Westboro Toyota

Disconnected Service I made an appointment well in advance to get my vehicle service on my only day-off. I got there a bit earlier for my 8:30am appointment. First the l I made an appointment well in advance to get my vehicle service on my only day-off. I got there a bit earlier for my 8:30am appointment. First the location is under renovation, there is no sign to tell customers where to go for service. So I stopped by the service garage and a technician told me to bring my vehicle to the valet check in counter on the other side of the building. I checked my vehicle with a friendly staff , he checked the VIN number of my vehicle, gave me a ticket and he told me that it was going to take anout an hour or so. He showed me the waiting area but never mentioned that I had to check in AGAIN with the service department. There were people who were there before me waiting I'm the waiting area. At around 10am, most of the people were serviced and I went and asked the service desk the status of my vehicle. The person, first presented to ne that he did not have time to talk to me, then he asked 'did you check in with one of us?'. I told him no because I assumed that the VALET is going to do evetything. This person then made it sound like I was wrong for not checking in with them and said 'there are so many people here for sales and service, and there is no way for us to know who is here.' Instead if trying to fix the issue for an already frustrated customer, he insulted the customer and wanted to walk away. He did not advise me to reschedule or offer me a rental vehicle or something, or even how to get my vehicle back. I asked him if they are open tomorrow (4th of July), he gave me a smirk and said 'no, it's a holiday!'. I finally went back to the VALET counter and picked up my vehicle. Another valet staff helped me and seemed very apologetic about the situation and offered some options and suggestions which I appreciate. Overall, my experience was really bad and I left a message with the service manager and will see if I will get a call back. I would not recommend doing service there if service continue to be like that. Updates on July 8th I am providing an update of my experience with the dealership. Shay, the service manager, contacted me about my bad experience and offered to pick up my vehicle for the service. He also offered to have my vehicle cleaned, which was nice. The staff picked up my vehicle at my work location and delivered it back to me on the same day. I was happy with the service provided. I did not really see much difference about the cleaning as y vehicle just reached 5000 miles and it is a very clean vehicle. The inside of the vehicle and the windows are still pretty dusty and blurry. However, the thought and gesture from Shay was nice. I appreciate the fact that Shay is trying to fix the issue by going above and beyond. I will consider coming back for service. Thank you. More

Good service and no hassle Ryan MacLean was our sales person and was prepared for every question. They do not haggle over pricing which made it a better process. Pricing was e Ryan MacLean was our sales person and was prepared for every question. They do not haggle over pricing which made it a better process. Pricing was equal or better than what could have been negotiated elsewhere. More

greatest bunch of people Bought a used 2008 Toyota Avalon " sight unseen" for the first time in my life, new or used. I live in Maine and didn't have time to spend driving to Bought a used 2008 Toyota Avalon " sight unseen" for the first time in my life, new or used. I live in Maine and didn't have time to spend driving to Westborough, MA. to look at the car. I was told that the car was available and in the price range that I was shopping in. Per discussion with several of the sales people during different phone calls and several of those calls with saleswomen Shannon Stewart, I was convinced that I was repeatedly getting a sincere condition of the car and nothing was being hidden, no sales people could collaborate that well with the same story on one used car. Make a long story short, I put a money hold on the car and caught a ride to Mass with a Maine Transit plate in hand. There sat the car, freshly washed, waxed, and a full tank of gas and exactly in the mint condition they stated. Never was so happy that I didn't just blow this deal off. I would drive there to buy another car from Westboro Toyota any day of the week. Every staff member that walked by while I was looking at the car greeted me and introduced themselves. Wesley Gopaul told me so much about the car that I haven't even opened the manual yet, that of course was in the glove too. Thank you Shannon for your honesty and all your help. I'll see you when my wife is ready for a new Toyota. More

Return Customer Third car we've bought from Westboro Toyota. We've always received top-notch service at this dealership and will continue to give them our patronage. Third car we've bought from Westboro Toyota. We've always received top-notch service at this dealership and will continue to give them our patronage. More

Exceptional Customer Service I purchased my used Matrix (my third Toyota and 2nd from Westboro Toyota) here and had some issued with unforeseen mechanical problems. The vehicle w I purchased my used Matrix (my third Toyota and 2nd from Westboro Toyota) here and had some issued with unforeseen mechanical problems. The vehicle was older, not one of the Pre-Certified choices, but still seemed like a great deal. As soon as the problems manifested themselves, the sales and the service department rushed to rescue and made it clear clear that they were here to help and would do what was needed to resolve this. They were true to their word and kept me updated as to what was going one. I did not have any fears about being left stranded or not having my needs and expectations meet. I truly feel secure in my relationship with Westboro Toyota and look forward to my purchase with them. More

GREAT SERVICE Brought my car in for routine maintenance and they found an issue with my remote starter. They worked wit the company who installed my remote starter Brought my car in for routine maintenance and they found an issue with my remote starter. They worked wit the company who installed my remote starter and had it working right away at no additional costs. The service department went out of their way to make sure my needs were taken care of made sure their other company was standing by their product to. The service department became an advocate for me and saved me money. I can not imagine bringing my vehicle to anyone else to for my service needs. They kept me updated and made me feel welcomed. They seem to have once service level here, "top notch". Whether it is a new car or a used car, you feel as if you are their most important customer at the time. More

It was very pleasant and pleasurable We have bought a lot of cars from Toyota for our family. We keep going back because Toyota is a good product and most of all we feel we are being tre We have bought a lot of cars from Toyota for our family. We keep going back because Toyota is a good product and most of all we feel we are being treated and honestly with everyone that works there. The sales staff and customer service always exceed our expectations. More

true to their word! Called for an oil change, I was able to get an appointment in an hour.They told me they would call me when my car was ready. They were true to their w Called for an oil change, I was able to get an appointment in an hour.They told me they would call me when my car was ready. They were true to their word. My car was ready in an hour as promised! Thanks for the great service! More

Quality Dealership Contacted and visited many dealers in the area. Westboro Toyota was the best by far. Don't waste your time anywhere else. Other dealers used fast talk Contacted and visited many dealers in the area. Westboro Toyota was the best by far. Don't waste your time anywhere else. Other dealers used fast talking high pressure sales people but never gave a straight answer when questions were asked. The sales associates at Westboro Toyota were polite and helpful in every way. It was a pleasure buying a car from them. More