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Westboro Toyota
Westborough, MA
2,458 Reviews
At Westboro Toyota, our goal is to provide each customer with the knowledge and resources that he or she loves and to select the best financing options for driving that Toyota home with the peace of mind of having made wise economical choices. Our goal is that each customer feels that he or she has found in us a dealership that is resourceful, fair, convenience, always technologically current, and consistently committed to providing high quality vehicles and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,458 reviews
June 20, 2024
I’m not sure why appointments are booked for service. Virtually every time I book a service appointment for a specific time, I wait to pull into the garage, I wait for a service representative, and I wai Virtually every time I book a service appointment for a specific time, I wait to pull into the garage, I wait for a service representative, and I wait for a representative at one of several service desks. Once seen at the desk, I waited 2 hours in the dealership to have a routine oil change, tire rotation, and air filter replacement. I was quoted a price over the phone as I made the appointment that very same day, and was given a price at the desk which was ten dollars above the quoted price, which I disputed. I will say that the service representative then gave me a 25.00 coupon, which I appreciated, but would not have known about had I not disputed the quote. It is quite frustrating when the cars waiting to be serviced are stacked up like planes waiting for takeoff on a runway! If an appointment is booked, that appointment time should be honored. More
by DEERHUNTER071957
Verified CustomerEmployees Worked With
Don’t know any service rep’s name
June 19, 2024
Great service manager who goes above and beyond to ensure customers are satisfied and want to return. customers are satisfied and want to return. More
by DBRADLEE.13
June 19, 2024
Straight forward advise and very trustworthy I would recommend the dealer and the agent. Great people. recommend the dealer and the agent. Great people. More
by Rbridges1039
Employees Worked With
June 19, 2024
Complete service in a timely manner. I was on a tight schedule and they got it all done for me! The service was complete and everyone was very polite and helpful. I was on a tight schedule and they got it all done for me! The service was complete and everyone was very polite and helpful. More
by CHERYL.GOTTLIEB
Employees Worked With
June 18, 2024
I have booked a pre-owned Toyota RAV4 and they promised me I would get the car within 10 days. It's been 2 weeks now and they still need another 3 days me I would get the car within 10 days. It's been 2 weeks now and they still need another 3 days More
by Sudhir
Employees Worked With
June 18, 2024
Didnt get multipoint report, unusual because they try to upsell. But got my oil change and was only 45 minutes. upsell. But got my oil change and was only 45 minutes. More
by EDWIN.KROEKER
Employees Worked With
June 18, 2024
I had an appointment to get an inspection sticker. It took an hour to complete. No one apologized for the delay and one of the men at a desk gave me one word answers and shoulder shrugs. Horrible serv It took an hour to complete. No one apologized for the delay and one of the men at a desk gave me one word answers and shoulder shrugs. Horrible service. More
by AENGLISH491
Employees Worked With
June 16, 2024
Service was very good with customer service, but the actual service itself on my car took extremely long. actual service itself on my car took extremely long. More
by Colin
Employees Worked With
Other Employees :
Marcos Vazquez, Braeden Stamoilis
June 16, 2024
Done No Very good awesome fantastic Ok now blocking you, have had enough of the nonsense have had enough of the nonsense More
by ABSOOD5
