Westboro Toyota

Check up James Lavelle - Outstanding service. He provided me with the highest level of customer service. I highly recommend him. Very caring, friendly and help James Lavelle - Outstanding service. He provided me with the highest level of customer service. I highly recommend him. Very caring, friendly and helpful. Great work ethic. More

Excellent service Toyota in Westboro was very easy to deal with, their sales staff was personable and very knowledgeable. The overall experience was wonderful, I will d Toyota in Westboro was very easy to deal with, their sales staff was personable and very knowledgeable. The overall experience was wonderful, I will definitely go back to Toyota in Westboro! More

No hassle, great customer service, Used Autotrader.com to find the best price for the best value and it was at Westboro. The same vehicle make, model, and mileage was considerably more Used Autotrader.com to find the best price for the best value and it was at Westboro. The same vehicle make, model, and mileage was considerably more expensive elsewhere in Eastern Massachusetts. Pricing was exactly where Kelly Blue Book stated it should be, and the no haggling policy made it easy. David Sneade, by far, was the most pleasant sales experience I've had in 46 years of shopping. Very knowledgeable and able to answer my questions while also being very courteous and conscientious of my wants and needs, which included my infant son, that day. I'd return to work with David, and Westboro again. More

Prius V Purchase, No Hassle After researching prices for a Prius V on Consumer Reports and TrueCar websites and then going through TrueCar to find a dealer, I was set up with con After researching prices for a Prius V on Consumer Reports and TrueCar websites and then going through TrueCar to find a dealer, I was set up with contact to two dealers in the area. One was Westboro, the other Boch. Kyle McCann contacted me with an email, Boch inundated me with emails, calls, texts and multiple dealers. I appreciated the more relaxed approach from Westboro and ended up there. I have had stressful, ridiculous dealings with negotiating at another Toyota dealership in the past and found the basically no haggle pricing at Westboro an uncommonly pleasant experience in car buying. I dealt with Shannon Stewart who added to the relaxed buying process with a non-pushy attitude. The only problem came with trading my old car (Suburu Forester) with a surprise CarFax report issue contradicting an original report at time of purchase of no frame damage to a 4 years later addition of on my car's history. I have a beef with CarFax and not Westboro. My only suggestion for the dealership is to have a better greeting system when walking in, as the salespeople and manager seemed to oddly not acknowledge my wife and I two times. I would highly recommend giving Westboro Toyota a try. More

Awesome service from top to bottom We were contacted by many car salesmen throughout the search for my sister's Lexus RX 350. Our search ended when we met Bashkim "BB" and Minh Dang. B We were contacted by many car salesmen throughout the search for my sister's Lexus RX 350. Our search ended when we met Bashkim "BB" and Minh Dang. BB was our initial contact and we connected immediately, he cane across very genuine, honest and ready to help. Minh was our salesman, he was great and tentative. The whole process from the test drive to picking up the keys was smooth and he made it so easy for us!! We will definitely be back!! More

Disconnected Service I made an appointment well in advance to get my vehicle service on my only day-off. I got there a bit earlier for my 8:30am appointment. First the l I made an appointment well in advance to get my vehicle service on my only day-off. I got there a bit earlier for my 8:30am appointment. First the location is under renovation, there is no sign to tell customers where to go for service. So I stopped by the service garage and a technician told me to bring my vehicle to the valet check in counter on the other side of the building. I checked my vehicle with a friendly staff , he checked the VIN number of my vehicle, gave me a ticket and he told me that it was going to take anout an hour or so. He showed me the waiting area but never mentioned that I had to check in AGAIN with the service department. There were people who were there before me waiting I'm the waiting area. At around 10am, most of the people were serviced and I went and asked the service desk the status of my vehicle. The person, first presented to ne that he did not have time to talk to me, then he asked 'did you check in with one of us?'. I told him no because I assumed that the VALET is going to do evetything. This person then made it sound like I was wrong for not checking in with them and said 'there are so many people here for sales and service, and there is no way for us to know who is here.' Instead if trying to fix the issue for an already frustrated customer, he insulted the customer and wanted to walk away. He did not advise me to reschedule or offer me a rental vehicle or something, or even how to get my vehicle back. I asked him if they are open tomorrow (4th of July), he gave me a smirk and said 'no, it's a holiday!'. I finally went back to the VALET counter and picked up my vehicle. Another valet staff helped me and seemed very apologetic about the situation and offered some options and suggestions which I appreciate. Overall, my experience was really bad and I left a message with the service manager and will see if I will get a call back. I would not recommend doing service there if service continue to be like that. Updates on July 8th I am providing an update of my experience with the dealership. Shay, the service manager, contacted me about my bad experience and offered to pick up my vehicle for the service. He also offered to have my vehicle cleaned, which was nice. The staff picked up my vehicle at my work location and delivered it back to me on the same day. I was happy with the service provided. I did not really see much difference about the cleaning as y vehicle just reached 5000 miles and it is a very clean vehicle. The inside of the vehicle and the windows are still pretty dusty and blurry. However, the thought and gesture from Shay was nice. I appreciate the fact that Shay is trying to fix the issue by going above and beyond. I will consider coming back for service. Thank you. More

Good service and no hassle Ryan MacLean was our sales person and was prepared for every question. They do not haggle over pricing which made it a better process. Pricing was e Ryan MacLean was our sales person and was prepared for every question. They do not haggle over pricing which made it a better process. Pricing was equal or better than what could have been negotiated elsewhere. More

greatest bunch of people Bought a used 2008 Toyota Avalon " sight unseen" for the first time in my life, new or used. I live in Maine and didn't have time to spend driving to Bought a used 2008 Toyota Avalon " sight unseen" for the first time in my life, new or used. I live in Maine and didn't have time to spend driving to Westborough, MA. to look at the car. I was told that the car was available and in the price range that I was shopping in. Per discussion with several of the sales people during different phone calls and several of those calls with saleswomen Shannon Stewart, I was convinced that I was repeatedly getting a sincere condition of the car and nothing was being hidden, no sales people could collaborate that well with the same story on one used car. Make a long story short, I put a money hold on the car and caught a ride to Mass with a Maine Transit plate in hand. There sat the car, freshly washed, waxed, and a full tank of gas and exactly in the mint condition they stated. Never was so happy that I didn't just blow this deal off. I would drive there to buy another car from Westboro Toyota any day of the week. Every staff member that walked by while I was looking at the car greeted me and introduced themselves. Wesley Gopaul told me so much about the car that I haven't even opened the manual yet, that of course was in the glove too. Thank you Shannon for your honesty and all your help. I'll see you when my wife is ready for a new Toyota. More

Return Customer Third car we've bought from Westboro Toyota. We've always received top-notch service at this dealership and will continue to give them our patronage. Third car we've bought from Westboro Toyota. We've always received top-notch service at this dealership and will continue to give them our patronage. More