Westboro Toyota

The whole esperience of buying my 2007 Avalon was painless. Peter Esposito was exremely friendly, professional and not pushy. I never felt under any pressure to buy the vehicle unless I was comfortab painless. Peter Esposito was exremely friendly, professional and not pushy. I never felt under any pressure to buy the vehicle unless I was comfortable with the price. In addition Mr Sosa managed to beat the percentage rate that I had prearranged for the finance, he was exremely friendly and not pushy also. The bottom line is I got the vehicle I wanted, for a fair price with quality service. I have been around the car trade all of my life and can recommend working with Westboro Toyota. More

Using the Toyota Motor Sales website, I searched over eighty (80) individual dealer websites looking for a Toyota Certified Pre-Owned FJ Cruiser. This was in addition to autohunter.com, cars.com, edmunds eighty (80) individual dealer websites looking for a Toyota Certified Pre-Owned FJ Cruiser. This was in addition to autohunter.com, cars.com, edmunds.com and several others. During my search I came upon only two (2) in the special order color I desired. I sent Mr. Martin an e-mail early in the morning and spoke with him (via telephone) within a half-hour after the dealership opened. He checked his inventory list and even walked out to ensure the vehicle did not have a hold on it. Mr. Martin put a non-binding hold on the vehicle (without me even asking) and I arranged an appointment later that day as it involved a two and one half (2 1/2) hour drive. I arrived and was greeted by Mr. Martin who was very cordial and he paired me with Mr. Bajraktari ("BB"). He provided a registration plate, a quick review and off I went without "BB". After our initial conversation, he explained, he sent me on my way for a test drive (alone) because he was confident I had done my research and would not do anything foolish. "BB" was confident that the vehicle was in such good condtion, I would not be disappointed. After a forty (40) minute ride, I sat with "BB" and he provided a trade-in-value and a sale price and worked the numbers. I made what I considerd a fair and realistic counter offer and a deal was struck. I told him that I had been pre-approved for a certain interest rate and asked if he could match that rate throught Toyota financial, would I consider that and I agreed. The Finance Manager, Mr. Sosa, not only matched the rate but bettered it by a half a percent. His explanation of all the paperwork and numbers was extremely thorough. None of the three (3) ever pressured me and the "hands off" sales style really worked well. They knew that they had a very fine vehicle that was competetively priced which would sell itself. Using that strategy has certainly yielded a 200+ a month car volume (I asked). I have purchased my fair share of cars and this was one of the top two dealerships, the other being Center Subaru (CT). If you want top shelf pre-owned vehicle at a fair price with excellent customer service, visit these guys. More

Everyone is very warm and friendly. They provide personalized customer service. The pricing was excellent and Mike made a point of making sure I only chose what I wanted for my new car. I've always personalized customer service. The pricing was excellent and Mike made a point of making sure I only chose what I wanted for my new car. I've always stood by Toyota and always will and will definitely refer anyone in my area to this dealership. More

I had a great experience with my salesman along with the sales managers, Dave and Luiz (?). I am super excited to be driving my new Toyota Yaris, what a great car. I would definitely recommend all of my f sales managers, Dave and Luiz (?). I am super excited to be driving my new Toyota Yaris, what a great car. I would definitely recommend all of my friends and coworkers to Westboro Toyota and especially to my salesman Paul Havens. He was extremely knowledgable & helpful!! More

I had A Great Time down there, I got a qoute online and came down all I had to do was say yes.no pressure at all and did evry thing I asked with a smile. The car I bought was $300 less that any one around. came down all I had to do was say yes.no pressure at all and did evry thing I asked with a smile. The car I bought was $300 less that any one around. Great all around. This is a place I will send all my friends and family. More

5/8/2010 I moved to this area as a Highlander owner, 5/8/2010 I moved to this area as a Highlander owner, and I've liked the Westborough Toyota service department. This morning I set out to buy a new 5/8/2010 I moved to this area as a Highlander owner, and I've liked the Westborough Toyota service department. This morning I set out to buy a new car as a dreaded chore, because I loved my old Highlander that has over 130,000 miles. But, it was time.........I had anticipated a long and painful process, but Westborough Toyota was surprisingly GREAT! I had a wonderful salesperson (ask for Ed Jackman!). He struck a nice balance of patience and the need to stay on track. I was able to ask millions of stupid questions, test drive as many as I wanted, change my mind a couple of times, and then we put together the numbers and reached an excellent deal! He got my financing, trade-in agreement, and new car prepped faster than imaginable. There was never any pressure. I was offered snacks, drinks, etc. *********In just 4 hours from the time I walked into the showroom, I drove my new car home. When I walked in the door, my husband was shocked because I hadn't been gone very long, and I was actually in a good mood. Truly, an excellent experience. I highly recommend Ed! And the whole team worked together. What a competent and professional operation! A+ for Westborough Toyota. More

I am and Wife received nice service and were offered good price, all sale person are friendly and respect, honest compare to another. Happy I bought to my son new Camry and pickup on time today (this is 2nd price, all sale person are friendly and respect, honest compare to another. Happy I bought to my son new Camry and pickup on time today (this is 2nd car after year as same place). Professional care staff and good management. Thanks to Paul and Sam More

I was very interested in purchasing a 2010 Toyota Matrix S or XRS, but NO ONE seemed like they knew what they were doing! I walked into the dealership and stood around for a while before someone would help S or XRS, but NO ONE seemed like they knew what they were doing! I walked into the dealership and stood around for a while before someone would help me. Carlos was a nice salesman, but I had a hard time understanding the communication. That wasn't the part that bothered me the most however, it was the fact that he didn't really seem to know what he was doing. He gave me the keys to a new Matrix XRS and told me "...go have fun in Boston!" He didn't seem to care when I would come back with the car, and when I did get back to the dealership, Carlos didn't seem to have enough interest in selling me the car. I wanted someone to tell me the specs. and information on this car and he didn't seem to really know. Westborough Toyota has a VERY hands off approach if your looking for that type of salesmanship. I went over to Herb Chambers Honda of Westborough and bought a 2009 Toyota Matrix S and I love it! The sales people over there told me everything I wanted to know and came with me on the test drive. They were more eager to make the sale...and they did! More

I just know this website and I am surprised that Westboro Toyota gets such a low rating here while Harr Toyota gets a 4.7/5.0. Our experiences with them were totally opposite with the scores here, I wonder i Toyota gets such a low rating here while Harr Toyota gets a 4.7/5.0. Our experiences with them were totally opposite with the scores here, I wonder if the owner of the site should track the credibility of the reviews since I found it's very easy to register a bunch of email accounts and change the overall rating easily. Anyway, we bought a Camry from Westboro in 2008 after a long horrible day with Harr Toyota (check my review for Harr for more details). Hank was really nice to us, he gave us a really low price AND all the rebated that he could think of that are applied to us. It was late, the show room was closed, Hank got a few family phone calls for dinner. But he was still very patient to go through the test drive, price negotiation, and paper works. We bought the car and were very happy about it. Unfortunately, we parked our car in the dealer next to them and were not able to get the car out since the other dealer was closed. The financial manager in Westboro rented a nice car to us for free. Overall, we are happy with Westboro Toyota and recommended a few friends to them. More

I went to westboro toyota on 1/29/10 for an oil change for my car. When I first arrived, I waited 5 minutes before a service tech came out to greet me and give me a ticket for my oil change. I was surpris for my car. When I first arrived, I waited 5 minutes before a service tech came out to greet me and give me a ticket for my oil change. I was surprised by the wait because I was told at the new owners orientation that the service techs meet and greet you outside immediately. When finally got inside I was greeted by Jessica Lise, a service cashier. I told her I was getting n oil change and would also like if someone could take a look at my tempature gage on my dash because the light was out. Without hesistation, she told me the price (118.00) of how much that would cost and that it would cost me an hour of labor plus the price of a light bulb. No one even assessed the problem before they told me how much it would cost! Before I was instructed to wait in the waiting room, Jessica told me should would come out to get me once my car was ready. This never happened. Instead, she called my name over an overcom. Good thing I was listening, otherwise she would have had to make the effort to demonstrate personalized service by coming out to get me to let me know my car was ready. When I went to pay (27.00) I presented them with my free oil chage coupon. Instead of just going through with the transaction the girl asked me if I had presented the coupon when I first arrived, I said "no" because I wasn't asked if I had one. She carried on with the transaction, never making eye contact. When I finally got to my car, I noticed the car was not vaccummed or washed, which was promise during the new owner's orientation. I was really disappointed by this becuase I realy like when this kind of maitainance occurs without costing extra. For a business that promises and prides itself of personalized service, I am greatly concerned of thier idea of "personalized service". From what I gathered from my experience is that they are all about profit and minimized customer interaction. The people I dealt withwere unprofessional and fa from curteous. I felt like I was bothering them and regretted going there on a friday afternoon. I have received better, more personalized and professional service at Jiffy Lube. This was the first and last time I will go to Westboro Toyota for any of my toyota needs. More