Westboro Toyota

Purchased a 2011 Tacoma Club Cab, and Dave Crea and the rest of the staff at Westboro Toyota were very helpful, knowledgable and willing to work with me to make a deal. Excellent follow through. Vehicle rest of the staff at Westboro Toyota were very helpful, knowledgable and willing to work with me to make a deal. Excellent follow through. Vehicle was spotless on delivery, and had a full tank of gas. Introduced to the service department prior to picking up the vehicle in order to make any future service visits as efficient and easy as possible. Would highly recommend the dealership and staff. More

My son, who is with the MA National Guard in the Middle East but due home by the end of December 2010, asked me to test drive a used Toyota Avalon he found online as he would need a car upon his return. F East but due home by the end of December 2010, asked me to test drive a used Toyota Avalon he found online as he would need a car upon his return. From the first phone call to delivery of the automobile to my home, Westboro Toyota personnel remained extremely courteous, professional and knowledgable. They understand the true meaning of excellant customer service. Overall, a very positive experience and, despite the fact I live in Springfield, MA, I would deal with Westboro Toyota again without hesitation. My son was so pleased, he wrote: To The Entire Westboro Toyota Team, This morning my mother was in your dealership to test drive the 2002 Toyota Avalon I had seen online. She explained to me that everyone was especially nice to her, gave her time and, in no way, put any pressure on her to make a decision. She also mentioned that you went as far as putting water out for her two dogs or my "sisters" as she calls them. She is very impressed with the Avalon, a very well-kept, clean car that drives really nicely. It is for these reasons, the car itself but also your extraordinary service towards my mother, that I have decided to purchase the vehicle from Westboro Toyota. As I imagine my mother explained to you, I am currently on deployment in the Middle East. It is a really nice feeling to know that my mother was taken care of so nicely and with a high level of professionalism by your dealership. I would like to thank you all from the bottom of my heart and, I look forward to returning home next month to a beautiful car that will help my kids and I in a extraordinary manner. I will also make a point of stopping by Westboro Toyota to thank you personally. I look forward to talking to meeting and even doing business with you again. More

Internet price was the best. Friendly over the phone and at the dealer. My wife and I drove 57 miles to get to this dealer and found the Sienna XLE was warmed up and waiting for our test drive when we arriv at the dealer. My wife and I drove 57 miles to get to this dealer and found the Sienna XLE was warmed up and waiting for our test drive when we arrived and everything was exactly as described. They offered a great finance plan and explained everything about this vehicle we purchased. A full tank of gas and they setup my bluetooth phone. The plates and sticker were on the van and it was cleaned and preped within 24 hours. There was no pressure sales of any kind and this turned out to be the best car buying experience I have ever had. I have owned Toyota products since 1971 and presently own a Lexus LS430. I highly recommend this dealership to those who hate to hassle with car sales people. More

My car was totaled by a tree so I found myself in the market unexpectedly for a replacement vehicle (used). I searched the internet and found the car I wanted at Westboro Toyota. I made on offer online w market unexpectedly for a replacement vehicle (used). I searched the internet and found the car I wanted at Westboro Toyota. I made on offer online which was very easy with the set up of their website. I received a call very shortly thereafter from Mike Norwood who had a counter offer in the ballpark. I didn't immediately make a deal with them and when I checked back about a week later, the car was reduced on-line and we settled on a very fair offer. I picked the car up a week later and it was just as described. Mike Norwood was extremely nice to work with and he addressed all of my concerns and never made me feel like I was being annoying which was a pleasant surprise after the previous dealership I had been dealing with (Quirk Mazda in Quincy -- BEWARE!) Overall, it was a pleasant experience and I sincerely appreciate Mike Norwood and Mike Martin for going that extra bit for the customer. My faith was restored in car salesmen after working with these guys. More

My car was slowly dying and I either needed to trade up or put more money into the gas guzzler. I wanted something afforable and dependable. I saw the low financing on tv and decided to price out a new car or put more money into the gas guzzler. I wanted something afforable and dependable. I saw the low financing on tv and decided to price out a new car and went down. The employees were all so warm and welcoming; they allowed me to test drive each car and see them side by side. I sat down in each and was shown all the diffences between the few I looked at. As soon as we sat down and priced each out and decided on the car of my choice they brought up all the colors so I could look at each to make my finally decision. I am happy to say I am now a new owner of a 2010 Toyota Corolla all thanks to the wonderful help of the employees of Westboro Toyota. There was no pressure to buy or do anything unlike my experience at hyundai or chrysler dealerships I had went to. They worked with my budget and made it managable enough that I can drive with a smile on my face and look out the window every morning saying "yes, that's my car." Thank you Toyota More

I shopped 4 local Toyota dealers. I was in and out, talking price and making deals. I then contacted Westboro Toyota on line, next by phone and they gave me their best price. I visited the dealership talking price and making deals. I then contacted Westboro Toyota on line, next by phone and they gave me their best price. I visited the dealership and bought a new Toyota Tundra for the lowest price w/ everything I wanted in 2 hours. They showed me a price on line, told me what it was and that was the price! No haggling back and forth. They were all upfront, reasonable and kind. The truck drives great - I would highly recommend them. More

By far the smoothest car purchase i have ever experienced. Great customer care and appreciation. Could not be happier with the experience. Love the new Tacoma too! The process was friendly, p experienced. Great customer care and appreciation. Could not be happier with the experience. Love the new Tacoma too! The process was friendly, professional, and honest the entire time. I was taken care of as if I was the only customer. A++++++++ More

On 11/19/10 I stopped in to meet Ed Jackman regarding leasing a 2011 Toyota Sienna LE Van. I explained that I had two payments left on my 2008 Honda Odyssey. I also told him exactly how much I wasnted t leasing a 2011 Toyota Sienna LE Van. I explained that I had two payments left on my 2008 Honda Odyssey. I also told him exactly how much I wasnted to put down and where my monthly payment needed to be. Ed wrote up a quote that met my needs and that I was very interested working with. On 11/27/10 I called Ed back to see if the quote was still valid and it was. I also confirmed all the numbers agsin with Ed and he agreeed that they were all still good! We then agreed to set up a test drive that afternoon. I brought my wife and kids to the dealership to test drive the van and it was very nice. We then went inside and told Ed we will take it so he proceeded to get the paperwork and that's when things all went to hell. He came back with a payment $45/month higher than was was written down on his quote?? He said someone made a mistake?? That's total bull! This is what these people do for a living, and I really don't think this is the first lease they quoted a customer on with a trade?? It was simply a bate & switch move to get my family back into the deelership. He knew all along that those numbers wouldn't work which is why I'm so mad. That's unethical and a very poor way to do business. Not only will I never do business with Westboro Toyota again, but I will do everything I can to tell friends what happended and to never go there. More

Dave Barrett is great! This is the third time I have bought a car from Dave and he always goes that extra mile to make the transaction go smoothly and always goes above and beyond to give you the best d bought a car from Dave and he always goes that extra mile to make the transaction go smoothly and always goes above and beyond to give you the best deal possible. I have also recommended other family members to him and he treated them the same. Thanks Dave More

I went to Westboro Toyota to just look around. Before I drove over I had stopped at the Mazda dealership and none of the salesmen seemd to have time to help me. I was told I could come back later or come a drove over I had stopped at the Mazda dealership and none of the salesmen seemd to have time to help me. I was told I could come back later or come again tomorrow. Well, needless to say I left and drove over to Toyota. I didn't know the kind of car I wanted I just new the options I wanted, the color and the amount I wanted to spend. I walked into the showroom and David Crea immediately and pleasantly greeted me and called me over. We got along immediately and I could tell he was somebody I could trust in helping me make this large purchase. I told him what I wanted and he did some research to give me a couple different options. He showed me the car that had everything I was looking for and it was love at first drive. I bought the car!! There was a funky mold smell in it so Mr. Crea made sure that before they called me to take it home it was completely cleaned inside and out. He took care of all the details and kept in touch with me at every step of the process. He was the best salesperson I have ever dealt with by far because you can tell he really cares. He even called me a week later to see how I was doing, that reminds me, I still need to call him back :-) Anyway, My first new car was a Toyota Camry which I loved, so I am happy to be back in a Camry after taking a break for a short 4 years. I have no doubt I will enjoy my new car for years to come and if I have any issues, I am sure David Crea and Dirk at the service department will take good care of me. Toyota should be proud of David since if it weren't for his excellent customer service, I could have easily gone to the next dealership. Thanks. Sincerely, Hallie More