Westboro Toyota - Service Center

Horrible experience! I made reservation for state inspection for 11/20 morning 8:30am, and dropped off my car at 6pm 11/19 hoping my car can be done on time before I use I made reservation for state inspection for 11/20 morning 8:30am, and dropped off my car at 6pm 11/19 hoping my car can be done on time before I used for the rest of the day. Gabrielle left a message at 7:30am asking me to confirm my approval of the $35 fee. I called back at 8:40am and talked to another lady. She had no clue why I called and I explained to her 3 times and asked her to notify Gabrielle. She still promised. I waited 6 hours and called in asking why my car not ready. A lady transferred me an advisor's voice mail. I left voice mail. No one called back. Around 5pm, Gabrielle emailed me asking for approval. I was surprised!!! Gabrielle handled it quickly and nicely. My car is done in 30 minutes. I'm very disappointed with the lady who I spoke with in the morning and the advisor who received my voice mail but never returned. I left voice mail for service manager as well. He never called back. Thanks Gabrielle for her quick help eventually. More

Owen told me about the tire special (4 or the price of 3) . He explained the available tires. I love my new tires. The coolant replacement was done. The car is running very well. . He explained the available tires. I love my new tires. The coolant replacement was done. The car is running very well. More

Friendly and knowledgeable staff. Improved wait time. Comfortable waiting area with refreshments. Repeat customer. Will return. Improved wait time. Comfortable waiting area with refreshments. Repeat customer. Will return. More

I am satisfied with the results. Thank you for the help provided to me every time I go there . Thank you for the help provided to me every time I go there . More

Scheduling was easy called me when finished,appreciate prompt service .Drop off was easy and fast prompt service .Drop off was easy and fast More

Always the best! Efficient, clear about the cost, and worked me in to get the headlamp replaced! Efficient, clear about the cost, and worked me in to get the headlamp replaced! More

Very helpful! He communicated exactly what would be done and explained what was covered and how long it would take. Everything went great! He communicated exactly what would be done and explained what was covered and how long it would take. Everything went great! More

Inexperienced salesman led to delays that were avoidable. Effective communication between managers and sales was lacking. Effective communication between managers and sales was lacking. More

Long term return customer - I appreciate this Toyota team! They are friendly and very professional. team! They are friendly and very professional. More

Gabrielle is amazing. She has the best interpersonal skills. I felt that she really cared that I had a good experience at Westboro Toyota. She has the best interpersonal skills. I felt that she really cared that I had a good experience at Westboro Toyota. More