Westboro Toyota

I bought my car new at the Westboro Toyota dealership in 2022. I did all service for it at the dealership. My tires needed to be replaced after 26,000 miles. Jody told me that the tires were overinflated wh 2022. I did all service for it at the dealership. My tires needed to be replaced after 26,000 miles. Jody told me that the tires were overinflated which resulted in uneven wear. We never touched the air in the tires. It was as it came off the factory belt. The car had several services, and I mentioned it each time that the car is shaking on the highway. How come that nobody picked up on the overinflated tires until they were ruined???? Now with the new tires there is no shake at all. Also, the wait time is incredibly long. Oil changes take on average 1.5 hours. This time I spent 3 hours at the dealership. I am also shocked how much is not covered by the extended warranty. You should make it much more clear that most things are not covered. I want to make sure that none of my frustrations count against Jody. She was incredibly helpful, informative, kind and patient. More

The Service looks good, they were able to answer most of my questions. Initially I had some issues scheduling but when I reached the service lobby, the team was able to assist us my questions. Initially I had some issues scheduling but when I reached the service lobby, the team was able to assist us More

Jodi did fine but the service manager was terrible. An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST servi An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST service was not covered. I was assured by the service manager they would be and then he refused to cover them. I also asked for him to give me a call back to discuss on a Monday morning and he called Tuesday afternoon and left a message that he would be out until Thursday and maybe we could touch base then. I decided to turn my lease in and move on due to the unethical and unprofessional behavior regarding the issue with the liftgate. Jess in sales was great. She was helpful and resolved my issues quickly. More

Excellent dealer I bought a 2012 tundra,a 2022 Tacoma , rav4 2019 , fast service, good people at the counter . rav4 2019 , fast service, good people at the counter . More

The wait is ivery poor. I was there 6 hours for 2 tires changes and allignment oil change back lights ordered . I think it should be 3 hours long. I think that that unacc I was there 6 hours for 2 tires changes and allignment oil change back lights ordered . I think it should be 3 hours long. I think that that unacceptable . More

My Meir was transparent and didn’t try to up. She was friendly, knowledgeable, and had a patient ear and would actually listen. I have three dealership shops near me. Koch, Acton and Westboro. I She was friendly, knowledgeable, and had a patient ear and would actually listen. I have three dealership shops near me. Koch, Acton and Westboro. I have Specifically revisited Westborough Toyota because of the work they do and everything that I listed above. I know who I’ll come to when I start to need to shop around for a new vehicle. More

Everyone is always kind and helpful. I appreciate their honest assessment of my car and I always feel that they have my back. I have never felt misled or taken advantage of. Westboro Toy I appreciate their honest assessment of my car and I always feel that they have my back. I have never felt misled or taken advantage of. Westboro Toyota is my dealership for life! More

No give lot attention on warranty just open eye people 3 days before warranty cancel and then no make good service days before warranty cancel and then no make good service More

Juan was excellent--patient and calm in the face of my anxieties about solving my tire pressure problem before my drive to Michigan next week (it turned out to be a nail). Five stars! Gabriel was also ext anxieties about solving my tire pressure problem before my drive to Michigan next week (it turned out to be a nail). Five stars! Gabriel was also extremely helpful and showed me some new Priuses while I was waiting... More

Great service, quick, polite, always remind me next time service, provide suggestions for future service and good programs service, provide suggestions for future service and good programs More