Westboro Toyota

I brought my yaris to another dealer (closer to my home) for a airbag light. I was told by them I needed a whole new harness, for around 1500. I wanted to have another opinion. I went to Westboro and they t for a airbag light. I was told by them I needed a whole new harness, for around 1500. I wanted to have another opinion. I went to Westboro and they told me it was only a recalibration and the cost was only 115. Next time I will not go anywhere els. More

Great Customer service... I will be getting my oil change from here now on. It was fast and easy... In and out.... I had to get to a meeting and the dealerships shuttle van got me to and from my meeting we from here now on. It was fast and easy... In and out.... I had to get to a meeting and the dealerships shuttle van got me to and from my meeting well my car was being serviced. More

Rude from the start, Major attitude -These guys should not be customer facing or have the word "service" in there title! NOt only rude but They claimed a long list of items needed to be fixed, after being not be customer facing or have the word "service" in there title! NOt only rude but They claimed a long list of items needed to be fixed, after being treated so badly I went with my gut and said no way to the work took to another dealership and they came back with only 2 items (which I knew about) I asked them to double check the others and again all set its been 2 mos and still no issue with other areas as made to FEAR by Westborough! More

I went in for my first service - 5000 mile service. I worked with Erik and he was great. The wait wasn't very long and they offered snacks and drinks in the waiting room. They even washed and vacuumed my worked with Erik and he was great. The wait wasn't very long and they offered snacks and drinks in the waiting room. They even washed and vacuumed my car for me. As soon as my car was ready, Erik came out to the waiting room to get me and pulled my car up to the door when I was ready to leave. Very friendly and professional. I would definately recommend this dealership. More

Our overall experience was positive. There was no pressure and the salespersons all responded to our personal needs and requests. Our internet request was responded to within 10 minutes and all of ou pressure and the salespersons all responded to our personal needs and requests. Our internet request was responded to within 10 minutes and all of our questions were answered before we arrived at the dealership. We were not pressured to purchase any additional offerings, though we were provided with all the opportunites (lo Jack, extended warranty etc.). Our vehicle was delivered when promised and we are very pleased with our new vehicle! More

The whole car buying experience was Great! Mike Norwood answered any questions that I had over the internet and Sam Abbott did the smae in person. They both were very eager to make sure that I was happy wi answered any questions that I had over the internet and Sam Abbott did the smae in person. They both were very eager to make sure that I was happy with the deal I had made and also make sure that I didn't have any questions. This is my third vehicle that I have purchased from Westboro Toyota and I have always been treated great. I also helped my sister in law purchase a vehicle at Westboro Toyota and we were again treated excellent and given a great del. I would suggest them to anyone I know looking for a car. More

Traded in a 4Runner and purchased another. The whole staff was friendly and helpful, the dealership provided drinks and snacks, wait time was almost non-existent and the financing guy was extremely know staff was friendly and helpful, the dealership provided drinks and snacks, wait time was almost non-existent and the financing guy was extremely knowledgeable. More

Priced and drove an Avalon. Dealership played the game, salesman has to talk with the manager, talks in front of you but won't talk to you, within 20 feet of the customer. Asked to come down $15 a mon salesman has to talk with the manager, talks in front of you but won't talk to you, within 20 feet of the customer. Asked to come down $15 a month. Would not yield. Walked away when dealer refused to counter. Went to Ira and got a better trim package (with Nav) for less! Don't waste your time at this tiny, non-aggresive dealer. More

I have a flat tire on my 2010 Prius. I went to Westboro Toyota service department because the tire pressure alarm has been on and the rear left tire is visibly flat. I was told to wait for half an hour for Toyota service department because the tire pressure alarm has been on and the rear left tire is visibly flat. I was told to wait for half an hour for the guys to find out what was wrong. After two hours, the service representative come to tell me that their technician found a nail in my tire, and they needed to fixed it for a cost of $20.00. I said OK. Another one and a half hour passed till the tire was fixed. When I was about to pay, I was told by the representative, that fixing the tire costed me $20.00, however, it took them 0.6 hour of labor to find out where the nail was and that would cost an additional $65, and my total bill was $85.00, a few bucks away from a new tire. It took me almost 4 hours and 85 bucks to get my tire fixed. It was not the worst, a few days later, I found the tire pressure light was one again and the same left rear tire was visibly flat. This time I went to Monroe in Framingham near the Trade Joes. I parked my car and told the guy there I had this tire pressure problem. They started to look at it right away. Within 15 minutes, they found the nail, and fixed the tire. I was about to pull out my wallet, thinking another 100 bucks gone, but the Monroe guy told me nicely, "you can go now, we don't charge you for this, have a nice day." I did have a nice day, and many other nice days afterwards. It is just not worth it to visit a Toyota dealership, they are dishonest, and after all very unnecessarily expensive, that is my true story that I would like to share with any one who is willing to listen. Later on, I called back to the Westboro Toyota, asking whether they still have the nail they found in my tire,since I was thinking about foul play to have two nails in my tire within one week. The lady who picked up the phone was with a short patience and told me that they did not keep the nails. Who knows whether there was a nail at all in the first place. More

I was referred to Westboro Toyota by a co-worker after having visited several other Toyota dealerships. I had a great experience working with Rick Manley who I found to be professional and courteous, ta having visited several other Toyota dealerships. I had a great experience working with Rick Manley who I found to be professional and courteous, taking the time to explain all of the options open to me without using any high-pressure sales tactics. The vehicle which I had requested to test-drive (2011 Sequoia) is typically in short supply, so rather than directing me to a different model, or trying to sell me 2010 inventory, Rick requested that I wait a week until he could locate the vehicle which I was interested in purchasing. I test-drove the vehicle a week later, and the entire sales process was exactly as Rick had explained to me earlier. I would highly recommend Rick Manley and Westboro Toyota, and after such a great sales experience I will certainly be a repeat customer of Westboro Toyota. More