Westboro Toyota

Leo is the best, the best service, attentive and fast, helps you from start to finish throughout your purchase process. recommend it to everyone who wants a new car. helps you from start to finish throughout your purchase process. recommend it to everyone who wants a new car. More

Fantastic service door to door Had a recall on my 2019 Avalon and had to get fuel pump replaced. Toyota came to my house, picked up my vehicle and returned it when completed. The Had a recall on my 2019 Avalon and had to get fuel pump replaced. Toyota came to my house, picked up my vehicle and returned it when completed. The service advisor, Brenda Ocasio, was outstanding. She called me once my car got into shop, updated me on status of vehicle and then called me once my vehicle was on my way home. More

DO NOT SERVICE YOU CAR HERE UNLESS YOU WANT TO BE ABUSED I urge you to take the time to review the sales and service ratings here for Westboro Toyota and you will see a consistent theme of incompetence and t I urge you to take the time to review the sales and service ratings here for Westboro Toyota and you will see a consistent theme of incompetence and then accusing the customer of lying. If you are in Metro West Mass area you will do much better at Bernardi Toyota or Acton Toyota. My story: went in for oil change and tire rotation using 1 of their many coupons to suck you in. Advisor was Roger Barron. Lounge area and wait typical. After an hour Roger comes over with a laundry list of $900 of suggested service. Transmission fluid that was done at Acton. Spark plugs not due until next tear. Fuel emissions cleaning not called for in owners manual. Asked why are you trying to sell me things inappropriately? Went back to his desk rather coldly. When the vehicle was ready their 1 and only xxx terminal was out of paper and NO ONE knew where a new roll of paper was. It was comical. After 15 minutes they found some. Roger did not thank me nor walk me to my car etc. Alfredo Lopes who I later learned is the "Service Manager" (and I use that term very lightly), showed me my car but it was blocked by another car so I could not exit the garage while he went to look for keys. This is where it gets interesting but scary. A month later as I am checking my oil as I do every month I almost faint when I see they had left the oil dip stick only half way inserted!!!!! Some oil had leaked out and I can only imagine the damage to the engine if more had leaked out or the dip stick came loose around a fan belt etc. I immediately call to speak with the service manager and they put on Alfredo. He is immediately gets defensive and says "...well IF we did it why did you wait so long to call us...". WHAT?!?! How about "OMG I am so sorry please bring it down immediately and I will personally put it up on a left and do a complete end to end inspection to ensure everything else is ok and offer you credit on a future visit". Nope! He says "...well what do you want us to do...?". And I repeat apologize and offer to rectify. Nope. His tone is screaming "YOU ARE LYING AND I DO NOT BELIEVE YOU". It gets very heated on the phone and results in him saying "YOU ARE RUDE AND IGNORANT". At that point I hang up on him. For 2 days I asked for the GM John Dowden to call me back since Alfredo is in way over his head. Finally John returns my call and has even a worse tone than Alfredo. He is more interested in interrogating me about what I said to Alfredo than apologizing and rectifying. I suggest to him the fix is apologize and rectify by future service credit and or complementary MPI multi point inspection. "No, we do not do that". My credit card company was shocked and more than glad to refund my money over Westboro Toyota incompetence. In summary I urge you to avoid them at all costs. Please take the time to review other feedback here. It is a consistent theme of all the typical dealer ripoffs you read about and it is quite surprising Toyota allows them to sell and service Toyota. They are not honest, will try to up sell you with un needed add ons and God forbid if there is an issue will immediately start to say you are lying and attack you vs owning their issue and fixing it. Buyer beware. Avoid at all costs. Never again. More

Horrific sales experience, still waiting for our deposit to be returned. Will not sell you a car if you finance with your bank. We came in pre-approved with USAA utilizing their car buying service. Explai to be returned. Will not sell you a car if you finance with your bank. We came in pre-approved with USAA utilizing their car buying service. Explained to the sales person we were open to other finance options if they could beat the rate our bank gave us. 2 days later they still had not submitted paperwork to our bank and called my husband a liar when he told them the interest rate our bank was offering. They came back with a .5% higher rate and when we said no stick with our bank they suddenly could match it. We said no again, sticking with USAA, they didn’t like that and refused to send the paperwork to our bank. We pulled the deal and the GM called full of fake apologies. We gave them another chance and 3 days later they still were not sending the bank the paperwork for the sale and when they did, it had their finance company filled out as the lender. We finally had to pull the sale completely and 3 days later still waiting for my deposit to be returned. We bought a car somewhere else and they refused to confirm with our bank the sale was dead, the bank had to hound them. Awful awful experience. More

Worst ever dealer in United States that I had to deal with I had the worst ever experience dealing with this dealer. I bought a 2014 Camry from them in 2016 Dec and from the day 1 I signed up the deal, the exp I had the worst ever experience dealing with this dealer. I bought a 2014 Camry from them in 2016 Dec and from the day 1 I signed up the deal, the experience was worst. First to start with, they delayed the delivery of the vehicle by 3 weeks. When I checked and finalized the vehicle they did not tell me that they do not have the title ready with them. After I paid the initial advance of $500, they told me that it will take few days (3-4 days, max a week) for the delivery. I had to call them daily after that till I got my vehicle. I couldn't cancel the deal as they had my $500 now. I would lose that if I cancel. The second experience was cancelling the first extended warranty I had on the car. I called them multiple times (Joseph Cefalo) to cancel this and I got hold of him after 2 weeks of continuous calling. I was asked to go in person to cancel the warranty. He took a form which he did not fill and asked me to sign it(The treatment was not pleasant when I visited the dealership to cancel. He maid me wait 30 mins which I know was on purpose). I signed and submitted the form to him. He told it will take a month for me to get the refund. Its been more that 3 months and I am still waiting for the refund. Calling the warranty provider today, I was disappointed to hear that the dealer had never submitted the cancellation request till date. Its a warranty of $1500 and I have never used a penny of it as benefit. Never ever buy even a spare part from these guys. There are plenty of dealers here in Mass who do decent business. More

WORST CUSTOMER SERVICE - Never recommend to any one Went for a state inspection and have to wait for more than 1 hr and in end, they were telling the vehicle inspection failed of worn tires. The tires Went for a state inspection and have to wait for more than 1 hr and in end, they were telling the vehicle inspection failed of worn tires. The tires are absolutely fine and only 27K on my new Toyota sienna. Seems they are cheating, Every time you step in you should have new tires. They are trying to squeeze money by failing the inspection. More

review When I went to the store today, I just wanted to consult. Fortunately, I met Leo, who is a very good salesman. As you know, I am a foreign student who When I went to the store today, I just wanted to consult. Fortunately, I met Leo, who is a very good salesman. As you know, I am a foreign student who has just arrived here. He helped me solve many problems and was very enthusiastic. I was able to get the car I wanted in one day, which was very nice. More

WORST CUSTOMER SERVICE EVER Absolutely HORRIBLE service department Went in for service today, A guy grabs by car and started writing things down, he comes into the waiting area Absolutely HORRIBLE service department Went in for service today, A guy grabs by car and started writing things down, he comes into the waiting area anf gets my keys and drives off and starts working on it, so I go and sit and wait, An hour later I ask whats the status of my car, I'm told another 30 - 40 minutes. I ask a manager for help and get blown off, I go to the sales front desk and ask the GM for help only to be told, sorry and then blown off. I WILL NEVER GO TO WESTBORO TOYOTA AGAIN Car was dropped off at 10:40, paper work says it was completed at 12:34 Work done - oil change. More

Company caught cheating and Management did not help I took my brand Toyota RAV 4 for a 5000 mile service . I only had 2000+ miles but I was told by the dealership that I need to have my vehicle service I took my brand Toyota RAV 4 for a 5000 mile service . I only had 2000+ miles but I was told by the dealership that I need to have my vehicle service either every 4 months of every 5000 miles to keep my warranty. Took my vehicle there to be serviced and within 1 hr, Jorge, the service representative told me that the oil change was done and the rotation was also completed. After taking my vehicle home, I found out that the tire rotation was definitely not done because I had a scratched tire with the scratched ream on my right front tire and the tire remained in the same position after the service was done. I contacted Jorge and he questioned me why I accused them of not performing the service. I requested to speak with the service manager and did not get a response back. I reached out to the general manager, John Bowden and received a generic response that 'There is no alice or intent by my employees'. I called another dealership and they told me that oil change is not supposed to be done in the 5000 mile service. This made me wonder whether anything was done during my visit. Although I did not pay for the service since the vehicle is under Toyota care. However, this dealership cheated me out of a proper tire rotation and charged the service (to Corporate) for service that was not performed. I think this speaks a lot to management. More

COULD NOT IMAGINE A WORSE EXPERIENCE! A complete and utter nightmare through and through. My salesman Alexander was, to put it nicely, incompetent. He barely understood the basics of the p A complete and utter nightmare through and through. My salesman Alexander was, to put it nicely, incompetent. He barely understood the basics of the product he was selling, and had a very awkward demeanor. Regardless, I settled on a dark gray Rav4 and signed a deal. When I returned a few days later to pick up the car, they had the WRONG VEHICLE all set for me to take (different color and mileage). Instead of apologizing for their monumental mistake, they tried to convince me to take this other car, which I did not test drive or see before. Due to their unbearable unprofessionalism and rudeness, I decided to cancel my purchase. I did not feel comfortable conducting business with that group of imbeciles and con-men. The cancellation process was long and arduous, as it required multiple back-and-forth conversations to satisfy the outstanding loan and de-register the car (the wrong car) which was processed in my name. Our financial consultant (a generous title) Travis, and sales manager Bob Blaisdell acted as the ring-leaders of this unfortunate affair. They took no ownership for their inexcusable blunder, and seemed to deliberately build obstacles to make matters worse. I finally was able to remove my name from the car's registration, and have the loan satisfied SEVERAL WEEKS after the initial debacle. At that point, I had brought my car-buying business elsewhere. Whatever you do, avoid Westboro Toyota at all costs: they are incapable salesmen, rude bullies, and babbling idiots. Take your business elsewhere, you'll be glad you did! More