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Westboro Toyota
Westborough, MA
2,347 Reviews
At Westboro Toyota, our goal is to provide each customer with the knowledge and resources that he or she loves and to select the best financing options for driving that Toyota home with the peace of mind of having made wise economical choices. Our goal is that each customer feels that he or she has found in us a dealership that is resourceful, fair, convenience, always technologically current, and consistently committed to providing high quality vehicles and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,347 reviews
February 11, 2025
They were helpful in dealing with a difficult problem and were respectful at each level of support. were respectful at each level of support. More
by Cs
Verified Customer
February 11, 2025
It took three visits to diagnose the problem, and I was charged for labor each time. Since they failed to identify the issue on the first visit, these charges were due to their mistake. It then took three charged for labor each time. Since they failed to identify the issue on the first visit, these charges were due to their mistake. It then took three months to receive the part, which I understand may have been due to logistical delays. However, when I returned for the installation, they charged me $591—on top of the three labor charges I had already paid for the incorrect diagnoses. When I requested a credit for the unnecessary labor charges, I was told they couldn’t provide one. To make matters worse, I was informed that, according to Toyota’s service procedure, the installation should take six hours. But since the technician was “very smart,” he completed the job in three hours, and they claimed they were doing me a favor by only charging for three hours of labor. This directly contradicted what the service consultant told me when booking the appointment—she specifically said the job would take only three hours. This experience was frustrating and disappointing. I will never return to this place again. More
by NMADHU17
Employees Worked With
February 11, 2025
Very friendly Easy appt schedule. Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating More
by carolesuekaye
Employees Worked With
February 10, 2025
Solid, consistent service every time. Professional, personalized discussions and solutions. I have not had better service from any other dealership. Professional, personalized discussions and solutions. I have not had better service from any other dealership. More
by OURSAINTMARK
Employees Worked With
February 10, 2025
The dealership has good customer service and on point. They do their work on time. They do their work on time. More
by EKUDITEY8
Employees Worked With
Other Employees :
Alex Sanchez
February 10, 2025
Everything went fine with my oil change. Jody is pleasant and professional. Nothing else to add! Jody is pleasant and professional. Nothing else to add! More
by Tuesday Addams
Employees Worked With
February 09, 2025
This is the second time that I went in for something that had been recalled. Both times I was told that the part had been ordered and they had it. Both times they hadn't. After me telling them it was as the had been recalled. Both times I was told that the part had been ordered and they had it. Both times they hadn't. After me telling them it was as the second time, they told me that they would do a 'visual inspection'. I was told it was okay, and that they would note this on the paperwork. When I got home I realized that they said that they did a visual inspection AND that they replaced the part which isn't true. More
by CLPOUTRE
February 09, 2025
Good service. There was problem with seat belt gotten loosened not tightened. They fixed it There was problem with seat belt gotten loosened not tightened. They fixed it More
by prakashpatel01none
Employees Worked With
February 09, 2025
Terrible customer service experience. Was told the service would be at no cost and then proceeded to be charged $79 Was told the service would be at no cost and then proceeded to be charged $79 More
by George678
Employees Worked With
February 09, 2025
I have been a customer of this dealership for 11 years. Even when I make an appointment, I generally have to wait over 20 mts. Nobody acknowledges that you had an appointment. The service managers simply i Even when I make an appointment, I generally have to wait over 20 mts. Nobody acknowledges that you had an appointment. The service managers simply ignore you and act like you are an unwelcome interruption to their day. If they are so busy or short staffed perhaps they could have given me a different appointment. More
by SHEKHARSENGUPTA1
