Westboro Toyota

This dealership is one of the worst. I could felt like i was in a shark pool the moment I walked in. I called ahead for a test drive appt. I was told the car would be ready out front ready to drive when I a was in a shark pool the moment I walked in. I called ahead for a test drive appt. I was told the car would be ready out front ready to drive when I arrived. When I got there, the salesman Mike Norwood kept delaying, and then pushed me off to another salesman who had to get the car and bring it around. I told him I was not there to buy today, I just wanted to test drive the car to see what it was like. After filling out the usual questionairre, (he asked how I was going to finance my purchase) we finally got to try the car. I sat in the car and it was dirty and smelled like a dog had lived in it. There was dander, hair, and scratches in the interior. The salesman blamed the smell on someone who had been in the car. I do not understand how it is they would not prep a car before making it available to test drive. When I said "we are done here, this car stinks!" The salesman kept pushing me to come inside so he could give me his card. Needless to say, I walked away and drove home. I will never return and do not recommend you ever visit this dealership. More

Greeted us without out being overbearing, told him what I was willing to pay. He came back with our price within 10$ a month. would recommend was willing to pay. He came back with our price within 10$ a month. would recommend More

This Joe Murray(sale) is so rule and helpless. Picked up a brand new car with missing manual and spare key. Joe told me to pay for shipping to ship it to my house while I drove 50 miles to pick up my car a a brand new car with missing manual and spare key. Joe told me to pay for shipping to ship it to my house while I drove 50 miles to pick up my car and I bought the car last week. He gave me an attitude and rule while talking to me. The worst dealer ever. More

I highly recommend that folks near Westborough area should give it a try to buy vehicle from Westboro Toyota dealer as I had a fantastic experience with the employees there recently Especially Dario should give it a try to buy vehicle from Westboro Toyota dealer as I had a fantastic experience with the employees there recently Especially Dario to mention he was warm and very welcoming. Found him friendly, went for a long drive and tested the car. Even though I got a 2011 Camry, it was worth the price and it gave me a brand new look. The best thing to quote is the dealer's price for a certified car which was $500 lower than KBB's price. That was like a "wow" to me. Branko, Dario's Manager was friendly as well. He took time out to mention everything in detail and that was in sync with what I heard from Dario before . It shows transparency and built trust for me Great job guys, I'm sure you guys would give every customer the same experience that I received from you. Keep up the good work More

Started with Steve Briggs over a month ago; today purchased a 2010 Rav 4 Limited and worked with Yuri who was outstanding in every way! Knowlegable, courteous and thorough! Bob Kenney did a good job purchased a 2010 Rav 4 Limited and worked with Yuri who was outstanding in every way! Knowlegable, courteous and thorough! Bob Kenney did a good job moving the process along and was thotough in answer any of our questions. Overall the dealership was outstanding and we haven't yet taken delivery of our vehicle. More

I recently bought a used vehicle from Westboro Toyota. Through the vehicle purchasing process, I dealt with two of the sales staff and the finance manager. The overall experience was good. On our first Through the vehicle purchasing process, I dealt with two of the sales staff and the finance manager. The overall experience was good. On our first day, my wife and I went in just to look at one of the cars they had on the lot, with no intention of buying. The primary salesman was slightly aggressive (even though he claimed that he didn't want to give us pressure), and used many sales tactics to get us to put down a deposit. We did end up getting a good deal on the car, so even though the process difficult for us, we don't feel terribly wronged about the whole ordeal. The other sales person that we dealt with was pleasant to work with. He was very patient and respectful. Once we actually paid for the car and started signing papers, the service improved dramatically. The finance manager, Branko, was wonderful to work with. He is not your typical pushy finance guy looking to upsell you an extra warranty with your car. He was the most courteous and understanding finance manager we have ever had the pleasure of dealing working with. The registration and plates were done in a timely manner, and all of our concerns and requirements were taken care of prior to pick-up. Overall, I do recommend Westborough Toyota. More

Dario was great, from the moment we walked through the doors at Westboro Toyota he was very professional, explained what he did there and what his limits were. He brought us out to the cars and came alon doors at Westboro Toyota he was very professional, explained what he did there and what his limits were. He brought us out to the cars and came along for the test ride. My daughter needed to go back and forth and check out other dealerships but never once did he pressure her for the sale. This she liked because even though she is 23 she knows what she wants and any hint of pressure would have been the end of that sale. Not the exact same feeling of the other gentleman who did the financing with us. He was a little annoyed with her because she didn't take the extended warranty beyond the 3 year 36 miles, although I thought she should have opted for that choice, she is making the car payments not the finance person sitting behind the desk - that 15 minutes of time felt a bit awkward for all 3 of us sitting in the room and his inappropriate comment about "it's not just about you, its about us as well" was not an appropriate respond when she decided she didn't want to pay more than she was paying already. If this review is strictly going for Dario he was excellent and we also worked with Steve (can't recall his last name) he gave us the final deal which honestly we would never have considered a new car if we didn't pull in on the right day at the right time. We hope our daughter will enjoy her new car for years and it will service her well. Thanks for not pressuring her in her decision to buy the car she really wanted. More

Was looking for a Toyota Tacoma, 4x2, 4cyl., auto. Fortunate enough to see a used 2012 in Westboro Toyota's website. Went to try out the Tacoma truck and found it to be aggresively priced and in great Fortunate enough to see a used 2012 in Westboro Toyota's website. Went to try out the Tacoma truck and found it to be aggresively priced and in great shape. Ammar was very profesional, upfront and did a great job of listening. After we decided to purchase the truck, Ammar had my wife and me speak to Bob in financing. Again, pleasant, profesional and thorough. No nonsense dealing with low key delivery. It helps to have a good credit rating and be knowledgeable about your car search. Thanks Westboro Toyota for helping us replace a 99'Camry that was lost in an acident. More

This is the 4th consecutive car our family has bought from this dealership, and all through Mr. Bashkim Bajraktari (3 new, 1 used). This last purchase was for my daughter. These have been the easiest a from this dealership, and all through Mr. Bashkim Bajraktari (3 new, 1 used). This last purchase was for my daughter. These have been the easiest automobile transactions ever and at this point, it is hard to imagine buying a different type of car, or through a different dealership or salesperson. We have done almost all interactions through email, and when everything is all set, we complete the sale quickly. It's been so easy. The price has always been the most competitive, there have been no back and forths, and I've always felt that we have been receiving the best deal possible, in the most professional and customer friendly manner. I am a very busy physician, and being able to make a major purchase in such an easy manner is invaluable. I am always referring friends and colleagues to Mr. Bajraktari and all have thanked me. More

These guys are great. No hassels, no hard sales pitches. They sold me a great car at a good price. I will shop there again the next time I'm shopping for another vehicle. They sold me a great car at a good price. I will shop there again the next time I'm shopping for another vehicle. More