Westboro Toyota

The staff were very good I woul specifically thank Sean who was very transparent in his communication who was very transparent in his communication More

Car was covered in grease when I picked it up. No quality control. Bad communication No quality control. Bad communication More

I had a tough time getting to Juan. I was told my car would be ready in 90 mins. But I had to call Juan at least 3 times to know when my car will be ready and he wouldn’t respond/call b I was told my car would be ready in 90 mins. But I had to call Juan at least 3 times to know when my car will be ready and he wouldn’t respond/call back despite leaving voice messages. Finally he called close to end of the day to say I can pick up. I under Delays happen. But I expect some communication. After service, my car still shows ‘’maintenance required’. I called again to ask why I see the message and if I need to do something else. No response till now. I wish I don’t have to work with him again. He is either too busy or too rude. More

There is no proper way to deal with parts, service and sales department. I have to get a part that wasn’t installed when I bought my vehicle due to parts shortage. I had to follow up, multiple times to ge sales department. I have to get a part that wasn’t installed when I bought my vehicle due to parts shortage. I had to follow up, multiple times to get it done. I did have few questions about my new car and sales guys are rude to answer my questions as they think the sales person should’ve be covering those when I got my vehicle.. I paid 60k for bare customer service from the dealer More

Thank you! Everyone is kind and helpful. Sometimes the wait is more than expected but understandable Everyone is kind and helpful. Sometimes the wait is more than expected but understandable More

I had an appointment for 2:15 PM for my Toyota Tacoma and arrived at 2:00. However, I was not checked in until almost 2:55. The service was for the 30,000 mile checkup. The service was not completed until af arrived at 2:00. However, I was not checked in until almost 2:55. The service was for the 30,000 mile checkup. The service was not completed until after 6:00 PM. More

I had the 90,000 mile service performed on my 2006 Highlander on 7/3. I dropped the car off on 7/2. I was called around 5:00 PM and was told the car was ready. When I arrived I was told that the coo Highlander on 7/3. I dropped the car off on 7/2. I was called around 5:00 PM and was told the car was ready. When I arrived I was told that the cooling system service still needed to be done. I waited approximately 35 minutes for it to be completed. Once I got the car and started home the check engine light came on. I returned to the garage and the light was cleared. After having the car home for 4 weeks I noticed that the two rear tires seemed to be low on pressure. I checked the pressure and both tires were reading 21 psi while both front tires were reading 30 psi. It does seem odd to me that they both would be the same pressure. More

Car was not looked at for 2 hours despite having a scheduled appointment. I had to inquire about the progress twice. The management was supposed to follow up with me about the appointment experience b scheduled appointment. I had to inquire about the progress twice. The management was supposed to follow up with me about the appointment experience but have not so far. More

Juan has provided the most professional and timely customer service. Westboro Toyota is a top notch service provider..Thanks. customer service. Westboro Toyota is a top notch service provider..Thanks. More

Will never use this dealership again. Will never use this dealership again. Will never use this dealership again. Will never use this dealership again. Will never use this dealership again. More