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Westboro Toyota
Westborough, MA
2,276 Reviews
At Westboro Toyota, our goal is to provide each customer with the knowledge and resources that he or she loves and to select the best financing options for driving that Toyota home with the peace of mind of having made wise economical choices. Our goal is that each customer feels that he or she has found in us a dealership that is resourceful, fair, convenience, always technologically current, and consistently committed to providing high quality vehicles and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,276 reviews
November 23, 2024
Horrible experience! I made reservation for state inspection for 11/20 morning 8:30am, and dropped off my car at 6pm 11/19 hoping my car can be done on time before I use I made reservation for state inspection for 11/20 morning 8:30am, and dropped off my car at 6pm 11/19 hoping my car can be done on time before I used for the rest of the day. Gabrielle left a message at 7:30am asking me to confirm my approval of the $35 fee. I called back at 8:40am and talked to another lady. She had no clue why I called and I explained to her 3 times and asked her to notify Gabrielle. She still promised. I waited 6 hours and called in asking why my car not ready. A lady transferred me an advisor's voice mail. I left voice mail. No one called back. Around 5pm, Gabrielle emailed me asking for approval. I was surprised!!! Gabrielle handled it quickly and nicely. My car is done in 30 minutes. I'm very disappointed with the lady who I spoke with in the morning and the advisor who received my voice mail but never returned. I left voice mail for service manager as well. He never called back. Thanks Gabrielle for her quick help eventually. More
by HL
Verified CustomerEmployees Worked With
November 23, 2024
Owen told me about the tire special (4 or the price of 3) . He explained the available tires. I love my new tires. The coolant replacement was done. The car is running very well. . He explained the available tires. I love my new tires. The coolant replacement was done. The car is running very well. More
by JACKMERNA
Employees Worked With
November 23, 2024
Friendly and knowledgeable staff. Improved wait time. Comfortable waiting area with refreshments. Repeat customer. Will return. Improved wait time. Comfortable waiting area with refreshments. Repeat customer. Will return. More
by JAZMINOLIVEIRA
Employees Worked With
November 23, 2024
I am satisfied with the results. Thank you for the help provided to me every time I go there . Thank you for the help provided to me every time I go there . More
by CRMSOARES
Employees Worked With
November 23, 2024
Thank you for helping me upgrade my car, we love our new car so much. car so much. More
by SNBanks95
November 22, 2024
Always the best! Efficient, clear about the cost, and worked me in to get the headlamp replaced! Efficient, clear about the cost, and worked me in to get the headlamp replaced! More
by VEHARDY
Employees Worked With
November 22, 2024
Their sales team is full of people who do justice to their profession. I met Janita who was fighting for me until I got my dream car. their profession. I met Janita who was fighting for me until I got my dream car. More
by denisremig97
November 22, 2024
Scheduling was easy called me when finished,appreciate prompt service .Drop off was easy and fast prompt service .Drop off was easy and fast More
by MAYO.C
Employees Worked With
November 21, 2024
Very helpful! He communicated exactly what would be done and explained what was covered and how long it would take. Everything went great! He communicated exactly what would be done and explained what was covered and how long it would take. Everything went great! More
by ELSPETH
Employees Worked With
November 21, 2024
Gabrielle is amazing. She has the best interpersonal skills. I felt that she really cared that I had a good experience at Westboro Toyota. She has the best interpersonal skills. I felt that she really cared that I had a good experience at Westboro Toyota. More
by SUSAN.DRUKER
