Westboro Toyota

Westboro Toyota always treats me well. They only recommend what needs to be done, and on the rare occasion when something goes wrong, they make it right. They are fair in their diagnostic They only recommend what needs to be done, and on the rare occasion when something goes wrong, they make it right. They are fair in their diagnostic assessments and explain well what needs to be done. More

Very customer focused and very sensitive to satisfying the customer. Have not had a bad experience. the customer. Have not had a bad experience. More

Great customer service. However, a simple maintenance of an oil change and tire rotation took two hours. However, a simple maintenance of an oil change and tire rotation took two hours. More

The service was good, l would say spare parts and labor was very expensive but l was happy was very expensive but l was happy More

Rod was very professional. Westborough, Ma was very quick and they took very good care of my vehicle. Westborough, Ma was very quick and they took very good care of my vehicle. More

Overall I would not recommend, you have to DOUBLE and TRIPLE check these people. I traded my car in, let the manager know I had an offer from another Toyota, they pushed me through the paperwork so fast TRIPLE check these people. I traded my car in, let the manager know I had an offer from another Toyota, they pushed me through the paperwork so fast I didn’t notice they were short $1,300 from the offer. I then had to wait a week for the car, and had to go back for registration, inspection and to get the alignment I asked for BEFORE I got the car, I had 3 lights out, coolant reservoir was low, rear view mirror tarnished and loose, I also found the the airbox compartment was damaged when they sold it to me and they refused to fix it under warranty because it’s “not safety related”. Overall I do not recommend this place, Sean however was extremely nice and did as much as he could being a salesperson. More

Great customer service from Westboro Toyota and service representative, Kevin Camara. Very good explaining service. representative, Kevin Camara. Very good explaining service. More

Very happy with recent complimentary service visit. New tire also put on during tire rotation. Clear communications with me. Happy with complimentary car pick-up and drop off----Hard to manage this as New tire also put on during tire rotation. Clear communications with me. Happy with complimentary car pick-up and drop off----Hard to manage this as I take care of my 99 yr old mother in her home More

The service here has gone way down in the past year. I was kept waiting for 2-1/2 hours for an oil change and tire rotation without anyone coming to give me an update. I don't know how long I would have I was kept waiting for 2-1/2 hours for an oil change and tire rotation without anyone coming to give me an update. I don't know how long I would have been waiting if I hadn't gone looking for someone, anyone to give me an update. The best part of my story is that as I stood waiting for my "paperwork" which would take another 25 minutes, I watched as a man got into my car that was parked outside. I just assumed that he was doing the final cleaning and didn't give it another thought until I went to get my car (again, 25 minutes later) and he was still in my car. He was clearly taking a break or something. He had readjusted all my seat settings and gave me some lame excuse about how my car had a number on the rear view mirror and that usually means the car is waiting to be worked on. It took me a really long time to get my seat back to a comfortable setting. I will never go back here again. More

It took 2h and 20min to do oil change and tire rotation! And this is after I made an appointment to come at the specific time. And this is after I made an appointment to come at the specific time. More