Westboro Toyota

Routine maintenance performed two months later than scheduled because service advisor said car had not been driven enough miles, thus avoiding work being done unnecessarily. Additional work during my a scheduled because service advisor said car had not been driven enough miles, thus avoiding work being done unnecessarily. Additional work during my appointment had to be done when rodent damage was discovered; current advisor provided tips about how I could try to prevent future damage. Time and cost of service was reasonable. Also, I made use of courtesy shuttle service. All services done to my satisfaction. More

Awesome, professional, and seem happy at work. Keep them like you're doing. It's working ?? Keep them like you're doing. It's working ?? More

Everyone was pleasant and my service was finished in a reasonable amount of time. The waiting room could be bigger. reasonable amount of time. The waiting room could be bigger. More

Excellent costumer service I’m very happy with the product. The places is very clean product. The places is very clean More

Jody Gauthier guided me through an extraordinarily difficult set of circumstances and facts following a car failure 300 mi from home. She knowledgeably explained what was happening, what my options we difficult set of circumstances and facts following a car failure 300 mi from home. She knowledgeably explained what was happening, what my options were, and what was going to happen next. She helped me not only understand what had likely happened to my car, but also the possibilities with the warranty from the used car dealer where I had purchased it. She even knew alternatives to having it towed. Most importantly, I felt throughout a very long day that I had someone on my side who was working towards the best solution for me. Her interactions with and reports back from the Prius specialist who was diagnosing the problem gave me confidence in the rest of the service and repair team as well. My only regret is that Westboro Toyota, and especially Jody Gauthier, are located 300 mi from where I live. More

Jody is really very nice. This is the first time II got a detailed report of what should be done. She is very pleasant. This time I waited for the service. Regarding the dea This is the first time II got a detailed report of what should be done. She is very pleasant. This time I waited for the service. Regarding the dealership itself. I have a mixed feeling. Sometimes u have to wait a lot for getting the ride back to work. Getting back to the dealership is even worse. Last time I had to take the uber to the dealership to pickup the car. More

Waits are too long because too many cars accepted and too few service people. A man sitting next to me outdoors waited 2.5 hours for an oil change. few service people. A man sitting next to me outdoors waited 2.5 hours for an oil change. More

I called on Wednesday to ask for an appointment on Thursday. I was told there were appointments for both Wednesday afternoon and Thursday. I told the service person that I wasn't going to need the c Thursday. I was told there were appointments for both Wednesday afternoon and Thursday. I told the service person that I wasn't going to need the car until 3:30pm the following day. I dropped off the car at 3:15pm on Wednesday, she told me that wouldn't be a problem. On Wednesday, I arrived at 3:15pm. I waited the standard 15 minutes for someone to come out. I told the service person that I had an appointment, but I didn't need to pick up the car until 3;30om the next day. The service person would indicate that in the notes. On Thursday at 2:30pm, I called the service department because I had not heard anything. The service person told me that ever since the day started, the service department was slammed. I explained that I had dropped off my car the day before and I had an appointment that was supposed to have my car ready at 3;30pm on Thursday. The service person told me that priority was given to the most complex jobs and the simpler jobs were scheduled later in the day. (You know how to take the reservation, but it doesn't mean crap apparently). He assured me that they would call me as soon as the car was ready, but he didn't know what time it would be ready. I showed up up at 3:30pm hoping that it would be ready, I was told it would take another 45 minutes. I debated whether to wait for the car, but I decided to pick it up the next morning. I'm glad I did, since the car was not ready until 5pm. Having a hard time justifying why I continue to come back to Westboro More

The work is always done correctly the first time and I never have to go back for work that was done incorrectly never have to go back for work that was done incorrectly More

This dealership was awful. I wouldn’t recommend it to anyone else. I came into Westborough Toyota hoping to not feel taken advantage of but was disappointed to find that that’s I wouldn’t recommend it to anyone else. I came into Westborough Toyota hoping to not feel taken advantage of but was disappointed to find that that’s exactly what happened. Everything went smoothly until I brought it home and was able to drive over 50 mph on the highway where I realized that the whole front end was shaking. This was due to the terrible tires that they tried to get away when selling the car. I then checked the engine with my father who noticed a cracked windshield, and a rats nest in the engine. The brakes were also more than halfway worn. The only thing they agreed to fix was the tires which they took off another 4 runner. When I approached the dealership sales manager to ask how he could of charged me over 900 dollars for a “ready car fee” despite all of these issues being wrong he said “it’s not my problem” his name is Tony. I then was told I needed to go to service where Alfredo was somewhat helpful but only fixed the biggest issue being the tires. The service associate I worked with John told me over the phone that my father was dramatic due to all of the complaints. No one here takes accountability. The cherry on top was when I told them not to put an inspection sticker on based on the untruthful behavior I had already experienced. I showed up to get my car and was told “no one told me”. I had not only told the sales associate and the service associate but written in text messages. I’m disgusted with the issues that I’m still having with the car. They called me after I had written a review that they sent me to fill out received an “apology” phone call and wasn’t offered any services to fix the issues or to compensate the money that was wrongfully owed. More