Westboro Toyota

Recent service We had a flat tire while driving on a trip, we went Westborough Toyota and they were able to repair the tire very quickly and we were back on the road We had a flat tire while driving on a trip, we went Westborough Toyota and they were able to repair the tire very quickly and we were back on the road the same afternoon. John Hansen was out service rep he was polite and courteous. They did a great job...thank you. More

Straight-forward. Positive experience. Pretty good experience, no hassle, straight-forward. Good pricing, good extended vehicle service plan. No complaints. About the best you can hope Pretty good experience, no hassle, straight-forward. Good pricing, good extended vehicle service plan. No complaints. About the best you can hope for in purchasing a new vehicle. More

Buying a new car was so easy. I Often hear how difficult purchasing a new vehicle can be. I walked into this dealership submitting my credit apps the night before. The whole proces I Often hear how difficult purchasing a new vehicle can be. I walked into this dealership submitting my credit apps the night before. The whole process was entirely easy. Erin and Jamie took very good care of us. We left with two vehicles that day. I highly recommend this dealership their professionalism and willing to work with customers is outstanding. More

Great place Nice people I have serviced at a few different dealerships and I found this one to be the best ..... the team of advisors were friendly and the management seemed I have serviced at a few different dealerships and I found this one to be the best ..... the team of advisors were friendly and the management seemed to be on the ball when I spoke to them More

Over all amazing place Best dealership I’ve been too. I was helped the minute I walked in and had all questions answered promptly. Everyone was very nice and eager to help i Best dealership I’ve been too. I was helped the minute I walked in and had all questions answered promptly. Everyone was very nice and eager to help in any way possible. I will definitely be going back because of the simple fact that my time was just as important as there’s and that speaks highly to me. I hate waiting and they did not make me wait for anything, the minute they had info on my car I knew it also. Highly recommended. More

Trading/buying Working with Erin was great! She made this a seamless transaction and I was very happy with her. I will definitely return in the future! Working with Erin was great! She made this a seamless transaction and I was very happy with her. I will definitely return in the future! More

mismatch sale Experiencing dishonesty negotiation with Westboro Toyota in my transaction and I am very disappointed. I went in to lease a Toyota Corolla from Westbo Experiencing dishonesty negotiation with Westboro Toyota in my transaction and I am very disappointed. I went in to lease a Toyota Corolla from Westboro Toyota and they baited me to leasing the wrong car. I was a prior customer of this dealership and I had a good initial experience. Nevertheless, my car got totaled in an accident. I returned in a couple of weeks to lease THE SAME CAR. I talked to the staff and I made it clear that I was there to lease the exact same car again. I even insisted for them to review my previous files to make sure I am getting the same Corolla again. Since I knew them and due to lack of time I trusted the accuracy of paperwork and signed the contract. However, they sold me a different Corolla model. As soon as I picked up the car I notified the dealer of this mismatch. The next day I went there personally to talk to the manager. He told me he can't do anything for me at the moment and asked me to come in at a later time. The second time I went there, I clearly explained to him the situation and how the new model has different seats and is causing me back pain. His response was that the mismatch is my issue now. Then he suggested that I could start a new lease with a higher payment to get the car that I was supposed to get in the first place. Given that I already paid for the down payment and processing fees, I didn't accept starting a new lease with new expenses. At the end he said that it is my "MENTAL" imagination that the two cars have different features. I have been very disappointed with the integrity of customer service and the fact that they took advantage of my trust just like that. It is extremely unacceptable that not only they sold me the wrong car but they also had insulting attitude towards me. More

Convenient and done right I bought my Prius here and always get it serviced here. No real issues with the car and no real issues with the service. It's easy to get an appointme I bought my Prius here and always get it serviced here. No real issues with the car and no real issues with the service. It's easy to get an appointment, even on a Sunday morning! There is a shuttle that will drop me at work and pick me up if I need to leave my car. The waiting area is good for working or not. Things are generally explained well and the staff is courteous and knowledgeable. Work is done in the timeframe quoted. Cost seems typical - not too high, not dirt cheap. They sometimes advise a less expensive option and sometimes you need to ask about that. 125,000 in 5 years and so far so good. More

Erin Rocks😃 Erin was awesome 😃 I went in looking for a corolla and then decided on a Rav4XLE but it was over my budget..I thanked her for all her help and my sis Erin was awesome 😃 I went in looking for a corolla and then decided on a Rav4XLE but it was over my budget..I thanked her for all her help and my sister and I left to get something to eat and I get a text from Erin saying they had a 2015 Rav4 and in the color I wanted. We went back and a couple hours later with the help of Erin I bought it😃 We had fun and a lot of laughs. Thank you Joe for your help on the car starter haha..Great place, Great people..Go see Erin you won't be sorry😊 More

Many satisfied miles I’ve had my car serviced at Westborough Toyota for 115,,000 miles and my car runs great. The only reason I didn’t give 5 stars is that they no longer I’ve had my car serviced at Westborough Toyota for 115,,000 miles and my car runs great. The only reason I didn’t give 5 stars is that they no longer wash my car when I have service done. It was nice to get a clean well serviced car back. More