Westboro Toyota
Westborough, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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My car was hit by a truck on a Saturday afternoon. We were able to drive directly to Westborough Toyota but the service department had been closed for 25 minutes. A service rep and a mechanic were talkin were able to drive directly to Westborough Toyota but the service department had been closed for 25 minutes. A service rep and a mechanic were talking when we arrived. The accident had just happened and both of them took the time to listen to what happened and were able to pry open the car door to get my husband out. Let me emphasize that both of these men were "off the clock". They offered to bring me into the building, which was air conditioned, to sit down and they would get me water or OJ. They were so kind and accomodating. But, that has been my experience every time I have had the car serviced there. It is just amazing but every person you deal with is cheerful and helpful. They even prevented me from spending money by discussing an issue and showing me what to do. What business does that? My only regret was that I did not purchase the car here. I found out the hard way that you need to research the dealers and service departments before you buy from them. I have never dealt with a car dealership as good.I will ALWAYS bring my car here and my next purchase will be from Westborough Toyota. More
I purchased my first Prius (01) in 2001 at Westboro Toyota. I had called during Presidents sale but thinking I could not get one of the new Prius cars since they were toooooo new. I not only was abl Toyota. I had called during Presidents sale but thinking I could not get one of the new Prius cars since they were toooooo new. I not only was able to get one, I was able to place a deposit over the phone. My Prius 1 I still own and will keep it until it dies(I think I will die first) Since then the SERVICE department has gone above and beyond to assist. Scott (MASTER Mechanic) has explained how many things works with my car. I have since been told people come from all over to bring their cars to him. ( I feel special to have him work on mine) Pete(one of the GM's) has always been very supportive accommodating and has lent me his vehicle during an oil change because I had to take car of something. This was offered by him to me personally and I was floored when he did it. Dave(Wilkey) has always been their to assist in many aspects of service from body to rentals and a great guy to talk with. I recently decided to Lease NEW Prius 2010 P3. I shopped around to other dealers in the area and felt like I was in shark infested waters. One dealer (supposed to be #1 in New England) was very disappointing with their ever changing offers at the last second to NOT let me leave VS bringing something thing to me to make me stay(not happy with them the supposed #1 dealer according to adds). After two BAD OTHER dealership experiences I called Westboro Toyota and got Steve from the Internet service department. I said look, I have been with you for 10 years. I have shopped around prior to coming back to you to see what you have to offer. I have been in the waters with the sharks and I want an out the door price with gap and taxes included no fuss lease and make me say yes. They came back with a price (15 minutes) I could not refuse. On a work night I don’t go out after 6pm. BUT on this night I had to. I made it to the dealership before they closed. BB WAS GREAT. He gave me the keys and said drive it up to the door so I can put a plate on. I took off and came back to fill out an application. I was out of the dealership in 45 minutes. NO FUSS! NO WAIT! NO MESSING AROUND!!!!! This is a straight forward dealership which is proven with their deals and customer service. They have serviced this area for decades and will continue to do so. They will beat the so called #1 dealer and the #2 in the area. I have recommended others to this dealership from the Boston area and they have also come in to purchase. My experience with this dealership has been A++++++++++++++++++++++++++++++++ 1 million percent satisfaction. More
I gave this rating because I believe that the dealership could have given me the internet price. Even though they said they could not. Other wise I was pleased with the way I was pleased with the profesiona could have given me the internet price. Even though they said they could not. Other wise I was pleased with the way I was pleased with the profesionalism of staff. The internet price was 15,300 amount I paid 15,677 More
When I walked into the dealership I was grreted with a drink and was asked if i needed a snack. I call that service. I did now have to deal with my rep dealing with 3 customers at the same time. Kevin drink and was asked if i needed a snack. I call that service. I did now have to deal with my rep dealing with 3 customers at the same time. Kevin was very low key and not pushy. He was willing to test ride every car that i wanted. It was a great experience and I have already reffered 2 people to the dealership. More
BEST Sales Experience I have ever Had!! I will be buying all my cars from Westboro Toyota. I look forward to do more sales with Mike Martin, he was a strait shooter and never tried to push any car on my Wi all my cars from Westboro Toyota. I look forward to do more sales with Mike Martin, he was a strait shooter and never tried to push any car on my Wife and I. We went with a 2010 Yaris, and WE LOVE IT!! Thank you Mike! More
When i walked in this dealership i did not think i was going to buy a car. Until Kevin Lucia my sales person came up to me with great friendlynesss and started asking what kind of car i wanted. He knew going to buy a car. Until Kevin Lucia my sales person came up to me with great friendlynesss and started asking what kind of car i wanted. He knew everything about the cars and was great about all the facts on the cars. I would recommended Kevin anytime to anyone that is interested in buying a new or used car. He has a good sense of humor and great people skills. He knows how to deal with prices and knows how to make you feel comfortable with him. He is not like other sales people at other dealerships that push you into buying one he is a great guy. More
This dealership was by far the most pleasant, informed and professional dealership I have EVER experienced. Each employee I dealt was more amazing than the next one. Erik Thorsen from the Service Dept. w and professional dealership I have EVER experienced. Each employee I dealt was more amazing than the next one. Erik Thorsen from the Service Dept. was extremely helpful and took the time to explain the Tacoma maintenance schedule. Paul Havens was incredibly informative about my new vehicle. Again, I have never even come close to the "buying a car" experience that this staff provided. Bottom line: Anybody would be out of their mind to buy a Toyota from any dealership other than Westboro. More
What I liked about this dealership is they actually listened to what I needed. They sold me what I WANTED not what they had in stock. Also it was the first car I've purchased and they took their time listened to what I needed. They sold me what I WANTED not what they had in stock. Also it was the first car I've purchased and they took their time to go through the process step by step for me. This is the only dealership I will go to in the future. More
On Saturday, July 17th, I was driving from Western Mass to Quincy when I heard a rattle coming from under my Matrix. The further I drove, the louder the rattle became. Concerned about breaking down, I st to Quincy when I heard a rattle coming from under my Matrix. The further I drove, the louder the rattle became. Concerned about breaking down, I stopped at Westboro Toyota hoping they would help. The service department was very busy and I feared I would be spending the better part of the day there. Ken, the service advisor, was very understanding and promised to help as best he could. Fortunately the problem was minor and easily repaired; but the very best part for me was that within an hour and a half, I was once again on my way to Quincy. The fast, efficient, and courteous help I received is something I will not soon forget. I would recommend the Westboro Toyota service department to anyone who lives in the area and drives a Toyota. Once again, thanks Ken and crew for all your help. More
I have been a loyal customer of this Dealer since moving to Central Ma. 9 years ago. I am a professional women, who normally doesn't deal with these dealings, ie buying a car or taking car for maintenace. to Central Ma. 9 years ago. I am a professional women, who normally doesn't deal with these dealings, ie buying a car or taking car for maintenace. I feel so welcomed at this dealership. Service and Price are un-believeable. I suspect I will never venture elsewhere. Toyota has been the only car for me since left the hospital environment and became a Visiting Nurse in 1990. My Toyota was ALWAYS dependable, and at suc a cost-savings. THANK YOU!!!!!!!!!! More