Westboro Toyota

On Saturday, July 17th, I was driving from Western Mass to Quincy when I heard a rattle coming from under my Matrix. The further I drove, the louder the rattle became. Concerned about breaking down, I st to Quincy when I heard a rattle coming from under my Matrix. The further I drove, the louder the rattle became. Concerned about breaking down, I stopped at Westboro Toyota hoping they would help. The service department was very busy and I feared I would be spending the better part of the day there. Ken, the service advisor, was very understanding and promised to help as best he could. Fortunately the problem was minor and easily repaired; but the very best part for me was that within an hour and a half, I was once again on my way to Quincy. The fast, efficient, and courteous help I received is something I will not soon forget. I would recommend the Westboro Toyota service department to anyone who lives in the area and drives a Toyota. Once again, thanks Ken and crew for all your help. More

I have been a loyal customer of this Dealer since moving to Central Ma. 9 years ago. I am a professional women, who normally doesn't deal with these dealings, ie buying a car or taking car for maintenace. to Central Ma. 9 years ago. I am a professional women, who normally doesn't deal with these dealings, ie buying a car or taking car for maintenace. I feel so welcomed at this dealership. Service and Price are un-believeable. I suspect I will never venture elsewhere. Toyota has been the only car for me since left the hospital environment and became a Visiting Nurse in 1990. My Toyota was ALWAYS dependable, and at suc a cost-savings. THANK YOU!!!!!!!!!! More

The staff was very friendly. they quoted us a good price becuase we had done our homework at home. they have snacks, drinks and coffee for all customers, which is good especially when you have to wait for p becuase we had done our homework at home. they have snacks, drinks and coffee for all customers, which is good especially when you have to wait for paperwork and when you come for maintenance. More

The salesmen were friendly, knowledgeable, and weren't pushy while I was making my decision. More importantly they offered me the best price for my new car. It was a great dealership, and I will definite pushy while I was making my decision. More importantly they offered me the best price for my new car. It was a great dealership, and I will definitely recommend them to anyone looking for a great car and a great experience. More

Purchased a NEW 2008 Tacoma. 30k miles on a 2008 Tacoma, Purchased a NEW 2008 Tacoma. 30k miles on a 2008 Tacoma, and the rear differential goes. If were not for the Regional Service Manager, this may have Purchased a NEW 2008 Tacoma. 30k miles on a 2008 Tacoma, and the rear differential goes. If were not for the Regional Service Manager, this may have been the first and last Toyota for me. After intial diagnosis, and a fluid change, I returned. The problem had was getting worse. Their top mechanic was of the opinion the problem was gone. Lucky for me the Regional Sevice Manager was there. Confirmed the differential was defective and agreed to replace it. I returned to pick the vehicle up, a day later than promised, and noticed their "top" guy still working on it. Got the vehicle home, and on inspecting the rear differential drain plug, I was able to further tighten the drain plug by HAND! If the plug fell out, catastrophic differential failure would resulted. Could the mechanic have been been a bit upset ove my disagreement of his analysis in the presence of hiss boss? I torqued the plug the manufacture specs, and crossed my fingers nothing else was loose. Also amusing was when the the service manager for Westboro said "well you bought the vehicle used", and the fact the job took one more day than expected because they neglected to order all the parts necessay to due the job. The added inconvenience and cost of renting a car an additional day was not as amusing, due to a mistake THEY had made. I do not like handing over my vehicle to anyone. I prefer to do my own maintenance and repairs. I have a large collection of tools to do most jobs, and have restored, and modified cars and trucks my whole life. I am not a certified Toyota mechanic, but do know my way around a vehicle enough to swap out and engine. I can't comment on the sales, but I will not be using the service departent again. More

This was a great overall experience. I rated Westboro really well because they took their time with me and didn't pressure me at all. They sat with me for about 3 hours until I was really comfortable wit really well because they took their time with me and didn't pressure me at all. They sat with me for about 3 hours until I was really comfortable with my decision. They never pressured me into any decisions. Michael let me test drive several cars, too. I was nervous about buying a car at a dealership, but this was actually a really positive experience. I would recommend this dealership to my friends. More

I brought my vehicle in for routine maintenance and Inspection. Eric and Jessica were extremely friendly and courteous. The wait time was very reasonable and I completely enjoyed relaxing in the comfor Inspection. Eric and Jessica were extremely friendly and courteous. The wait time was very reasonable and I completely enjoyed relaxing in the comfortable waiting area, sipping coffee and watching the World Cup. Overall a very positive experience! More

I had a terrific experience with westboro toyota last weekend. I bought a used Camry, that I love! I have had some bad experiences in the past at other dealership, however, these guys have made up for weekend. I bought a used Camry, that I love! I have had some bad experiences in the past at other dealership, however, these guys have made up for it. The whole process was fast, easy, and I was able to leave with my vehicle that day. Keep it up guys! Thanks again. More

The whole esperience of buying my 2007 Avalon was painless. Peter Esposito was exremely friendly, professional and not pushy. I never felt under any pressure to buy the vehicle unless I was comfortab painless. Peter Esposito was exremely friendly, professional and not pushy. I never felt under any pressure to buy the vehicle unless I was comfortable with the price. In addition Mr Sosa managed to beat the percentage rate that I had prearranged for the finance, he was exremely friendly and not pushy also. The bottom line is I got the vehicle I wanted, for a fair price with quality service. I have been around the car trade all of my life and can recommend working with Westboro Toyota. More

Using the Toyota Motor Sales website, I searched over eighty (80) individual dealer websites looking for a Toyota Certified Pre-Owned FJ Cruiser. This was in addition to autohunter.com, cars.com, edmunds eighty (80) individual dealer websites looking for a Toyota Certified Pre-Owned FJ Cruiser. This was in addition to autohunter.com, cars.com, edmunds.com and several others. During my search I came upon only two (2) in the special order color I desired. I sent Mr. Martin an e-mail early in the morning and spoke with him (via telephone) within a half-hour after the dealership opened. He checked his inventory list and even walked out to ensure the vehicle did not have a hold on it. Mr. Martin put a non-binding hold on the vehicle (without me even asking) and I arranged an appointment later that day as it involved a two and one half (2 1/2) hour drive. I arrived and was greeted by Mr. Martin who was very cordial and he paired me with Mr. Bajraktari ("BB"). He provided a registration plate, a quick review and off I went without "BB". After our initial conversation, he explained, he sent me on my way for a test drive (alone) because he was confident I had done my research and would not do anything foolish. "BB" was confident that the vehicle was in such good condtion, I would not be disappointed. After a forty (40) minute ride, I sat with "BB" and he provided a trade-in-value and a sale price and worked the numbers. I made what I considerd a fair and realistic counter offer and a deal was struck. I told him that I had been pre-approved for a certain interest rate and asked if he could match that rate throught Toyota financial, would I consider that and I agreed. The Finance Manager, Mr. Sosa, not only matched the rate but bettered it by a half a percent. His explanation of all the paperwork and numbers was extremely thorough. None of the three (3) ever pressured me and the "hands off" sales style really worked well. They knew that they had a very fine vehicle that was competetively priced which would sell itself. Using that strategy has certainly yielded a 200+ a month car volume (I asked). I have purchased my fair share of cars and this was one of the top two dealerships, the other being Center Subaru (CT). If you want top shelf pre-owned vehicle at a fair price with excellent customer service, visit these guys. More