Westboro Toyota

I had a terrible experience at this dealership in the service department and the service manager Alfredo Lopes is an absolute crook who is incredibly condescending. The dealership called me to ask if I service department and the service manager Alfredo Lopes is an absolute crook who is incredibly condescending. The dealership called me to ask if I wanted to come in for service, I told them I had sold my car. The woman then told me that I have prepaid service and that I should com in and fill out the form to get reimbursed for the remainder of the contract and extended warrantee. I recalled that I was able to do this in the past so I went in. When I got there, the service manager and his lackey were rude, tried to gaslight me, and tried to give me the run around saying, I didn't know what I was talking about and that it was a Saturday and he wasn't going to anything. Wow- Just Wow - glad I sold my toyota - at least I don't have to every deal with those idiots again. Alfredo should lose his job - he is a huge jerk. For being a "Service Manager" - he sucks at his job. More

Why do I even have to give them one star? Went here for oil change with a coupon. Never been here before and will never go back. But let me tell you why .. What should have been a simple half Went here for oil change with a coupon. Never been here before and will never go back. But let me tell you why .. What should have been a simple half hour oil change at the most was over an hour and a half. The staff not that friendly and John in service was very flip when I was questioning why things were missed during the oil change. I had to go back to get the reminder reset on the dashboard that they failed to default back to zero then all of a sudden I'm out of windshield washer fluid! I asked him don't they top it off "Oh yeah I'm sure they did he says but it's it's been over a month since you've been here." I said well I told you I only used my washer fluid four times in 3 months and that's the truth so I said you know what I'm wondering now if they even did the oil change! So I had him check the oil, in front of me, and it was clean thank God! I said don't they top off the other fluids? He said No because they don't want it to spill out. What? So none of the other fluids were checked all?! All in all not worth it. I'm going to go back to my usual Valvoline where they treat me with respect, do an oil change in under 15 minutes and wouldn't dare be rude to me. And John, I love how you say you weren't rude to me when you never let me finish a sentence and you'd walk away when I started talking. Misogynistic or what? Buyer Beware! More

Worst experience I ever had buying a car. B Bajraktari, the salesman was unprofessional. I'm also still waiting for a call back from sales manager JD Janes which I called him several times B B Bajraktari, the salesman was unprofessional. I'm also still waiting for a call back from sales manager JD Janes which I called him several times Business Manager F Bixho was great helped more than the other two Would not recommend this dealership to anyone More

Once again we had a great experience at Westboro Toyota! Our sales associate Alex M and Business Manager Alex were very helpful and professional. Walked in with our vehicle and walked out same evening in an Our sales associate Alex M and Business Manager Alex were very helpful and professional. Walked in with our vehicle and walked out same evening in an upgrade! Thanks Westboro Toyota! More

My window has been vandalized/broken and I didn’t have a garage so I took it right to the dealer they allowed me to store it on site and went out of their way to make me feel better. Thank you Juan and the garage so I took it right to the dealer they allowed me to store it on site and went out of their way to make me feel better. Thank you Juan and the compassionate service team! More

Do not trust anything you are told by the Westboro Toyota sales team. Robert in internet sales made an appointment for me to test drive a new Highlander Platinum on 4/27/22. I was assured that the vehicle wa sales team. Robert in internet sales made an appointment for me to test drive a new Highlander Platinum on 4/27/22. I was assured that the vehicle was on site and was even provided with a window sticker. I drove an hour to get to the dealership only to find out that the vehicle was not there and was never there! Sales then seemed to think that I was stupid enough to give them a non-refundable deposit for another vehicle that may show up in the future. More

My car was incorrectly towed to this dealership and the service specialist John Hensen was so kind as to help me coordinate a second tow to the correct location. I couldn’t be more appreciative, as I was h service specialist John Hensen was so kind as to help me coordinate a second tow to the correct location. I couldn’t be more appreciative, as I was having no work done by the dealership at that time. More

Had my RAV4 serviced at Westboro Toyota for the first time and was fortunate to get Marissa Michele’s, as my Service Rep. She was pleasant and friendly and made me feel welcome, as she gave me a tour of time and was fortunate to get Marissa Michele’s, as my Service Rep. She was pleasant and friendly and made me feel welcome, as she gave me a tour of the dealership. She went over the invoice and explained the work that was performed and waited with me as the invoice was processed with her assistance. She is an asset to your establishment. Angela Muise More

John in service was awesome to work with 5 start person and dealership. highly recommended and dealership. highly recommended More

Sales person RICKY at this place was so helpful during our visit.My wife and I have visited other dealership before we got there and as compared to other sales person RICKY was so professional and respec our visit.My wife and I have visited other dealership before we got there and as compared to other sales person RICKY was so professional and respectful .He guided us throughout the process. we thought that we won't be able to make a deal but we did and that is all because of RICKY'S effort and professionalism.We are so happy and would love to do business in future. More