Westboro Toyota

Outstanding Dealership! After visiting many other Toyota dealers, Westborough Toyota really stood out with their exceptional salesman. I really enjoyed working with my sales After visiting many other Toyota dealers, Westborough Toyota really stood out with their exceptional salesman. I really enjoyed working with my salesperson and he was very prompt, friendly, and helpful. I would definately purchase another vehicle from them! More

Avoid like the Ebola virus--especially is you're a woman Avoid sales department like the Ebola virus!…especially if you're a woman trying to purchase a car on her own. I went in on a Monday to lease a car. Avoid sales department like the Ebola virus!…especially if you're a woman trying to purchase a car on her own. I went in on a Monday to lease a car. I arranged a deal with the salesman that I was pleased with. I went back on Wednesday to finalize the deal, and everything had changed. Now the car was going to cost $70 more a month and they wanted an add'l $1,500 down. Apparently, the "fine print" that was not revealed to me was that only Tier 1+ credit clients could get the deal; my credit score was 750 (Tier 1, but not Tier 1 plus), This was the exact opposite of what I was told on Monday--I was told the deal was available to Tier 1 and Tier 1+ clients. . Also, add'l fees were added in to the agreement, ones that I had explicitly asked to be detailed for me on Monday. I still had the paperwork showing the numbers the salesperson wrote down. The Sales Manager then came over to "explain" things to me. He was immediately condescending and hostile before I could utter a word. He stood behind the desk and leaned over to where I was sitting, putting himself right in my face. He snidely told me, over and over again, that all the terms were explained on the Internet right there for me to read. "They're right there! Didn't you read them?" I told him I was going by what the salesperson told me--I even showed him the paperwork where the salesperson wrote down the details of the agreement. He said the salesperson was wrong and again told me that I should have read what was on the Internet. His attitude was so unexpectedly arrogant and patronizing that I asked to speak with someone else. He said there was no one else; HE was the sales manager. I said I wouldn't deal with him further so he'd have to find someone. Next the Finance Manager, Bob, comes over. He was even worse than the salesperson! He even implied that I was tried to scam THEM (since when does a dealership ever get the raw end of a car deal?). These two men seemed to take pleasure in bullying me and trying to intimidate me into taking the deal they were offering. They didn't even try to work with me to arrange something workable; it was all "take it or leave it" despite what the salesperson had told me about fees and financing. I took my paperwork and left. I contacted both the owner and general manager. No one ever got back to me. Owner promised to "look into it" but never did contacted me. I would never deal with this dealership again, and you shouldn't either. I had to give one star to publish this review, but if given the choice, would give the highest negative rating possible. More

New RAV4, great experience! I had a great purchase experience at the Westboro Toyota dealer. After stopping by at Bernardi first (closer to work), where I was not treated well at I had a great purchase experience at the Westboro Toyota dealer. After stopping by at Bernardi first (closer to work), where I was not treated well at all (I was measured by how I was dressed!), I decided going to another dealer to check if that was a way Toyota treated their customers or not. Well, I was very welcome at the Westboro Toyota dealer and the customer service was excellent! The salesman was very knowledgeable about all the vehicles I asked about and I was able to test drive all that I wanted. At the end I trade-in my old car and did an excellent deal on my new car! Thanks for all!!!! More

Three hours of no service Arrived on time for a scheduled oil change. Treated gruffly, after they inspected Prius was told to sit in waiting area. After waiting for 3 hours, Arrived on time for a scheduled oil change. Treated gruffly, after they inspected Prius was told to sit in waiting area. After waiting for 3 hours, found out they had not done anything because they didn't know I was here. Took car and left. Never ever use this dealer! More

Surprisingly wonderful experience! From the moment I walked in, I was met by BB , the best salesman I have ever dealt with. He was friendly and knowledgeable and worked out a great From the moment I walked in, I was met by BB , the best salesman I have ever dealt with. He was friendly and knowledgeable and worked out a great deal for me. The sales manager, Keith was also very easy to deal with. When I went back the next day to pick up my new car, it was ready as promised and again things went quickly and smoothly. Westboro Toyota has definitely gotten a customer for life! More

best salesman ever I recently bought a 2014 camry from westboro toyota and my salesman jamie mcdonald was extremely truthful and helpful in helping me decide which vehic I recently bought a 2014 camry from westboro toyota and my salesman jamie mcdonald was extremely truthful and helpful in helping me decide which vehicle to purchase. He seemed to genuinely care about me and worked relly hard to get me the best price. He was very educated about the product and was very thorouh while explaining the features of the car, he paired my phone to the bluetooth and made me very familiar with the features. If you want a kind no BS to the point salesman aske for him. He is definitely not the stereo typical sales man. Very happy customer will absolutely recommend jamie mcdonald to friends and family. Thank you jamie and rest of staff. More

Buying made easy My husband and I drove down from NH because we heard that Wesboro Toyota had the best selection and pricing from a friend. We were not disappointed. My husband and I drove down from NH because we heard that Wesboro Toyota had the best selection and pricing from a friend. We were not disappointed. Jeff was there when we walked in the door, with a smile on his face and made the process simple. We had a lease that was ending and had never dealt with this before. He made turning that simple. We walked away with a car we loved without feeling pressured into something we didn't want. He was able to find us all the options we wanted in the car size we needed without going over our budget and even had the color I loved. I am very happy. He never lost his patience or rushed us, even when he was told another customer from earlier was back to see him. I would highly recommend this dealership, but more specifically this salesman. More

EASIEST and BEST experience ive ever had Westboro Toyota had to have been the best car shopping experience I've ever had. I was literally in and out of the dealership within an hour driving Westboro Toyota had to have been the best car shopping experience I've ever had. I was literally in and out of the dealership within an hour driving home my brand new Avalon! I explained my situation to Mike Roberts and he treated me as if I was family. I got a feeling of sincerity and competency and professionalism that made me feel comfortable with the entire purchase. Keith Miranda, the Business Manager was amazing and had a fantastic personality. Usually, I dislike these guys so much... But, he made it painless with his knowledge and skills in this market. I will recommend everyone I know to Mike Roberts and Keith Miranda More

Outstanding Experience This is the third vehicle we have purchased at Westboro Toyota and we continue to be happy with our choice of dealership. Everyone we dealt with thro This is the third vehicle we have purchased at Westboro Toyota and we continue to be happy with our choice of dealership. Everyone we dealt with throughout the transaction greeted us with enthusiasm, honesty, integrity and efficiency. I highly recommend you visit their tema for your next vehicle purchase!! More

Replacement needed Our 2011 Camry Hybrid had been hit in what seemed a small passenger door damage but was later labelled a "T-bone" a month ago. Then we received a call Our 2011 Camry Hybrid had been hit in what seemed a small passenger door damage but was later labelled a "T-bone" a month ago. Then we received a call offering us an up-grade on our hybrid. Westboro Toyota didn't tell us the frame was cut in the repair until they reduced the trade-in value when offering us a deal to up-grade to a 2014. Little odds and ends were not fully truthful---we got a different dealer than the original contact person; Wetboro did the repairs and said the car was now "great" -- except when it came to the trade-in value; the color we wanted was not available -but, low and behold, it was there on the lot; "only a couple of minutes more" to finish paperwork turned into over 4 hours of our Saturday. There was a lot of waiting around and we were about to walk out several times without a deal. We felt obligated to finish a deal with Westboro because they did the repairs - rather than try to start over with a different dealership. Overall, we are satisfied to be rid of a car with a questionable repair record, to have upgraded the vehicle without a major price change, and to have received a very kind offer of an extra helping hand from Jamie McDonald. More