Westboro Toyota

Bait and Switch dealership, tires on advertised truck were not on actual vehicle vehicle, on completion of purchase one FOB produced when questioned why weren’t there two I was told I could buy a second were not on actual vehicle vehicle, on completion of purchase one FOB produced when questioned why weren’t there two I was told I could buy a second at cost, and finally while while driving home the tire pressure alert screen said there was a malfunction and to call the dealer, called the sales manager who forwarded call to the service department who failed to pick up More

Personnel were all helpful. Hard to find a convenient parking spot in such a crowded lot. Poor cell phone reception for T-mobile. Hard to find a convenient parking spot in such a crowded lot. Poor cell phone reception for T-mobile. More

Eges was extremely professional and thorough. He helped me find the perfect car to fit my needs and I am more than happy with my purchase. I would recommend Eges and Westborough Toyota to anyone! He helped me find the perfect car to fit my needs and I am more than happy with my purchase. I would recommend Eges and Westborough Toyota to anyone! More

Thanks again to Jody, Jeanan, Letitia, Ken, Laura, John and the all the folks at Westboro Toyota - you are a great team! David and Liz and the all the folks at Westboro Toyota - you are a great team! David and Liz More

Al is honest and provides the best service! Cares for the business, staff and customers. Cares for the business, staff and customers. More

Fair, honest, respectful, knowledgable Great staff, caring and kind. No pressure sales, they take there time to make sure you are happy, especially Tony! caring and kind. No pressure sales, they take there time to make sure you are happy, especially Tony! More

My experience was good I came in and Jeremy law was very professional and accommodating. He took time to her my question no matter how many or simple they sounded. He answered all my questions to the best o professional and accommodating. He took time to her my question no matter how many or simple they sounded. He answered all my questions to the best of his ability and helped direct me . I hope the dealership can provide a private room and clean for customers during their wait incase muslim customers need to pray. That will be taking things a step and above. I also hope a clean rug can be placed in the children's play room that one has outlived its durability. More

John is the rudest ever customer service I have dealt with. He didn’t call me until noon after which I called him and left a voicemail. He responded with the first update at about 1.20pm saying that the with. He didn’t call me until noon after which I called him and left a voicemail. He responded with the first update at about 1.20pm saying that the shuttle was on its way to get me. I said I was in a meeting until 2pm to which he rudely responded- you know the shuttle service is a courtesy not an obligation. If you can’t come now I don’t know if we can come to pick you. I was appalled and said that I was waiting all morning with no update and it was a working day. He repeated everything and then I had to get tough and he backed off saying tge shuttle went in the opposite direction and will reach my house by 2pm. So I agreed however the shuttle reached at 1.35pm and the wonderful driver was not informed about the timing by John!! Terrible customer service..apparently he was in charge that day so I didn’t know who to complain to.. More

Very friendly, helpful and accommodating . Made appointment through Toyota app, but app didn’t work. Made appointment through Toyota app, but app didn’t work. More

Top notch work on your vehicles, the very moment you arrive at the dealership the employees greet you in a professional manner. They hear your concerns, and you have the opportunity to sit back and allo arrive at the dealership the employees greet you in a professional manner. They hear your concerns, and you have the opportunity to sit back and allow them to be able to do whatever they explained what it will take to complete the job. They promptly come to the waiting area, and they then greet you and begin to explain their completed work. More