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Westboro Toyota
Westborough, MA
2,462 Reviews
At Westboro Toyota, our goal is to provide each customer with the knowledge and resources that he or she loves and to select the best financing options for driving that Toyota home with the peace of mind of having made wise economical choices. Our goal is that each customer feels that he or she has found in us a dealership that is resourceful, fair, convenience, always technologically current, and consistently committed to providing high quality vehicles and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,462 reviews
August 06, 2024
Worst service ever. Nobody checked me in and my car was sitting for 2 hours and they didn’t touch it Nobody checked me in and my car was sitting for 2 hours and they didn’t touch it More
by MAPISDANTAS
Verified CustomerEmployees Worked With
Other Employees :
Marcos Vazquez, Braeden Stamoilis
August 04, 2024
Car was covered in grease when I picked it up. No quality control. Bad communication No quality control. Bad communication More
by PMARTIN471
August 04, 2024
I had a tough time getting to Juan. I was told my car would be ready in 90 mins. But I had to call Juan at least 3 times to know when my car will be ready and he wouldn’t respond/call b I was told my car would be ready in 90 mins. But I had to call Juan at least 3 times to know when my car will be ready and he wouldn’t respond/call back despite leaving voice messages. Finally he called close to end of the day to say I can pick up. I under Delays happen. But I expect some communication. After service, my car still shows ‘’maintenance required’. I called again to ask why I see the message and if I need to do something else. No response till now. I wish I don’t have to work with him again. He is either too busy or too rude. More
by NIRAJI
Employees Worked With
August 03, 2024
There is no proper way to deal with parts, service and sales department. I have to get a part that wasn’t installed when I bought my vehicle due to parts shortage. I had to follow up, multiple times to ge sales department. I have to get a part that wasn’t installed when I bought my vehicle due to parts shortage. I had to follow up, multiple times to get it done. I did have few questions about my new car and sales guys are rude to answer my questions as they think the sales person should’ve be covering those when I got my vehicle.. I paid 60k for bare customer service from the dealer More
by YOUREACHSRINI
Employees Worked With
August 02, 2024
I had an appointment for 2:15 PM for my Toyota Tacoma and arrived at 2:00. However, I was not checked in until almost 2:55. The service was for the 30,000 mile checkup. The service was not completed until af arrived at 2:00. However, I was not checked in until almost 2:55. The service was for the 30,000 mile checkup. The service was not completed until after 6:00 PM. More
by RBERRY2283
Employees Worked With
August 02, 2024
Thank you! Everyone is kind and helpful. Sometimes the wait is more than expected but understandable Everyone is kind and helpful. Sometimes the wait is more than expected but understandable More
by CINNAMONSTICKAHA
Employees Worked With
Other Employees :
Marcos Vazquez, Braeden Stamoilis
August 01, 2024
Have never had a good appointment there even though I bought my car there. I'll be moving on to a new model once my service plan is up. bought my car there. I'll be moving on to a new model once my service plan is up. More
by SEANDAVIS16
Employees Worked With
August 01, 2024
Car was not looked at for 2 hours despite having a scheduled appointment. I had to inquire about the progress twice. The management was supposed to follow up with me about the appointment experience b scheduled appointment. I had to inquire about the progress twice. The management was supposed to follow up with me about the appointment experience but have not so far. More
by Paul
Employees Worked With
