Westboro Toyota - Service Center

All the people I have met at Westboro Toyota have been very professional. They are very good at their job. Good communication as well. very professional. They are very good at their job. Good communication as well. More

A short service was needed and provided quickly! Paperwork ands State inspection sticker was done timely. Paperwork ands State inspection sticker was done timely. More

I hate doing these surveys but I know doing them helps people keep their jobs. people keep their jobs. More

Very friendly Easy appt schedule. Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating More

It took three visits to diagnose the problem, and I was charged for labor each time. Since they failed to identify the issue on the first visit, these charges were due to their mistake. It then took three charged for labor each time. Since they failed to identify the issue on the first visit, these charges were due to their mistake. It then took three months to receive the part, which I understand may have been due to logistical delays. However, when I returned for the installation, they charged me $591—on top of the three labor charges I had already paid for the incorrect diagnoses. When I requested a credit for the unnecessary labor charges, I was told they couldn’t provide one. To make matters worse, I was informed that, according to Toyota’s service procedure, the installation should take six hours. But since the technician was “very smart,” he completed the job in three hours, and they claimed they were doing me a favor by only charging for three hours of labor. This directly contradicted what the service consultant told me when booking the appointment—she specifically said the job would take only three hours. This experience was frustrating and disappointing. I will never return to this place again. More

Juan was great, and I can't imagine taking my car anywhere else for anything. anywhere else for anything. More

They were helpful in dealing with a difficult problem and were respectful at each level of support. were respectful at each level of support. More

The dealership has good customer service and on point. They do their work on time. They do their work on time. More

Solid, consistent service every time. Professional, personalized discussions and solutions. I have not had better service from any other dealership. Professional, personalized discussions and solutions. I have not had better service from any other dealership. More

Everything went fine with my oil change. Jody is pleasant and professional. Nothing else to add! Jody is pleasant and professional. Nothing else to add! More