Westboro Toyota - Service Center

Required service was leaking oil which started after previous oil change. Required to pay for broken oil something. How was it broken when previous oil routine service was recent with no leak. Unsati previous oil change. Required to pay for broken oil something. How was it broken when previous oil routine service was recent with no leak. Unsatisfactory response from service advisor when questioned about cause and why I am paying. Long time customer with numerous new cars purchased at Westborough Toyota More

There is a closer dealership but I still go to Westboro Toyota because they have great customer service and support and are honest. Toyota because they have great customer service and support and are honest. More

Quick response to my arrival…Marcos patiently responded to my detailed request for service…useful information about expected charges for service including my mention of “a rattle under the vehicle”…..waiti to my detailed request for service…useful information about expected charges for service including my mention of “a rattle under the vehicle”…..waiting area was crowded (about 10 people), but still comfortable including “coupon” for cafe use…enjoyable cafe choices…Hourly rate seemed high but expected…Feedback about tech.’s work on my car, the inability to replicate “the rattle”, and recommendations for future tire purchase seemed thorough. It was a “rapid-fire presentation re: the bill so I had to slow Marcos down but I appreciate also the volume of work and calls in this dealership. I spent 3.5 hours there. The charge was near $500…I don’t want to think about the charge when I have to take care of a car problem. It has been rewarding to get good warranty service in the past and I expect to do some price comparisons in the future. I will recommend Westboro, however, for sales and service . More

Always friendly and professional. The only negative is that a few times it takes longer than initially said. The only negative is that a few times it takes longer than initially said. More

Always friendly and professional. Got in and out quickly. Have been a customer for twenty five years. Got in and out quickly. Have been a customer for twenty five years. More

Excellent, timely service. This visit was the best and really appreciate the service and helpfulness of service representative. This visit was the best and really appreciate the service and helpfulness of service representative. More

Excellent dealership with great customer service, Service does a great job. I just wish they would start washing cars again. It was a great perk. does a great job. I just wish they would start washing cars again. It was a great perk. More

Friendly, knowledgeable staff; expert, caring & thoughtful service. Staff gives honest advice and various service options and they respect the opinions & concerns of the vehicle owner. Have had all thoughtful service. Staff gives honest advice and various service options and they respect the opinions & concerns of the vehicle owner. Have had all service done to my vehicle here for 17 years with no complaints. More

Outstanding thankyou to make sure I had a ride home and pick up didn’t have to spend more money than I had too pick up didn’t have to spend more money than I had too More

Salesperson was easy to work with. Unfortunately there was a tremendous amount of waiting around time on two different occasions due to salesperson not being allowed to make decisions Unfortunately there was a tremendous amount of waiting around time on two different occasions due to salesperson not being allowed to make decisions. Salesperson seems like a puppet on a string being controlled by their managers. More