Westborn Chrysler Dodge Jeep RAM

never ever ever will I ever recommend anyone to go to this dealer! the only reason they received one star on this rating is because I do not have an option to give no stars. I was xxxxxxxxxxx from the mo this dealer! the only reason they received one star on this rating is because I do not have an option to give no stars. I was xxxxxxxxxxx from the moment I walked in, but was done so in such a pleasant attitude that I was led to believe what they were telling me was accurate. I originally contacted Westbourne Chrysler over there add in the auto focus magazine for the Dodge Dart 2013 that they had advertised for $69 per month. factoring in my credit and my interest rate I estimated that my payments would be about $170 per m. I contacted the dealership and spoke to scott d and Brian and set an appointment to come in and look at the vehicles and sign over the paperwork, I was told not only by the advertisement in the paper but by Brian as well is that there would be no money down required. my husband and I had went and talked to him about what we were looking for and what we intended to buy. I was informed that in order for me to have zero money down I needed a cosigner, at which time I left return home to get my grandfather to cosign for my vehicle. my grandfather and I returned without my husband, because he had to go to work, and had them start running the paperwork. all of a sudden I was then informed that the banks were refusing to loan money is for the Dodge Dart because of the "recall" and that none would be available for sale without substantial money down. I later learned that there was no recall on the Dodge Dart and the information I was given about banks refusing to loan money was false. I was then directed to Scott D and was taken to look at the used lot. I specifically stated I did not want a van or truck I was looking for a car, however it took 20 minutes for him to get it through his head I only wanted a car. he finally pointed out an Impala and a Malibu, and the Impala was disgusting hardly worth buying not to mention the mechanical problems I discovered just by taking it around the block for a test drive. I settled on the Malibu simply because I needed a vehicle asap it was a newer nicer lower miles vehicle so I did not think it was going to be such a complicated transaction. I was then referred to Jeff who drafted up the paperwork and to my surprise absolutely none of the paperwork was written in my name, it was solely in my grandfather's he went from being a cosigner to the main holder. we were not once given the actual price of the vehicle, and I was then told by Jeff r that we MUST purchase an extended warranty on the vehicle because the bank would not loan us the money to purchase the vehicle if we did not. I was later informed by not only my banker but a lawyer as well that they cannot force me to purchase a warranty, and that the bank would not refuse the loan if we hadn't. I also brought my insurance and my plates to the dealership at which time I was informed that they did not use existing plates because the banks did not want to put a new car loan on old tags..??? also falls in formation, also an illegal claim. while we were signing the contract and speaking to Jeff are and Scott D I pointed out 3 scuff marks on the vehicle where the paint was missing, 2 bent rims and a missing spare tire. I was then told by both Scott and Jeff that they would fix that for me no problem but I had to wait for them to order the paint and the parts since they were a Chrysler dealership and did not have Chevy paint and parts in stock, but I would be able to come back to the dealer ship within 2 weeks and have everything set up for me fixed painted and squared away. despite my many phone calls and several visits to the dealership they have yet to honor their verbal agreement, and at this time I would like to point out that I have them recorded agreeing to this on my phone, I purchased my vehicle on September 12 and it is now December 12 and no attempts at correcting any of this has been made. I later found out when making my first car payment I spoke with the man at the bank and discovered that my car had four existing warranties factory on the vehicle, and spoke to him about why they would insist I had to purchase an extended warranty for $3000 if I already had existing coverage. he informed me at that time that that was the worst misinformation he had ever heard someone tell him from a dealership and advised me to contact a lawyer. I went to the dealership on October 9th to file the paperwork to cancel my warranty and have my money refunded, I was sent home with the paperwork told to have my grandfather sign it and fax it back which I did that same day, and that my refund would be received by the bank in 4 to 6 weeks. it has now been 2 months and I have not received my warranty refund. I contacted the bank to find out if it was in route or how much longer I would have to wait for the refund and if there was any way to track it. the bank manager told me there was absolutely nothing in the records that he was able to look at and to call the dealership. when I called Westbourne Chrysler I was told they supposedly never received my fax therefore did not file the paperwork, but the odd thing is when I faxed the paperwork I put on the very front page a request to have an email confirmation sent to me within the hour of receiving the fax and to have a photocopy of the completed contract mailed to the address on my contract, neither of which happened therefore I called the dealership 2 weeks after I filed the original paperwork and ask to speak with someone regarding the fax.I was then told by Scott D that the fax has been received and that it had been sent to the company that provided the warranty, and then I was given a confirmation number... so how is it they never received the fax but yet I was told this information 2 weeks after it was originally filed, but when I go into the dealership in person two MONTHS later, magically no one has any idea what I am talking about? do not ever purchased a vehicle new or used from this company, it is nothing but a run around and once they have your signature they just play the stupid card like they don't know what's going on, or that the information you're trying to speak with them on was never received by them. at this time I am in contact with a lawyer due to the fraudulent activity and information this dealership is giving customers, and if anyone else who is having similar problems with this dealership I highly advise you to do the same!!! I'm aware this review is very long and it is sad to say this is only a fraction of the problems I have had in the last four months with this dealership!! More

Bought a used 2011 Jeep unlimited 20,480 miles and was nervous after having an issue at a ford dealer. Jeff the sales Manager assured me everything was inspected and I would not have a single issue. nervous after having an issue at a ford dealer. Jeff the sales Manager assured me everything was inspected and I would not have a single issue. More

I just leased my second Jeep vehicle, and couldn't be more pleased! Mike Poupore was so helpful in answering all my questions about the leasing/buying process, and he's very knowledgeable about all the more pleased! Mike Poupore was so helpful in answering all my questions about the leasing/buying process, and he's very knowledgeable about all the Chrysler/Jeep/Dodge products. I keep encouraging all my friends and family to visit this dealership and ask for MIKE! Buying a car at this dealership is fun, and the entire staff is friendly and helpful. I've always gotten my car serviced at the dealship as well, and that process has been just as easy and dependable. More

Ive been a customer of Westborn Chrysler for almost 20 years. My most recent car buying experience there is the reason I'm a loyal customer. I will drive the 30 miles from home, passing other dealership years. My most recent car buying experience there is the reason I'm a loyal customer. I will drive the 30 miles from home, passing other dealerships when I need a new car or service, because I know that I am going to be happy. The sales staff is very friendly and professional. No matter what my financial situation is or my need, they seem to find the right car for me. Scott D was my salesman the last few times I've purchased a car. He listens to me and makes suggestions, also works within my budget, giving me the best deal available. I appreciate the time Scott and Jeff R. took with me today and the vehicle they were able to get me in. I am always happy to direct people I know to Westborn. Thanks again for another great experience. More

I recently purchased a 2013 Jeep Wrangler from Mike at Westborn and the overall experience was perfect. Mike is extremely professional, knowledgable and easy to work with. I made the drive from Kalamazo Westborn and the overall experience was perfect. Mike is extremely professional, knowledgable and easy to work with. I made the drive from Kalamazoo because Mike was referred to me and he did not disappoint. I will be referring friends and family to Mike in the future. More

Frank Bentley is the reason car salesman have such a bad reputation. Frank Bentley was the absolute worst salesman I have ever experienced buying a car from. First I was recommended to another salesman i reputation. Frank Bentley was the absolute worst salesman I have ever experienced buying a car from. First I was recommended to another salesman initially. My paperwork was already faxed over and ready. When I get there Frank Bentley has somehow intercepted and now says he's my salesman. He is so fake with all the compliments and chit chat about nonsense to keep from answering your important questions like interest rate, length of finance, cost of vehicle before taxes. HE INSISTED I BRING HIM AND ONLY HIM $500 DOLLARS WHICH HAD TO BE CASH. ALSO I WAS NOT SUPPOSED TO MENTION THIS TO THE FINANCE DEPT. HE WANTED $1000 AT FIRST AND WAS AGITATED WHEN I SAID I WOULD PAY WITH MY DEBIT CARD OR CHECK. HE FINALLY SAID HE COULD ACCEPT $500. I wanted the truck so I agreed. I strongly suspect this went into his pocket and not towards the purchase of my Truck. He sold me a NEW truck that had wheel locks on the rims which I wasn't aware of until I had a flat tire and the tire shop couldn't get the wheel off. I find out they never gave me the key for the wheel locks. I then go to to dealership and the service desk tells me it's up to my salesperson whether or not they can give me the wheel lock key without charging me! Well this arrogant creep Frank leans back in his seat with a smirk on his face and says I bought the car like that so there is nothing he can do. Mind you this is not a used car but new! I ask for a manager and he refuses to get one. Finally a customer goes and gets the manager who immediately comes to diffuse the situation and tells me of course they will provide the key or provide new locks with the new keys at no charge!!! My salesperson Frank Bentley had just taken it upon himself to refuse! Unbelievable!!!! Frank Bentley is a snake I also believe he is a racist, he is very disrespectful once he has made the sale. The other people at the dealership seemed pretty nice and fair I do not understand why they continue to employ this creep. I will also be calling the finance department to inquire about the cash he insisted on and why he was so secretive about it. I will post with an update. I am definitely pursuing my suspicions regarding the cash deposit! More

The guys over at Westborn really works for their customer. I am so pleased to have been recommended to these guys and I will be so pleased to recommend anyone in the market to buy a new car. I am ov customer. I am so pleased to have been recommended to these guys and I will be so pleased to recommend anyone in the market to buy a new car. I am overwhelmed with excitement , MIKE worked for me that no other dealer wanted to do. He made the deal happen and I am truly appreciative and blessed for the opportunity to have a great salesman like himself. I absolutely love my new 2013 Chrysler 200!!!!!!!!!!!!! "Opportunities are usually disguised as hard work" This quote was on Mike's wall and it is so true! THANK YOU MIKE and the GANG!!! More

I took my car to Westborn Chrysler Jeep for an oil change. They not only changed the oil but broke the ODB connector which in turn blew a handful of fuses. They kept my car for 4 days to fix the conne change. They not only changed the oil but broke the ODB connector which in turn blew a handful of fuses. They kept my car for 4 days to fix the connector they broke. Up until this point, my experiences with Westborn have been easy and services were conducted as one would expect. I was actually trusting them. Here's the catch: Westborn then tells me the connector was already broken (it was not), it would have needed to be replaced anyway (it wouldn't) and they need to connect to it to change the oil. Anyone who's ever been to a drive through oil changes knows that one's pure BS. Oh yeah, they want ME to PAY for fixing the connector they broke!!!! Now I don't want them anywhere near my cars. Can you imagine going in for an oil change and giving them free will to break parts of your car just to run up the repair bill? I've never felt so dirty in my life. More

My experience was flawless. I drove in with a clunker and out with the most awesome Chrysler 200 Limited. Mike Poupore took good care of me. I will never go anywhere else. When this lease is up, I wil and out with the most awesome Chrysler 200 Limited. Mike Poupore took good care of me. I will never go anywhere else. When this lease is up, I will look forward to seeing everyone at Westborn Chrysler again!! Mike got me into the price range I was looking for - and no money out of my pocket the day of the purchase. I am a very happy new car owner. More

From the minute we contacted Westborn Chrysler, we were impressed. They were very friendly and made us feel like we were important customers. Our salesman, Mike Poupone, was especially great. He went above impressed. They were very friendly and made us feel like we were important customers. Our salesman, Mike Poupone, was especially great. He went above and beyond to get us financed and into our new Dodge Charger. We live about 1 1/2 hours away from this dealership, and passed many, many dealerships to get to Westborn Chrysler. We would recommend this dealership to anyone. More