Westboro Toyota - Service Center

Car issue wasn’t resolved. The steering wheel still shakes while applying brakes on the highway The steering wheel still shakes while applying brakes on the highway More

Good service, accommodating, reasonable price. They are usually very good at making the visit as painless as possible and try to get the job done fast. They are usually very good at making the visit as painless as possible and try to get the job done fast. More

Great service all around! I have always had a great experience with the dealership. Keep up the good work! I have always had a great experience with the dealership. Keep up the good work! More

Still haven’t replaced my tarnished rearview mirror that somehow passed state inspection. And they did work on my car right before they gave it to me and didn’t disclose what they did. Pretty sketchy place, somehow passed state inspection. And they did work on my car right before they gave it to me and didn’t disclose what they did. Pretty sketchy place, keep an eye on ALL the details cuz they’ll try and slip anything past you. They also don’t honor their “price match on trade ins” policy. More

Alfredo is always friendly, helpful and professional. I brought my car in for an oil change and tire rotation using a coupon from another Toyota Dealership. He gave me no hassle about it and took my ca I brought my car in for an oil change and tire rotation using a coupon from another Toyota Dealership. He gave me no hassle about it and took my car in immediately for service. I will always bring my car back to him and this dealership because of how he treats his customers -- fair, kind and just. He puts us first and even saves us money when possible. Thank You. More

I love going to Westborough Toyota. They take great care of my cars and everyone is very nice. They take great care of my cars and everyone is very nice. More

Very disappointed with the service and the management team John Dowden (GM). Ridiculous, pathetic and no leadership skills. Lack of ownership, lack of accountability. Lack of time management, no resp team John Dowden (GM). Ridiculous, pathetic and no leadership skills. Lack of ownership, lack of accountability. Lack of time management, no respect for the clients. He forgotten that he is getting the pay check because of the customer. I will reach out to the top management about the service I got. More

My only frustration was the part I needed was not able to be picked up so the final repair could not be made. be picked up so the final repair could not be made. More

The salesman wear respectful gentleman, they listen to what I was looking for within a vehicle and my price range. We had certain complications during my sales and at times I felt a little unsure, they re what I was looking for within a vehicle and my price range. We had certain complications during my sales and at times I felt a little unsure, they reassured me and made me feel comfortable with the situation. All in all the experience was a good experience, I would say the only negative remark I would have is within buying an expensive vehicle customers would probably appreciate more to having the tank fully full when picking up their new vehicle. More

Extremely frustrated by my experience. I made an appointment for oil change, check tire and was told there were two recall repairs outstanding and would I like those addressed as well to w I made an appointment for oil change, check tire and was told there were two recall repairs outstanding and would I like those addressed as well to which I agreed. I was told my car would be ready by 6pm and had to pick it up before 7pm. I called at 5:45pm to check in and was told Jeremy would call me right back. He returned my call at 6:20pm and said that only the recalls had been completed and my car was in line for the routine services. I was in disbelief that after having my vehicle for over 10 hours, the service I had requested hadn’t even been complete! He began with a litany of excuses, none of which to me were acceptable. I explained to him that had a scheduled appointment, they were aware of the services being performed and committed to having it complete by 6pm. And if there were any valid reason why it wouldn’t be done, I should have received a call earlier in the day to let me know of the delay. Because I was told the vehicle had to be picked up by 7pm, I was en route when Jeremy returned my call. I was not able to wait any longer for my vehicle and therefore after having left my car with them the entire day, did not even receive the service that I originally requested. I will be finding another service location for my vehicle for this service and services moving forward. More