Westboro Toyota

I bought a used car and they supposedly replaced all the belts and added a 60 day warranty. 30 days after the warranty expired ALL the belts needed to be replaced. My mechanic told me that they were not r belts and added a 60 day warranty. 30 days after the warranty expired ALL the belts needed to be replaced. My mechanic told me that they were not replaced and very worn. THEY OUTRIGHT LIED TO ME. I WOULD NOT EVER GET MY CAR SERVICE THERE OR BUY ANOTHER ONE, EVER. More

Wonderful experience from start to finish! I was lucky enough to get to work with Dave Crea, a knowledgeable and friendly Westboro Toyota salesman. He knew everything about the inventory. He was able to enough to get to work with Dave Crea, a knowledgeable and friendly Westboro Toyota salesman. He knew everything about the inventory. He was able to asses my needs, work with my budget and get me into a brand new Rav4! I never thought I would be able to do that, but Dave walked me through the process step by step, answers all my questions and really eliminated all my fears. As a single woman, a car dealership can be a very intimidating place. But, at Westboro I was welcomed into the clean and bright dealership and was taken care of right away and felt comfortable with the whole team. I also had a great experience with Larry who handled the financing for me. It was quick and painless and very easy to understand. I would recommend this dealership especially if you get to buy from Dave Crea!! Thank you thank you thank you!! More

Overall a good experience with several new and used vehicles to choose from in the model and years I was searching for. I wanted a good Highlander, and I got a better than expected vehicle in great co vehicles to choose from in the model and years I was searching for. I wanted a good Highlander, and I got a better than expected vehicle in great condition. The transaction was easy and they took all afternoon to let us drive 3 different cars, and then settle on one and come to a price that seemed fair. This becomes almost a $30,000 transaction these days, so not feeling rushed or "sold" too hard was a nice feeling for both my wife and I. The car was ready and waiting as promised, and all of the staff paid attention to all of the details necessary to make this happen. I purchased one other Toyota from a different dealer several years ago, and they failed to alert me to a past problem with the vehicle - I did not go back to that dealer. I would, however, go back to Westboro Toyota if I need another car. More

I walked in wanting a new car, and that's what I was provided. The staff was friendly and knowledgeable. When I arrived, I told the salesperson that I wanted to be out as quick as possible, and he had m provided. The staff was friendly and knowledgeable. When I arrived, I told the salesperson that I wanted to be out as quick as possible, and he had me out of there with my new car within 2 hours. I would recommend this dealership to anyone looking to buy a Toyota. More

We wanted to replace our 2006 Prius with a new 2010 model. We found what we wanted online and asked for a quote. They contacted us immediately and we went to the dealership for a test drive. Our sal model. We found what we wanted online and asked for a quote. They contacted us immediately and we went to the dealership for a test drive. Our salesman, Ed Jackman, was very knowledgeable about the Prius and we ended up getting what we wanted for our trade, purchasing a fully loaded new red Prius, which my husband loves. The sales manager, Dave Barrett, worked the numbers with us so we were all satisfied. We've taken our Toyotas (I have a 2004 Corolla) into Westboro Toyota for service since we moved to town 6 years ago. We've always been happy with the service we've received. More

I was in the market for a new Toyota Camry and asked for quotes from different dealerships. Steve Briggs contacted me while I was test driving a Toyota Camry at another dealership and told me that he "liked quotes from different dealerships. Steve Briggs contacted me while I was test driving a Toyota Camry at another dealership and told me that he "liked me" and that if I drove 20 minutes to Westboro Toyota he would beat there price. So, I drove to Westboro Toyota was given the lower price however when I questioned why I have to pay the $300 docuement fee the negotiation took a turn for the worse. I asked to speak to the manager and Luiz Angelo explained that I "needed" to pay the docuement fee and that it is non-negotiable. I explained that a friend didn't pay for the fee but I was willing to pay the fee. At that point, Luiz turned hostile, slammed the paperwork down on the desk and said, "This deal is off". Basically, was very childish to the point where we sat there absolutely stunned. Needless to say, I have reported this dealership to Toyota, BBB, and other complaint organizations. I would stay away from this dealership since they are very unprofessional. More

Purchased a 2011 Tacoma Club Cab, and Dave Crea and the rest of the staff at Westboro Toyota were very helpful, knowledgable and willing to work with me to make a deal. Excellent follow through. Vehicle rest of the staff at Westboro Toyota were very helpful, knowledgable and willing to work with me to make a deal. Excellent follow through. Vehicle was spotless on delivery, and had a full tank of gas. Introduced to the service department prior to picking up the vehicle in order to make any future service visits as efficient and easy as possible. Would highly recommend the dealership and staff. More

My son, who is with the MA National Guard in the Middle East but due home by the end of December 2010, asked me to test drive a used Toyota Avalon he found online as he would need a car upon his return. F East but due home by the end of December 2010, asked me to test drive a used Toyota Avalon he found online as he would need a car upon his return. From the first phone call to delivery of the automobile to my home, Westboro Toyota personnel remained extremely courteous, professional and knowledgable. They understand the true meaning of excellant customer service. Overall, a very positive experience and, despite the fact I live in Springfield, MA, I would deal with Westboro Toyota again without hesitation. My son was so pleased, he wrote: To The Entire Westboro Toyota Team, This morning my mother was in your dealership to test drive the 2002 Toyota Avalon I had seen online. She explained to me that everyone was especially nice to her, gave her time and, in no way, put any pressure on her to make a decision. She also mentioned that you went as far as putting water out for her two dogs or my "sisters" as she calls them. She is very impressed with the Avalon, a very well-kept, clean car that drives really nicely. It is for these reasons, the car itself but also your extraordinary service towards my mother, that I have decided to purchase the vehicle from Westboro Toyota. As I imagine my mother explained to you, I am currently on deployment in the Middle East. It is a really nice feeling to know that my mother was taken care of so nicely and with a high level of professionalism by your dealership. I would like to thank you all from the bottom of my heart and, I look forward to returning home next month to a beautiful car that will help my kids and I in a extraordinary manner. I will also make a point of stopping by Westboro Toyota to thank you personally. I look forward to talking to meeting and even doing business with you again. More

Internet price was the best. Friendly over the phone and at the dealer. My wife and I drove 57 miles to get to this dealer and found the Sienna XLE was warmed up and waiting for our test drive when we arriv at the dealer. My wife and I drove 57 miles to get to this dealer and found the Sienna XLE was warmed up and waiting for our test drive when we arrived and everything was exactly as described. They offered a great finance plan and explained everything about this vehicle we purchased. A full tank of gas and they setup my bluetooth phone. The plates and sticker were on the van and it was cleaned and preped within 24 hours. There was no pressure sales of any kind and this turned out to be the best car buying experience I have ever had. I have owned Toyota products since 1971 and presently own a Lexus LS430. I highly recommend this dealership to those who hate to hassle with car sales people. More

My car was totaled by a tree so I found myself in the market unexpectedly for a replacement vehicle (used). I searched the internet and found the car I wanted at Westboro Toyota. I made on offer online w market unexpectedly for a replacement vehicle (used). I searched the internet and found the car I wanted at Westboro Toyota. I made on offer online which was very easy with the set up of their website. I received a call very shortly thereafter from Mike Norwood who had a counter offer in the ballpark. I didn't immediately make a deal with them and when I checked back about a week later, the car was reduced on-line and we settled on a very fair offer. I picked the car up a week later and it was just as described. Mike Norwood was extremely nice to work with and he addressed all of my concerns and never made me feel like I was being annoying which was a pleasant surprise after the previous dealership I had been dealing with (Quirk Mazda in Quincy -- BEWARE!) Overall, it was a pleasant experience and I sincerely appreciate Mike Norwood and Mike Martin for going that extra bit for the customer. My faith was restored in car salesmen after working with these guys. More