Westboro Toyota - Service Center

Broken vehicle within 24 hours of purchase Just purchased a vehicle from here, within a day I had called to inform them that the dual heat/air conditioning in the back doesn’t work at all. I wa Just purchased a vehicle from here, within a day I had called to inform them that the dual heat/air conditioning in the back doesn’t work at all. I was told they would take a look when I bring it in for it’s inspection. Brought it in for the inspection and then had to schedule a seperate time to go back to have them actually diagnose what was wrong, so I brought the car in for them to tell me it needs two parts and for them to do it it would be $1200!!! They finally agreed to just buy the parts and told us they could install them for $450 or we could do it ourselves. I asked about the inspection they perform before selling the car and if they knew it was broken why weren’t we told and the manager said “we don’t always fix everything that is broken we have to make a profit”. I was in total shock. I asked if I could take my car home with me and was told no to come back the next day it wasn’t ready. The next day I go back and speak to the manager again and he was completely rude and disrespectful. I asked him if he would buy a car knowing he had to spend $450 on it in the first week and he said “yea probably” he also told me that since it’s not “safety” they don’t have to do anything and if I didn’t like it to call a lawyer. I will never go back here I am SO disappointed that I wasn’t told about this issue before hand. More

Horrible service department. Don't take many word for it! Go there, have them not value your time or you as a customer! Probably the worst Toyota dealership I have ever been to Don't take many word for it! Go there, have them not value your time or you as a customer! Probably the worst Toyota dealership I have ever been to in my life, and I've been driving Toyota for almost 40 years More

Service I went to get an inspection sticker for my car and Dwayne Thompson took care of me. He was very nice and went out of his way to help me after my ca I went to get an inspection sticker for my car and Dwayne Thompson took care of me. He was very nice and went out of his way to help me after my car was rejected because my very old license plate was non-reflective. I was so upset I could have cried. He told me not to worry that if I could go get new plates at the registry and bring them back he would put them on for me and get me going in no time. He was so reassuring and actually made me feel better. He is an exceptional employee. I think my next car will be a Toyota because with service like that why would I go anywhere else. That's what I call excellent customer service!! Thank you Dwayne! Cynthia Lebel More

Excellent Service! This dealership is clean, friendly and fast! They make it easy to do business and schedule service. I highly recommend Westboro Toyota for your servic This dealership is clean, friendly and fast! They make it easy to do business and schedule service. I highly recommend Westboro Toyota for your service needs. More

Recent service We had a flat tire while driving on a trip, we went Westborough Toyota and they were able to repair the tire very quickly and we were back on the road We had a flat tire while driving on a trip, we went Westborough Toyota and they were able to repair the tire very quickly and we were back on the road the same afternoon. John Hansen was out service rep he was polite and courteous. They did a great job...thank you. More

Great place Nice people I have serviced at a few different dealerships and I found this one to be the best ..... the team of advisors were friendly and the management seemed I have serviced at a few different dealerships and I found this one to be the best ..... the team of advisors were friendly and the management seemed to be on the ball when I spoke to them More

Over all amazing place Best dealership I’ve been too. I was helped the minute I walked in and had all questions answered promptly. Everyone was very nice and eager to help i Best dealership I’ve been too. I was helped the minute I walked in and had all questions answered promptly. Everyone was very nice and eager to help in any way possible. I will definitely be going back because of the simple fact that my time was just as important as there’s and that speaks highly to me. I hate waiting and they did not make me wait for anything, the minute they had info on my car I knew it also. Highly recommended. More

Convenient and done right I bought my Prius here and always get it serviced here. No real issues with the car and no real issues with the service. It's easy to get an appointme I bought my Prius here and always get it serviced here. No real issues with the car and no real issues with the service. It's easy to get an appointment, even on a Sunday morning! There is a shuttle that will drop me at work and pick me up if I need to leave my car. The waiting area is good for working or not. Things are generally explained well and the staff is courteous and knowledgeable. Work is done in the timeframe quoted. Cost seems typical - not too high, not dirt cheap. They sometimes advise a less expensive option and sometimes you need to ask about that. 125,000 in 5 years and so far so good. More

Many satisfied miles I’ve had my car serviced at Westborough Toyota for 115,,000 miles and my car runs great. The only reason I didn’t give 5 stars is that they no longer I’ve had my car serviced at Westborough Toyota for 115,,000 miles and my car runs great. The only reason I didn’t give 5 stars is that they no longer wash my car when I have service done. It was nice to get a clean well serviced car back. More

Let me RECALL my experience Gene (aka) Eugene, made an annoying not necessary Reval as pleasant as possible. He followed through on all commitment regarding the service and commu Gene (aka) Eugene, made an annoying not necessary Reval as pleasant as possible. He followed through on all commitment regarding the service and communications. THANK YOU! More