Westborn Chrysler Dodge Jeep RAM

WORST customer service ever I went along with my elderly Aunt to assist in turning in her leased vehicle. We waited 30 minutes for Kevin O'Connor, who, apparently, is the only o I went along with my elderly Aunt to assist in turning in her leased vehicle. We waited 30 minutes for Kevin O'Connor, who, apparently, is the only one who deals with lease turn in's. He acknowledged us while he tended to the coffee. He answered three phone calls while telling us to wait. He did not have time to answer questions. He acted like we were bothering him. i know people who are in the market for a car. You better believe I will tell them to Stay Away from Westborn Chrysler Jeep! More

$99 accident lookup fee Went to get my leased 300s serviced because the a/c stopped working, the man at the service desk said he'd have to charge a "$99 accident lookup fee". Went to get my leased 300s serviced because the a/c stopped working, the man at the service desk said he'd have to charge a "$99 accident lookup fee". I took my car to another Chrysler dealership and they never heard of such a thing. More

Westborn Chrysler, Dearborn, Michigan My jeep purchase from Westborn Chrysler in Dearborn was the best decision I made. Jeff Roekle was very informative and patient whenever I called with My jeep purchase from Westborn Chrysler in Dearborn was the best decision I made. Jeff Roekle was very informative and patient whenever I called with a question and scott in finance was very personable. They never pressured or rushed me when i was shopping for my vehicle. This is my fourth jeep and this dealership was by far my best experience!!! More

Westborn Chrysler Jeep/ Mike Poupore Be prepared to be a satisfied customer when visiting, purchasing, or leasing from Westborn Chrysler Jeep!! They go the extra mile to ensure that your Be prepared to be a satisfied customer when visiting, purchasing, or leasing from Westborn Chrysler Jeep!! They go the extra mile to ensure that your needs, wants, questions, and concerns are validated and honored. Ask for Assistant Sales Manager Mike Poupore you won't be disappointed. Honest, personable, approachable, and especially knowledgeable he will exceed all of your expectations and dispel your myths about car salesmen! More

Shady Business This dealership was awful! The Finance manager (Jeff) was rude & not helpful at all. I will never go back there & I'm telling everyone I know, not to This dealership was awful! The Finance manager (Jeff) was rude & not helpful at all. I will never go back there & I'm telling everyone I know, not to patronize that dealership. They'll rip off your money, they say you're putting down a "deposit" and if you change your mind or something financially comes up they refuse to refund YOUR money. Deposits can be refunded from what I was told by Westborn Chrysler (Scott & Rudy). I've also talked to a manager from another dealership, and was told that this was against the law. Westborn Chrysler is a shady dealership & are looking to rip off people. More

Just Terrible, Please Beware! I don't see how anyone could givr this dealership a positive rate! This is by far the worst dealership ever! Not only did Mike sell me a lemon car, bu I don't see how anyone could givr this dealership a positive rate! This is by far the worst dealership ever! Not only did Mike sell me a lemon car, but they were VERY rude to me when I took my car in for service! Then they quoted me on a price and changed it when it came time for me to pay, claiming to have told me this higher price from the beginning! I asked for my second key to my car, and Mike refused to give me one and preceded to tell me to call the 1800 number to complain! Then when I asked the service guy if my car had been seen yet, he said "maybe" and walked away! They are a bunch of rude crooks! Do not buy from them! Oh, and not to mention I've had to replace my brakes and battery and the driver window stopped working all after less than a year of me purchasing my vehicle from them! But they told me my car was out of warranty already, when my car is a 2012! I should have payed closer attention to the upset customers screaming at them EVERY TIME I went to this dealership! I'm very upset, and I feel cheated! Just terrible! More

Unethical and waste of time I visited the dealership on February 2 and 3 with an interest in leasing a 2015 Grand Cherokee limited. The salesman spent most the first visit trying I visited the dealership on February 2 and 3 with an interest in leasing a 2015 Grand Cherokee limited. The salesman spent most the first visit trying to talk me into another vehicle and zero down. Last I checked, zero down vehicles have higher payments and I didn't come to the dealership to have someone else think for me. I knew exactly what I wanted coming in the door, so I did not appreciate the salesman trying to pressure me into vehicles that they have a problem moving because no body wants them. Not to mention I had already visited another dealership where they produced the actual dealer's invoice of the model I wanted listing the dealer's purchase price, msrp, and employee discount price. Yet, the salesman and finance guy tried to double team me and lie to my face about the price of the vehicle I wanted. They also ran my credit and never disclosed my actual score, but tried to tell me that I wouldn't qualify for the car I wanted. I finally had enough and left. In the end I'm glad I walked because I had no problem getting into a 2015 Infiniti Q50 with the exact same features as the Grand Cherokee Limited and same msrp. Not to mention the payments were only $325 and they disclosed my credit score of 672, which Westbury failed to and tried to use deception to lead me to believe my credit was much worse. I implore all who read this to go to another dealership. I will be posting his everywhere possible to inform the public. More

Jeep Dealership Friendly atmosphere. The sales rep and manager were most helpful in meeting our style and budget needs. Even though they didn't have a Jeep in the c Friendly atmosphere. The sales rep and manager were most helpful in meeting our style and budget needs. Even though they didn't have a Jeep in the color that we wanted on their lot, they were still able to find one very quickly for us; answered all our questions and explained how to use the new features. We certainly would do business with them again. Happy with our purchase. Very satisfied with our experience. More

Rude, scammers, terrible service Worst service I've ever received. These conatrists shouldn't be allowed to be in business. They scammed my 65 year old mother and were VERY rude when Worst service I've ever received. These conatrists shouldn't be allowed to be in business. They scammed my 65 year old mother and were VERY rude when I went in the next morning to discuss the lease agreement with them. They wouldn't listen to what I had to say. This unethical practice shouldn't be allowed. I warn everyone - stay far, far away. More

Everyone, please beware...Michael Scott Dancik was a horrible salesman, and he will rip you off. I'm not one to start trouble, but what he just put me and my family through was really rough, and I would horrible salesman, and he will rip you off. I'm not one to start trouble, but what he just put me and my family through was really rough, and I would never wish it on anyone....Anything he says verbally is not true, so JUST PLEASE be really careful, or go to a different Chrysler dealer....even out of the state if you have to. More