Center

I went to westboro toyota on 1/29/10 for an oil change for my car. When I first arrived, I waited 5 minutes before a service tech came out to greet me and give me a ticket for my oil change. I was surpris for my car. When I first arrived, I waited 5 minutes before a service tech came out to greet me and give me a ticket for my oil change. I was surprised by the wait because I was told at the new owners orientation that the service techs meet and greet you outside immediately. When finally got inside I was greeted by Jessica Lise, a service cashier. I told her I was getting n oil change and would also like if someone could take a look at my tempature gage on my dash because the light was out. Without hesistation, she told me the price (118.00) of how much that would cost and that it would cost me an hour of labor plus the price of a light bulb. No one even assessed the problem before they told me how much it would cost! Before I was instructed to wait in the waiting room, Jessica told me should would come out to get me once my car was ready. This never happened. Instead, she called my name over an overcom. Good thing I was listening, otherwise she would have had to make the effort to demonstrate personalized service by coming out to get me to let me know my car was ready. When I went to pay (27.00) I presented them with my free oil chage coupon. Instead of just going through with the transaction the girl asked me if I had presented the coupon when I first arrived, I said "no" because I wasn't asked if I had one. She carried on with the transaction, never making eye contact. When I finally got to my car, I noticed the car was not vaccummed or washed, which was promise during the new owner's orientation. I was really disappointed by this becuase I realy like when this kind of maitainance occurs without costing extra. For a business that promises and prides itself of personalized service, I am greatly concerned of thier idea of "personalized service". From what I gathered from my experience is that they are all about profit and minimized customer interaction. The people I dealt withwere unprofessional and fa from curteous. I felt like I was bothering them and regretted going there on a friday afternoon. I have received better, more personalized and professional service at Jiffy Lube. This was the first and last time I will go to Westboro Toyota for any of my toyota needs. More

I have had three bad service experiences and a bad sales experience at this dealer so I thought it was time to tell others. I put a deposit on a 2006 Highlander Hybrid in December of 2005. I had a lease o experience at this dealer so I thought it was time to tell others. I put a deposit on a 2006 Highlander Hybrid in December of 2005. I had a lease on a Surburban that was to expire in June of 2006. The car was originally scheduled for an April release but it was pushed back to June. I know this was beyond their control. I called in June to find out when my car was coming in and they told me August. I explained my situation and asked if they had any other Highlanders available. They told me there was a back log and I would have to wait for my car to come in. I found another HH at a different dealer and purchased it. When I called to get my $500 deposit back, they told me I would still have to take delivery of the car. After fighting with them I eventually got my deposit back. The ironic thing was they had the exact car I bought at another dealer on their lot for sale the entire time. Fast forward a couple of years to my 30,000 mile service. They charged me $600 for what amounted to an oil change and inspecting a few things. They did not tighten the oil filter and I lost three quarts of oil. Fortunately I am a little mechanically inclined. I am sure some other people would have not noticed and blown up the engine. My next service was an oil change at 35K. They told me I needed new tires. They wanted $1200 for a set of cheap Goodyear tires. I have not had much luck with that brand. I took the car elsewhere and got a great set of Yokohama's for half their price. I took my car in today for an oil change at 40K. They told me I needed an entire new set of rotors and calipers all the way around to the tune of $3,000. Obviously it is time to find another dealership. More

I've had multiple bad experiences with service here. I've had multiple bad experiences with service here. The easiest one to mention: I bought a relatively new car, used, elsewhere and brought it in I've had multiple bad experiences with service here. The easiest one to mention: I bought a relatively new car, used, elsewhere and brought it in for what I thought should have been warranty work. I had a problem with one of my rear brakes dragging and overheating to the point of smelling and making the rim too hot to touch. I thought this would have been pretty easy for the service department to diagnose - ie: sticking caliper, dragging e-brake, etc. It turns out I was told that I need new pads and rotors in the back, to the tune of $575. It could not be warrantied because brakes are considered wear and tear - even though something was obviously wrong here. They told me that I had only 5mm of pad on the 'inners' if my memory serves me right. I asked about the obvious smell of brake pads overheating. They suggested it was some rust that got lodged in between the pad and rotor. I did not have the work done, but still had to pay-out for the brake-inspection they did. I took the car home to have a look myself. I noticed there were no fingerprints on the dust on my wheels. I was suspicious of that. Upon removing the wheel, the problem was obvious. I did not need new rotors. The inner pads looked brand new. One of the outer pads was jammed in it's chassis and dragging against the rotor. I fixed the issue myself with new pads for $29. Twenty nine dollars. I was and (likely obviously) still am upset about this. More