Westboro Toyota - Service Center

They are always available and fix anything timely. It would be nice if they fixed or replaced old or missing screws and fasteners. Just had a bumper taken off to replace head light assemblies- bumper It would be nice if they fixed or replaced old or missing screws and fasteners. Just had a bumper taken off to replace head light assemblies- bumper was missing screw and fastener and was given back in the same manner. Maybe it’s not required to have all in place to be considered secure. But for the cost of the dealership services, replacing missing screws and fasteners on an older car without having to ask for them would get the 5th star. More

I found them Knowledgeable and caring . Although I’d to go multiple times for the same problem, finally it was fixed Although I’d to go multiple times for the same problem, finally it was fixed More

Job well done. Fully satisfied on work performance . Thank you to the mechanics also to Juan Melendez. Fully satisfied on work performance . Thank you to the mechanics also to Juan Melendez. More

Mileage went down after service. Didn’t get proper response back. Work report was shared with sales team and they wasted my time by sending messages about vehicle buyback. Wh Didn’t get proper response back. Work report was shared with sales team and they wasted my time by sending messages about vehicle buyback. When I went to the dealership with intention of getting a newer car, I realized they were just wasting my time! More

John told me how long it would take for the car to be fixed. He came back to tell me more things needed to be done and he quoted the price.He explained things nicely. fixed. He came back to tell me more things needed to be done and he quoted the price.He explained things nicely. More

Professional; easy going; understand their customer; will comeback for new car later and hope to get better deal then. Thanks comeback for new car later and hope to get better deal then. Thanks More

Always cordial and deliver maintenance in reasonable time .. relaxing chairs and refreshments available during the wait .. relaxing chairs and refreshments available during the wait More

We picked up our new Highlander and met the Assistant Service Manager. He was very helpful in explaining the policies. We hope to use the Service Center often. We travel a lot. We were unhappy to learn Service Manager. He was very helpful in explaining the policies. We hope to use the Service Center often. We travel a lot. We were unhappy to learn that to get the third year of free service we cannot go to any Toyota dealer for routine service during the first two years - we can only use Westboro Toyota. We may not be in the area for each of the 5000 free service intervals. One of the reasons we bought at Westboro Toyota was the additional third year of free service. More

I understand that Toyota is one of the most sought brands and dealerships are very busy. However, I come to realize that there is a problem in this system. Maybe is only working for Toyota. I have purchased and dealerships are very busy. However, I come to realize that there is a problem in this system. Maybe is only working for Toyota. I have purchased a different brand car at Toyota that does not get the expected attention , even though, I am paying for the service. Very frustrating the quality of service I have had the times I went to get my car serviced. Honestly, you probably won’t see there again. More

Happy with the work and Timely and Efficient. I appreciate the personal care. I would highly recommend I appreciate the personal care. I would highly recommend More